Submission Frustration
mbothner
Posts: 762 ✭✭✭
I had been seeing people post about the lengthy delays for a while now so I decide to get the $249 Platinum renewal with 15 submissions so I won't have a lengthy delay. These are suppose to be an approximate 7 business day turnaround. I normally wait for a special but with the delays I thought it best to pay the extra money.
My submission got logged in on 5/17. I waited over 3 weeks and decided to call on Friday 6/8. The person in customer service looked up my submission and told me it was almost complete and would either pop that day or early next week.
Wednesday 6/13 comes and I decide to call again since what I was previously told did not happen. I get a different customer service person. She tells me if I looked at the submission sheet it says 30 business days. I said the PSA website states it is approximately 7 business days and that is why I bought it. Besides I am not holding a submission sheet in my hand when I purchased the platinum renewal, I was going by what was advertised. Then I bring up the point of what the last customer service person told me about that my submission was almost done and was about to pop. She tells me that she sees the exact same information that he did and there is no way to know that.
I am a little reluctant to post this because I have not received my grades but I had to vent my frustration. I used this submission as a bump submission for 1964 Topps coins that I have been collecting in high grade for over 20 years. Any of these are worthy of a bump based on previous PSA standards. Guess I will have to keep waiting and hope this post does not affect my grades.
Comments
ibtl
I'm with you. They have had a submission of mine in their possession for nearly 3 months. I have no hope of getting them back any time soon.
How long is a reasonable amount of time for PSA to get their act together? We have been hearing the same excuses from them now for years. The new building was supposed to "streamline and expedite the process"...and "allow them to handle more items". They supposedly have been hiring and working overtime. When will any of it result in noticeably better service? Service only keeps getting worse and worse. Makes no sense!
nb4
Eric
Erikthredd’s MJ Collection: https://www.psacard.com/psasetregistry/publishedset/395035
Erikthredd’s Nike Air Jordan Collection: https://www.psacard.com/psasetregistry/basketball/key-card-sets/nike-poster-cards-michael-jordan-1985-1992/alltimeset/408486
Nb42 (my post count is weak)
I'm going to agree the website should be updated on the platinum level to not say 7 day approximate, but with the influx of submissions and the delays over the last few months, there have been a lot of people posting their experiences and it has been well known that that turnaround wasn't realistic a this point. I hope it is again, in the near future. I totally understand your frustration and I think a call to the customer service manager might help you out. Not to get your cards back to you any quicker....as I think yours will pop very soon, but maybe get you some free subs since the website is a bit misleading.
I do have one question, and it's not a smart a** question, I'm totally curious....if you've been collecting these for the last 20 years, why were you in such a rush to have them done?
All that being said, I hope you get some satisfaction from customer service and that your grades pop soon. Also hope you get some super high grades. Those 64 Coins are GORGEOUS in high grade!
Tim
Don't we all get anxious to get our grades. I figure if I paid for a service I should get it. It bothers me even more about my dealing with customer service. The second rep I spoke with basically told me the first rep lied to me.
100%! I'm clicking on the order status tab about 50 times a day when it gets close! I get you on the customer service aspect. In my dealings, they are always friendly but I have had the same experience where one says that it's close or something like that and another says there is no way to know where they are in the grading process. I have to believe that there is some way to tell on their system where exactly in the grading process it is. Say if 2 of the 3 graders have already given their opinion and waiting on a 3rd or if they are getting ready to physically slab them, etc. Like I say, I think a customer service manager should be able to help you feel better about the situation. Again, best of luck. Oh, and post pics of some of those beauties when you get them back. Tim
I think it is pathetic for a company to have service like this and they are lucky they are the only real major player and essentially have a monopoly. Just like many have said they are basically taking advantage of every single one of us in the fact that they receive our cards and it takes hem multiple weeks to even log them into their system. It is atrocious. Sadly I will submit my cards to only them as the other companies are not as good as PSA or reputable.
Things are getting better. I know of a recent submission that was mailed on a Monday and logged on that Friday. I think we're getting close to reverting back to our normal level of complaining.
While I'm posting, I have to ask: what's with folks saying they check the status of their submission? Don't you have your email linked up to your PSA account? I always get an email when my grades pop. It would seem logical that if you haven't gotten the email, the grades haven't popped, no?
Arthur
On a positive note, I look at this as being a good sign for the hobby. It tells me that they're getting plenty of submissions.
They send the "grades popped" emails at the very end of the day.
If you don't check sooner, about 50% of the time your order will ship before you are notified.
If that happens, you don't have the opportunity to review for errors before they're in the mail.
You just click on the order over and over again.
I have always gotten my grades from the order screen and then four of five hours later have gotten the email.
You also might want to do this in case there is an error you can call and get a ship hold on it.
I too am confused about the ability of seeing where the order is from phone reps. I have had some say it was ready to pop or not and others say they can’t see where it is. Consistency here would be good.
Man, you guys are hardcore. No way I'm monitoring my sub like that. I would just toss an error in with my next submission. I salute all of you.
Arthur
I had a recent PSA/DNA card grade sub where the whole thing popped as "authentic" only. They forgot to do half of the process.
I called, they got put on hold, and it was fixed in 48 hours.
If I hadn't clicked refresh, they would have been shipped back, I would have had to get approval for a mech error, they would have had to then log, then get fixed, then ship back.
I totally understand why you would want to avoid dealing with the error, I just don't care enough to have it occupy my mind every day, multiple times a day, for however long it takes until they pop. I'm just a lowly PC subber so I'm in no hurry and have no problem dealing with stuff down the road. Obviously, some of you guys are on a time table and have to have this stuff back ASAP and correctly. I can totally empathize with you guys.
Arthur
Mine isn’t for turnover. Just dying to see how I did.
I thought all your cards came back as 10's??? Lol
Haha
Hell no!
I'm now on business day 25 of my 7 day renewal submission.