How to get PSA to correct their mistakes? Population report
So I just finished my first complete PSA 10 Gem Mint set in the Set Registry, with only 1 PSA 9. HOWEVER, the PSA 9 that I have is the highest graded, but the population report shows there to be a POP 1 - PSA 10 in circulation. THERE IS NOT. The card was either mislabeled when being slabbed by PSA or the submitter pulled a fast one on PSA by giving the wrong description of the card in order to get a "POP 1" on a tough card.
The set is the 1993 Topps Black Gold Set. I know it's not a barn burner of a set to some, but it's a set that I grew up with and was always drawn to. https://www.psacard.com/psasetregistry/baseball/company-sets/1993-topps-black-gold/alltimeset/202543
The card I am talking about is the A/B/C/D Certified Winner card. There are 2 versions of all of the Winner cards "Certified" and "Redemption." The card that was slabbed as a PSA 10 POP 1 A/B/C/D Certified Winner card is the "REDEMPTION" version.
I have been trying to get PSA to correct this issue in the pop report for the last 5 months. I keep hearing that they will fix it, but nothing ever happens. I've called, I've emailed (multiple people) and nothing has happened. Is it the end of the world, no, but I spent a lot of money buying hundreds of these Topps Black Gold sets in search of "10's" and paying multiple submission and grading fees, and return shipping fees to achieve the best set possible and I feel that I'm being cheated. PSA wants to use the set registry to market themselves by getting people to use the registry, thus having to buy and submit cards TO PSA making them boat loads of money, the least they could do is correct their mistakes.
Has anyone every had this issue? If so, how did it get it fixed, or did it? My next call/email to PSA is going to be looking for Joe Orlando's contact information. I am missing why it is so hard for someone to take my email, with all the information I've provided (I've already done their job for them), and walk to the guy who enters certification #'s into the population and say "Hey, we have this error in the population report, this certification number needs removed as a 1993 Topps Black Gold Winner A/B/C/D Certified PSA 10, and re-entered as a 1993 Topps Black Gold Winner Redemption PSA 10." PROBLEM SOLVED.