Is SGC open. No response
Blindmelon5
Posts: 95 ✭✭✭
Sent in a bulk sub of 105 cards last month. Credit card charged on 4/24. Submission still not logged and no response to emails for over a week. Should I be worried?
0
Comments
Well, the front page of their website has a very large font all-caps statement saying "Send us your cards / we're open!"
https://gosgc.com/
Yup. See that. The lack of any sort of communication for weeks is disconcerting. No email reply. No email saying”hey we got your cards.” Nothing. Is that how it normally is.
I also sent an email to SGC and there has been no response. I've been waiting 4-5 days. You would think they would have someone answering emails.
Patrick
Exactly. Funny thing is, when I emailed them about my bulk order coming in they responded in minutes. Guess I’ll give it til Monday before I do anything. There’s $2500 out in space between cards and grading fees unaccounted for. Anyone else having an issue, please post. Thanks
Did you email them at this email. www.support@sgc.com Says phones have been shutoff and they are open and taking subs. Says non-essential staff are working from home.
Yes. Even have the account managers email from when I arranged the bulk sub and nada from him either. Not a great sign
Agree, not good customer service to say the least.
which would be odd, cause everyone on Youtube is praising the customer service of SGC...perhaps, just perhaps, when they actually get a sizable volume of business, they aren't so good...
Their Twitter account usually gets responses quick..
ON ITS WAY TO NEWPORT BEACH, CA 92658
If they go out of business you can kiss your cards and your money goodbye best of luck.
Do you ever have anything worthwhile or positive to say?
To everyone else, I have emailed them twice today and gotten replys. Always have. I suggest emailing Tyler@gosgc.com
Finally got a response this afternoon. Nice to hear
^There is a lack of continuity across the board with all business related to commerce due to the health issue. May be hard to do, but may have to cut some slack here and there. I'm just glad when I order anything online that it shows up on time or within a few days after scheduled delivery. Glad you were finally contacted.
Agreed
Probably not a good idea to send cards/items to any grading service, until this pandemic has run its course.
Terry Bradshaw was AMAZING!!
Ignore list -Basebal21
I suggest emailing Tyler@gosgc.com
Have not had any problems. I have 3 orders with them right now. Tyler answers everything I need to know and usually within 24 hrs.
Hope everything is ok.
I received a reply from Tyler about my order. From the sound of it, they are swamped with orders. Here’s what he said...
Thank you for your submission! Due to COVID-19 operational restrictions and unprecedented submission volume, we are running into circumstantial delays. Although it is not possible for me to provide specific updates at this time, we are doing everything we can to mitigate further delays.
To put this in perspective, we are quite literally receiving 5-10x our normal submission volume and are actively hiring to keep up with demand. In addition to this massive uptick in business, we are restricted to observe social distancing, which presents operational challenges. It would not be uncommon for an order to be delayed a few weeks under these circumstances. We appreciate your patience with us during these difficult times and look forward to returning your order upon completion. Thank you!
Tyler
Patrick
I get the same response when I walk up and try and talk to them at a show. Even if nobody else is around me.