Who should pay the $21.25 *Update*
amwldcoin
Posts: 11,269 ✭✭✭✭✭
I knew it was going to happen. Buyer makes a purchase and then requests a cancellation and writes this:
Hi I was getting my daughter ready for school as she had a delay today and my two year old son some how bought and paid for this item can you please cancel and refund
thanks
I spoke with Paypal and fees will not be refunded.
Talked with ebay and was told I could do a partial refund less the paypal fees. Last time I did this I had to wait 30 days before ebay would refund the FVF fees(This was on a return after receiving + feedback). This time the gal is telling me they can refund in 3-5 days. We will see how this plays out.
So how many here think I should have to eat the Paypal fees?
PS Pretty sharp 2 year old as it was a nice coin!
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Comments
Right after he purchased your coin he also applied for a refinance on the family home. The perils of selling on-line I guess.
Maybe a compromise if a full re-compensation is not going to happen?
And who believes that paypal would lose much of anything if they just reversed all fees? How much does that really cost them? I could maybe see them keeping it when it does cost them processing fees that they can't recover.
I'm sorry. I would NOT eat the fees unless it was a very good repeat buyer which I am sure he is not (otherwise you would have already taken care of it.)
Kindly l would explain the situation to the "buyer" without giving too much information. Keep it short and professional.
If he leaves a neg, so be it.
You could explain the neg.
As a buyer I would certainly understand and not give the negative any weight. Good luck.
This has happened to me several times before(kid grabbed phone, etc) but this was before the fees had to be eaten by seller.
$2 would be a different deal, but $20... come on...at some point people need to take responsibility for their (or their offspring, their dogs, their pigeons) actions.
I have gotten the two-year-old line before, guess what, it is BS.
21.20 is no drop in the bucket for something not in your control, I would continue fighting it. I had a buyer cancel a sale over state taxes not long ago, the buyer never paid, so it was easy, just canceled the auction and final value fees were automatically refunded. how could a 2 year old pay for the item?
at least they noticed before it arrived in the mail and they utilized your FREE RETURNS
There's no way that the total amount cannot be refunded, cancelled, whatever. You should not pay for the buyers cancellation. Peace Roy
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I agree.
Can you talk to someone at eBay? When it started you were on hold for hours it seemed like.
The buyer can also "beg" PP for it, no? After all, his sorry ass excuse is now a matter of record.
There's no way you should eat a dime. The guy should be responsible for his kids (not that I believe that BS for a second).
The $21.25 should be taken out of the present and/or future allowance of the two year old.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
The kid's dad should be reminded of that.
I'd ask his 2 year old for the money
Sunshine Rare Coins
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I had a similar thing happen on eBay recently. The buyer was a long time member on eBay (since early 2000s).
I canceled the sale and refunded them the same day (decided it wasn’t worth fighting and just took the several dollar hit). I also sent them a message politely explaining that the seller now eats the PayPal fee for such cancellations and to be more careful in the future. I didn’t hear anything else from them.
Ive been thru this several times already on cancelled transactions, you wont get it back normally. I guess some body mentioned sweet talking paypal, but that may or may not work. PP will take the full amount back (unless you make arangements with buyer and they are ok with it) from your account period. Cost of doing business. However, If I have this happen, I block bidders who do it, so they cant buy again at least from me
What a screwball
I would cancel the sale and refund. Then block him. If eBay does not refund your PayPal fee then Unfortunately cost of business. From what it was I calculated $708 coin / really bad luck happened on big ticket coin.
I would just forget it and move on. I had a similar experience on a $475 coin. When it sold again went for $435. So I lost more than just the PayPal fee on the return.
I mainly sell my big ticket material (forced lower margin usually) at shows (cash) so no PayPal. eBay works best for me more as a sales venue for high margin material under $300.
maybe message the buyer and give them the choice of paying the PAYPAL cancellation fee or getting blocked from future bidding
If you don't deduct the PP fee from his refund then eBay sure as hell won't. Let him fight eBay for it.
I will be curious if the buyer complains as I told him the paypal fees are not refunded and asked what he thought was fair as I should not have to pay the fees. He replied a full refund. If he complains to ebay I wonder if ebay will back me on this.
I'm thinking the time has come to forget about the measly discount ebay offers and going to buyer pays return shipping and charging a 3% restocking fee. I'm noticing more and more sellers are not offering free returns now.
Edit to add the lady at ebay said the total separation of Paypal from Ebay is coming soon, hence eBay's managed payment system they are rolling out.
Is anyone here using Square and can it be used with ebay? 2.5% and fees refunded on returns!
Another interesting note. When I issued the partial refund I had to adjust the amount of the refund down around a buck because of the sales tax! I issued the refund to where I was out nothing down to the penny. I'm wondering if the real reason was the sales tax.
This is one of the reasons I don't do the bay.
"Jesus died for you and for me, Thank you,Jesus"!!!
--- If it should happen I die and leave this world and you want to remember me. Please only remember my opening Sig Line.I just convinced PP to refund my $52 fee after canceling on a buyer who requested shipment to a different address than the one on his PP account.
No Way Out: Stimulus and Money Printing Are the Only Path Left
My dog ate my homework once for semester finals...........Really, who would make that up
Steve
While I generally agree with the OP, his occasional to near regular public kvetching could well hurt his future sales.
Pay the $21.25 and move on with your life.
Would you rather ship it to him, have him file a SNAD, and then be on the hook for shipping on top of the fees?
Yes, it sucks. It's also just the cost of doing business.
All comments reflect the opinion of the author, evn when irrefutably accurate.
Have your attorney send a demand letter to the daughter explaining her actions during the school delay were the direct contributing acts causing the negligence on the part of her 2 y/o brother.
Then send a demand letter to the 2 y/o brother telling him if he does not pay restitution, it will go on his permanent record.
Edited for spelling ...
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
How things should be and how they actually are are quite often two different things. Here's a different question- how much time do you think will be required to completely resolve this issue in order to recover the fees?
It was a bad idea to ask the buyer what he thought was fair if you even so much as suspected that you wouldn’t accommodate him. You in effect, set him up, just to say no. Nothing good comes of that.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
LOL! He would never win a SNAD on this 1!
Well...if it costs me sales from folks like this I am a happy camper!
Time will tell! 1 more phone call in my mind. I am a man of principles. I would never expect another seller to eat fees if I did this. I do sleep well at night!
I think you under estimate a lot of people. You would be surprised how few out their realize Paypal is not refunding transaction fees.
My experience calling either eBay or PayPal has been that had I used the time it took to get through to someone who might be able to help to instead, get a few more things listed, I'd have been ahead of the game. Good luck.
And even fewer care until they are the ones who get bitten in the ass.
Hmmm...usually takes me less than 5 minutes unless it's a system problem. I have them call me, phone usually rings in less than a minute...that way if they are busy I don't have to wait.
I'm 50 50 on this 1! 1 reversed a return after I told him about the new Paypal policy and the other never responded and was blocked.
How easy is it to just deduct the fee when returning the money?
I don’t know what your reply had to do with my comment. Regardless of what people realize about PayPal refunds, asking what someone thinks is fair, when their answer probably won’t matter to you, is usually a bad idea.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
You have to refund through Paypal and then pester ebay to refund your FVF fees. Worst case 30 days...now the Lady whose name I recorded told me 3-5 days.
Be very wary of anything you click on ebay when someone does this. 1 click and you have refunded.
You shouldn't have to eat the fees. What bs, buyer should.
Because the 1st return I had started after Paypal started this the buyer said he didn't know and realized it would be unfair to me. There are some decent folks out there!
I have returned 2 things (out of a few hundred items) since paypal started keeping the fees. Both times I offered to pay the fees. One declined and thanked me for being a good customer, the other happily accepted. Positive feedback left for both.
I'd be embarrassed to admit I left my PC open for the ankle biter to get in and buy things. Buyer should have eaten the purchase and secured their PC against further alleged occurences.
The point is that he could have played it differently. If your time is worth nothing, spend 3 hours on the problem to save $21.25. If you're willing to work for $7 per hour, I've got some painting that needs to be done.
All comments reflect the opinion of the author, evn when irrefutably accurate.
Your loss. I've done 70,000 transactions on eBay and had maybe 20 problems.
All comments reflect the opinion of the author, evn when irrefutably accurate.
That's not the way credit cards work. Some actually charge a second cancellation fee on a reversal.
All comments reflect the opinion of the author, evn when irrefutably accurate.
Please enlighten me; I thought PayPal decided to abandon its plan to make PayPal fees nonrefundable. When did this change? More importantly, why would anyone sell on a venue like eBay with that framework in place knowing that it is full of parasites?
Issue a partial refund minus eBay fees. Send eBay a message or call them and demand final value fees back on the PayPal funds retained if you want to push the issue.