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Can I get a different TrueView pic if I don't like the one I have?

Just wondering...
I have 2 that I think are overexposed & one that has a weird color.

Do I just send in for a re-holder?
Do I add a note or something?

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    labloverlablover Posts: 3,601 ✭✭✭✭✭

    Send an email to:

    photography@collectors.com

    I believe Phil or one of the other staff can help. They have always been very responsive to me.

    "If there are no dogs in Heaven, then when I die I want to go where they went." Will Rogers
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    YorkshiremanYorkshireman Posts: 4,494 ✭✭✭✭✭

    @ReadyFireAim said:
    Just wondering...
    I have 2 that I think are overexposed & one that has a weird color.

    Do I just send in for a re-holder?
    Do I add a note or something?

    Will you show us?

    Yorkshireman,Obsessed collector of round, metallic pieces of history.Hunting for Latin American colonial portraits plus cool US & British coins.
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    TomBTomB Posts: 20,730 ✭✭✭✭✭

    You can send coins in for True View images without having them cracked out of their holders. They are shot through the plastic. However, I suggest you contact PCGS and let them know what is coming and if it should be left in the holder or not.

    Thomas Bush Numismatics & Numismatic Photography

    In honor of the memory of Cpl. Michael E. Thompson

    image
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    KkathylKkathyl Posts: 3,762 ✭✭✭✭✭

    Have you tried to take better pics on your own. Just curious how they look?

    Best place to buy !
    Bronze Associate member

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    robecrobec Posts: 6,603 ✭✭✭✭✭

    @TomB said:
    You can send coins in for True View images without having them cracked out of their holders. They are shot through the plastic. However, I suggest you contact PCGS and let them know what is coming and if it should be left in the holder or not.

    Phil usually takes several photos. Email him and ask if he has an alternate shot.

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    DIMEMANDIMEMAN Posts: 22,403 ✭✭✭✭✭

    If the coins have not shipped call and put them on hold and call Phil. He will work with you. Or you can sometimes take the photo into Adobe Photoshop and adjust to get the color or whatever right.

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    ReadyFireAimReadyFireAim Posts: 1,800 ✭✭✭✭✭

    @lablover said:
    Send an email to:
    photography@collectors.com

    No response....Any other E-Mail recommendations?
    Are you sure Phil still works at PCGS?

    I've noticed that a lot of the new TrueViews are not even close to the quality of the ones featuring the old template. (non shield)
    I have 3 submissions ready to go but I think I'll wait.

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    labloverlablover Posts: 3,601 ✭✭✭✭✭
    edited February 26, 2020 5:15PM

    @ReadyFireAim said:

    @lablover said:
    Send an email to:
    photography@collectors.com

    No response....Any other E-Mail recommendations?
    Are you sure Phil still works at PCGS?

    I've noticed that a lot of the new TrueViews are not even close to the quality of the ones featuring the old template. (non shield)
    I have 3 submissions ready to go but I think I'll wait.

    You can always call Customer Service for assistance.

    "If there are no dogs in Heaven, then when I die I want to go where they went." Will Rogers
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    CoinJunkieCoinJunkie Posts: 8,772 ✭✭✭✭✭

    @lablover

    Probably more appropriate for a PM. I know I wouldn't want my direct e-mail address posted in a public-facing forum.

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    labloverlablover Posts: 3,601 ✭✭✭✭✭

    @CoinJunkie said:
    @lablover

    Probably more appropriate for a PM. I know I wouldn't want my direct e-mail address posted in a public-facing forum.

    I believe I got it in a public forum. But, we'll delete to be safe. Thanks.

    "If there are no dogs in Heaven, then when I die I want to go where they went." Will Rogers
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