Home› Trading Cards & Memorabilia Forum

Topps Now Problem

daltexdaltex Posts: 3,486 ✭✭✭✭✭
in Trading Cards & Memorabilia Forum

I ordered five of a particular card and was charged for that, but received only one. I contacted Topps and told them about it on their page, but I'm not sure if it went through since I didn't get even an automated response yet. Any ideas as to what to do? Since their QC person checked off that they sent five will I have difficulty recovering the other four?

Alex Relyea

Comments

  • DoctorKDoctorK Posts: 868 ✭✭✭

    If you went through support@topps.com, it usually takes 2 to 3 weeks for a response. You should receive an automated acknowledgement soon after your initial email to them. Include your invoice # and a copy of the invoice with your email detailing the problem. I have not had any problem thus far with them correcting issues. They sent me the wrong cards several times and sent me a return shipping label to send them back. Overall, it took roughly 4 to 5 weeks to resolve the issue.

  • daltexdaltex Posts: 3,486 ✭✭✭✭✭

    Thank you. I did as above and received an automated reply in nine minutes.

Sign In or Register to comment.