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Item paid for, now eBay transaction needs to be cancelled - What next?

forthe4unofitforthe4unofit Posts: 219
in Trading Cards & Memorabilia Forum
I sold an item that got damaged in transit, so now I need to issue the buyer a refund. How do I get my eBay fees returned to me?
I know how I can open an unpaid items/cancel transaction case when the buyer hasn't paid, but I haven't run into a situation where I issue a refund and need to get my eBay fees recovered.

Any tips?
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Comments

  • thedutymonthedutymon Posts: 4,323 ✭
    Morning,
    If refund is through Paypal, refund of fee is part of the function of the refund. It spells it out in the itemization of the refund.

    Neil
    Actually Collect Non Sport, but am just so full of myself I post all over the place !!!!!!!
  • hhmag70hhmag70 Posts: 2,107
    pm sent
  • forthe4unofitforthe4unofit Posts: 219
    Hey Scott,

    I replied to your PM, but I have figured it out since then. I appreciate yours and Neils help!

    Thanks!
    Interested in any Favre stuff you have to offer. image
  • CrazyMind2017CrazyMind2017 Posts: 1,205 ✭


    << <i>Morning,
    If refund is through Paypal, refund of fee is part of the function of the refund. It spells it out in the itemization of the refund.

    Neil >>


    Unless they've changed something, I don't think this is true. The PAYPAL fees get returned as part of the refund. The feebay final value fee does not, because the buyer could still pay by a different method and still receive the item.

    This is what he needs.

    Requesting a final value fee credit
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