Sportsbuy.com / Naxcom sucks
jaderock
Posts: 185 ✭✭
For me...Here's why, the sellers are clueless and sportsbuy's customer service and policies are horrible.
Unfortunately, Sportsbuy, like Beckett's Marketplace, etc all do serve a purpose for my collection as there are always a "need" or a "want" on the site from time to time. I'm member 5193 which means I joined a LONG time ago. And in that time, I've had so many issues with them.
In the last month, I made 4 purchases after going 6 months without visiting their site. One transaction was finished quicky. The other 3, all disasters! All three cards "meant" something to me Jersey # card, jersey # card and rare quad auto.
Problem Case #1:
Bought on 4/13: 1997 Collector's Edge Masters Night Games Prisms #19 Mark Brunell (Serial #8/250 - his Jersey # with the Jaguars)
Seller emails me several days later and states I'll send when I get back from my trip on the 18th. I was happy with the communication and left it at that. I had forgotten this purchase until 5/6 when I filed a dispute for Problem Case #2 (below). Just like #2, the card had not arrived and a refund was issued in the form of a credit to sportsbuy.com
Problem Case #2:
Bought on 4/19: 1999 Pacific Paramount Premiere Date #108 Mark Brunell (Serial #11/62 - his jersey # with the Saints)
Emailed seller on 4/29 and he finally updates it as "sent" on 4/30. However, due to the policy of sportsbuy, I may be SOL if I do not file a dispute by the 12th day which I did not. I did file a dispute on 5/6, 16 days after the purhase and voila got the card on 5/8 with a postmarked endicia stamp on 5/6...what kind of BS is that?
Problem Case #3: Sportsbuy allows buyers to list their want items with prices that are willing to pay. I have a total of $5772 in my current buy listings. To this date, sellers have executed 5 items from the list and all 5 have ended up as refunds because the wrong card was sent or the card mysterious never arrived.
Case #3 is no different. A seller executed this card on my buy list on 5/4 (which happened to trigger my memory of Case #2 and then case #1):
2004 Ultimate Collection Signature Quads Peyton Manning / Donovan Mcnabb / Byron Leftwich / Mark Brunell (Autographed - Serial #/5) at $225 plus an outrageous $8.60 for shipping!
Immediately upon receiving a sportsbuy confirmation, I checked to see what I bought. It was marked shipped on 5/4 and the seller listed a USPS tracking #. I checked the tracking # the next day, only to find out it was one digit short and I emailed the seller to get the the correct #. He replied - we'll do. We'll do became I'm sorry I got the numbers mixed up and it was the insurance # of which he insured for $300 so don't worry he said (except insurance numbers are vastly different from delivery confirmation #) and I'll mail out by the weekend. I said great but can I have insurance #...no reply. I patiently waited everyday for my mail as this card was a white whale of my at one point. Following the sportsbuy policy this time, I opened a dispute on the 10th day when it didn't arrive with mail that day. The sellers response to the dispute, was I though you got it since I didn't hear from you....and then the seller agreed to my dispute and a refund was credited to my sportsbuy cash account.
If you sent a $225 with insurance would you agree to the dispute that fast?!? In other words, the seller didn't have said card. UGH!
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As for sportsbuy, emails concerning my transactions to the customer service and dispute addresses resulted in ZERO replies. Lastly, if I buy (or the seller executes) an item and I use a credit card, why isn't my credit card debited when the transaction fails?
---
Am I out of line in saying sportsbuy.com sucks?
Unfortunately, Sportsbuy, like Beckett's Marketplace, etc all do serve a purpose for my collection as there are always a "need" or a "want" on the site from time to time. I'm member 5193 which means I joined a LONG time ago. And in that time, I've had so many issues with them.
In the last month, I made 4 purchases after going 6 months without visiting their site. One transaction was finished quicky. The other 3, all disasters! All three cards "meant" something to me Jersey # card, jersey # card and rare quad auto.
Problem Case #1:
Bought on 4/13: 1997 Collector's Edge Masters Night Games Prisms #19 Mark Brunell (Serial #8/250 - his Jersey # with the Jaguars)
Seller emails me several days later and states I'll send when I get back from my trip on the 18th. I was happy with the communication and left it at that. I had forgotten this purchase until 5/6 when I filed a dispute for Problem Case #2 (below). Just like #2, the card had not arrived and a refund was issued in the form of a credit to sportsbuy.com
Problem Case #2:
Bought on 4/19: 1999 Pacific Paramount Premiere Date #108 Mark Brunell (Serial #11/62 - his jersey # with the Saints)
Emailed seller on 4/29 and he finally updates it as "sent" on 4/30. However, due to the policy of sportsbuy, I may be SOL if I do not file a dispute by the 12th day which I did not. I did file a dispute on 5/6, 16 days after the purhase and voila got the card on 5/8 with a postmarked endicia stamp on 5/6...what kind of BS is that?
Problem Case #3: Sportsbuy allows buyers to list their want items with prices that are willing to pay. I have a total of $5772 in my current buy listings. To this date, sellers have executed 5 items from the list and all 5 have ended up as refunds because the wrong card was sent or the card mysterious never arrived.
Case #3 is no different. A seller executed this card on my buy list on 5/4 (which happened to trigger my memory of Case #2 and then case #1):
2004 Ultimate Collection Signature Quads Peyton Manning / Donovan Mcnabb / Byron Leftwich / Mark Brunell (Autographed - Serial #/5) at $225 plus an outrageous $8.60 for shipping!
Immediately upon receiving a sportsbuy confirmation, I checked to see what I bought. It was marked shipped on 5/4 and the seller listed a USPS tracking #. I checked the tracking # the next day, only to find out it was one digit short and I emailed the seller to get the the correct #. He replied - we'll do. We'll do became I'm sorry I got the numbers mixed up and it was the insurance # of which he insured for $300 so don't worry he said (except insurance numbers are vastly different from delivery confirmation #) and I'll mail out by the weekend. I said great but can I have insurance #...no reply. I patiently waited everyday for my mail as this card was a white whale of my at one point. Following the sportsbuy policy this time, I opened a dispute on the 10th day when it didn't arrive with mail that day. The sellers response to the dispute, was I though you got it since I didn't hear from you....and then the seller agreed to my dispute and a refund was credited to my sportsbuy cash account.
If you sent a $225 with insurance would you agree to the dispute that fast?!? In other words, the seller didn't have said card. UGH!
---
As for sportsbuy, emails concerning my transactions to the customer service and dispute addresses resulted in ZERO replies. Lastly, if I buy (or the seller executes) an item and I use a credit card, why isn't my credit card debited when the transaction fails?
---
Am I out of line in saying sportsbuy.com sucks?
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1935 National Chicle
1961 Golden Press
1962 Bell Brand Dodgers
Top 200 cards in the hobby
Top 250 cards in the hobby
All time lakers
All time Dodgers
1957 Disney Characters
1965 Donruss Disneyland
1966 Get Smart
Brian
I purchased 3 cards from a seller, and I didn't have the funds in my sportsbuy account and since I was away for the weekend, I came back on Monday to fund my account and by tuesday the payment expired with the seller...
then the seller jacked up his price 7x's greater and I can't even make an offer because I am out of offers....
i emailed sportsbuy and the basically said sorry ., u are out of offers and should have had your account funded.....what bs......
then I emailed the seller and he won't honor the deal.........I hate it ....
sportsbuy stinks!!!!!!!!
and the search feature sucks more....
Topps White Out (silver) letters Alex Gordon
80 Topps Greg Pryor “No Name"
90 ProSet Dexter Manley error
90 Topps Jeff King Yellow back
1958 Topps Pancho Herrera (no“a”)
81 Topps Art Howe (black smear above hat)
91 D A. Hawkins BC-12 “Pitcher”
Anyway, Cutler was having a decent year at this point and my buy offer of $1.50 was being beat by several people, so I decided to up my buy to $3.50 each. At the time, the Cutler "booked" for $15 each. When putting in the offer, the submit offer page froze. When I rebooted explorer, I found that a buy offer of $8 had been put in. Since I had a quantity of 20 listed, the site automatically "bought" 20 at a price from $4 up to $8 from people who sell prices. Within minutes, I had almost $200 worth of purchases and shipping charges. I have a seperate bank account for paypal transactions due to the ebay BS and only had about $150 in the account at the time, which should have been plenty for the 20 at $3.50. Instead I not only wiped my account, but had multiple insufficient funds charges totalling $105.
I tried emailing and either got the, "we saw no glitch in our system" response or, "we're sorry, nothing we can do". I told them that I did not put in $8 at a buy price and explained the screen freezing, etc, but they wouldnt listen to it. I contacted some of the sellers, telling them not to send the item as I would be cancelling out the transactions through my banks. Only one guy sent the cards and i went ahead and ate that one. I ended up going to my bank and told them that the charges were fraudulent and the vendor would not work to solve the problem. They ended up refunding my money and cancelling the charges
Bottom line, yes Sportsbuy and Naxcom DO suck