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Ebay item arrives late. Who pays for the $5 voucher.
JimTyler
Posts: 3,680 ✭✭✭✭✭
I hate their guaranteed delivery. I found if you offer free shipping guaranteed delivery is auto filled. I charge $1 then it does not fill in guaranteed delivery. I had a late delivery to me. If eBay charges the seller the $5 I'll do nothing. If eBay eats the $5 I will gladly let them pay it.
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The seller is charged the $5, I called and asked them the same question recently when I had a late delivery.
Curious...did you ship by the date in your terms. If so ebay is misrepresenting this guaranteed delivery crap!
Thanks. The seller did nothing wrong and is not responsible for the PO delivery. I won't be getting that $5.
This is NOT TRUE. THE SELLER PAYS NOTHING on the $5 voucher UNLESS THEY FAILED TO SHIP IN TIME. eBay issues the voucher themselves.
https://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html
File it. eBay issues the voucher. The seller pays NOTHING. See the link I posted.
Or if you don't want to read the whole link:
THIS IS ABSOLUTELY TRUE. Ebay opened a case for me and a partial refund ($5) was issued from the seller. The seller shipped on Monday with a guaranteed delivery of Thursday and it arrives Friday.
Unless the seller was going to deliver the item themselves, why would anyone offer a 'guaranteed' delivery date.
Once you leave a package with the clerk, you have absolutely NO control of it's future travels.......
The seller doesn't. Ebay does
When was the purchase made? If you read ebay's own terms, the seller DOES NOT pay unless they feel to ship on time. I posted the terms from ebay itself that quite clearly states no liability for the seller unless they fail to shop on time.
I can also attest to having several packages arrive late and despite cases being opened I have never paid a single cent in guarantees.
It's an ebay guarantee. Ebay put it on all my sales because i'm a top seller with high compliance on 24 hour shipping. I have never paid a cent in guarantees.
The seller quite clearly states the money is coming out of their own pocket. Shipped label printed on Sunday and scanned in by USPS Monday.
That is because the seller made an offer. That does not look like the ebay guarantee. I don't even get asked about it. The buyer clicks the button and ebay issues a voucher.
When was the purchase made? If the purchase was made before midnight tursday West coast time or Friday 3am east coast time, the package was late shipping on Monday.
As I've said, despite a lot of late packages, I've never paid a cent
I posted this exact question a week or two ago.
I did not want to claim the $5 for not arriving on the guarantee date if the seller was on the hook.
I learned it was an eBay guarantee and eBay issued the voucher.
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This is how I have done it both times and I requested the $5 refund, I click the item arrived lateand both times were processed identical to what I posted above.
The item was purchased around 7PM Sunday central time.
You are saying you requested a $5 " refund" the guarantee is for a voucher
I think that's what he meant.
The terms I posted are pretty clear and in black and white. I'm not sure what specifically happened in those cases. All I know is I've never been charged 1 cent.
I did it and got an immediate $5 voucher. I would think if they were going to charge the seller he would have been given the opportunity to dispute. I checked some of my other purchases that were not late and the little drop down doesn't even have an option to report late delivery.
I did further research. If a seller opts for "Door to Door guarantee" rather than simply the eBay supplied "Guaranteed delivery", the seller is responsible for making good on the voucher. Was the seller perhaps offering "door to door guarantee" instead?
See this:
https://ebay.com/help/selling/shipping-items/offering-ebay-guaranteed-delivery?id=4645&st=3&pos=6&query=Offering%20eBay%20Guaranteed%20Delivery&intent=door%20to%20door%20guarantee&context=9056_SELLER&lucenceai=lucenceai
stupid guarantee. I ship registered, which is slow, but I cannot choose registered as a method of shipping when I create the listing.
Ebay will learn not to guarantee the post office will operate at premium performance.
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