MC014 eBay warning - Feedback manipulation

MULLINS5 · March 22, 2010 3:49AM

Bought an item. Took five weeks to arrive. Was not in the condition stated. Returned. Delivery confirmation showed the guy had the return for three days. I message the guy asking for the refund as it has been delivered. Guy issues refund the next day.

I give the guy positive feedback (rarely do I give neg.) and ding his stars accordingly for his poor service. I get this message from eBay saying I manipulated feedback. I call eBay, feedback guy says you cannot leave a positive feedback and low stars, and when you do so it raises a red flag to them. Next time I will be suspended.

Here is the message:

Feedback recently left from your eBay account violated the Feedback manipulation policy.

Buyers aren't allowed to deliberately manipulate a seller's detailed seller ratings through a combination of repeat purchases and low detailed seller ratings (DSRs). Demonstrating a pattern of leaving positive Feedback with consistently low detailed seller ratings is also against our Feedback manipulation policy. You can learn more about the policy here:
http://pages.ebay.com/help/policies/feedback-manipulation.html

You may have done this because the detailed seller ratings you left are accurate, but you're worried you may receive negative Feedback if you leave neutral or negative Feedback for your seller. We wanted to make sure you know that sellers can't leave negative or neutral Feedback for buyers. This means you can give honest Feedback without worrying about getting negative or neutral Feedback in return.

Or, you might have done this because you think 1 is the highest (or best) detailed seller rating that you can leave for a seller. However, our detailed seller rating system is based on a 1 to 5-star scale. 5 stars is the highest (or best) rating, and 1 star is the lowest (or worst) rating.

It is important to eBay, the seller, and other buyers that buyers leave appropriate Feedback for sellers. There may be times when it is appropriate to leave positive Feedback and low detailed seller ratings. However, in most cases, the detailed seller ratings and Feedback rating should agree.

We encourage all buyers to leave honest and accurate Feedback after buying an item on eBay. We understand that you may have been unaware of this eBay policy, and we encourage you to take a few minutes to learn more about our policies:
http://pages.ebay.com/help/policies/feedback-ov.html

Thank you for your understanding.

Sincerely,

eBay Trust & Safety team

jimq112 · March 22, 2010 3:56AM

Sounds like they want you to leave a negative

Boopotts · March 22, 2010 4:15AM

Avoid feedback as a buyer. Don't give it, don't ask for it. Pretend the whole system doesn't exist. Ebay wants you (or me) to give 'honest' seller evaluations, but what's the percentage in that for the buyer? How do I benefit if I leave a seller a neg? All it takes is one of these kooks to drive all the way from Arizona or something and to come after my family because he wants to 'pay me back'-- and if someone doesn't think people this crazy are selling on Ebay then they haven't had enough transactions yet.

thedutymon · March 22, 2010 4:55AM

<< Avoid feedback as a buyer. Don't give it, don't ask for it. Pretend the whole system doesn't exist. Ebay wants you (or me) to give 'honest' seller evaluations, but what's the percentage in that for the buyer? How do I benefit if I leave a seller a neg? All it takes is one of these kooks to drive all the way from Arizona or something and to come after my family because he wants to 'pay me back'-- and if someone doesn't think people this crazy are selling on Ebay then they haven't had enough transactions yet. >>

Afternoon,
What Boo Said........Why bother........its an no win game.....just leave enough for your Buyers to keep them happy!!!!!

11/12 years, and I have left one, maybe two, Negs in 20-40 thousand transactions.

Neil

72skywalker · March 22, 2010 4:56AM

<< Avoid feedback as a buyer. Don't give it, don't ask for it. Pretend the whole system doesn't exist. Ebay wants you (or me) to give 'honest' seller evaluations, but what's the percentage in that for the buyer? How do I benefit if I leave a seller a neg? All it takes is one of these kooks to drive all the way from Arizona or something and to come after my family because he wants to 'pay me back'-- and if someone doesn't think people this crazy are selling on Ebay then they haven't had enough transactions yet. >>

All it takes is one of these kooks to drive all the way from Arizona or something and to come after my family because he wants to 'pay me back'- Time to put the Steven Siegal movies away and to take your medication.

storm888 · March 22, 2010 5:35AM

....

Boo's position is correct.

EBAY is full of psychos, on both sides of the counter.

.........

Episode: Forensic Files / 06x17
Title: Over and Out
Type: Regular Episode
First Aired: Mar. 31, 2005

While the dead guy and his family/protectors were scum,
and the killer was dumb, the EBAY SNAD-controversy was
settled without feedback or arbitration.

.......

72skywalker · March 22, 2010 5:42AM

<< ....

Boo's position is correct.

EBAY is full of psychos, on both sides of the counter.

There are psychos all over the world, not just on Ebay. I am saying that you cannot be so fearful that you won't give people the feedback they deserve on ebay or let people know what you think in your real life. Living in fear of the possiblility that they are crazy is no way to live life. Don't get me wrong, you do not have to be rude or slam the person with obscenities or other nasty comments in your feedback but if they would not work with you after trying to contact them; the feedback system will let others know of your problems.

.........

Episode: Forensic Files / 06x17
Title: Over and Out
Type: Regular Episode
First Aired: Mar. 31, 2005

While the dead guy and his family/protectors were scum,
and the killer was dumb, the EBAY SNAD-controversy was
settled without feedback or arbitration.

....... >>

bbuckner22 · March 22, 2010 5:59AM

A little different subject, but I do leave feedback for all of my buyers but I view it as worthless. What does it matter what a buyers feedback rating is when it can only be 100% positive? In my opinion, if Ebay won't let you neg. a buyer for non payment, they need should show somewhere on a persons feedback page if and how many times they have failed to pay for an item.

Boopotts · March 22, 2010 6:08AM

<< 

<< Avoid feedback as a buyer. Don't give it, don't ask for it. Pretend the whole system doesn't exist. Ebay wants you (or me) to give 'honest' seller evaluations, but what's the percentage in that for the buyer? How do I benefit if I leave a seller a neg? All it takes is one of these kooks to drive all the way from Arizona or something and to come after my family because he wants to 'pay me back'-- and if someone doesn't think people this crazy are selling on Ebay then they haven't had enough transactions yet. >>

All it takes is one of these kooks to drive all the way from Arizona or something and to come after my family because he wants to 'pay me back'- Time to put the Steven Siegal movies away and to take your medication. >>

Not all of us have plastic light sabres conveniently stashed throughout our homes. Cut us some slack.

storm888 · March 22, 2010 6:20AM

"...In my opinion, if Ebay won't let you neg. a buyer for non payment, they need should show somewhere on a persons feedback page if and how many times they have failed to pay for an item...."

///////////////////////

The mechanism to avoid NPBs is already in place; BINs with Immediate Payment Required.

Soon after the shopping-cart finally arrives on the site, auctions will be history.

The world's largest online outlet-mall will soon have more than 50-million listings; 75-million
will follow quickly. Auctions simply don't fit into the mix.

...............................

Meanwhile, EBAY has more important fish to pretend to fry:

enoughtoworryabout

calaban7 · March 22, 2010 6:40AM

<< All it takes is one of these kooks to drive all the way from Arizona or something and to come after my family because he wants to 'pay me back'- Time to put the Steven Siegal movies away and to take your medication. >>

Not all of us have plastic light sabres conveniently stashed throughout our homes. Cut us some slack. >>

I have an unlimited supply of "Real" light sabres , for those in need. Just -- Youtube-- Darth Vader plays golf , to see a "Real" live demo.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Guy , keep me in mind. The finish line draws neigh.

Tabe · March 22, 2010 10:03AM

Sounds like Ebay thinks you've done this repeatedly. What you've done shouldn't be a problem, however though they obviously think it is.

Tabe

stevek · March 22, 2010 10:48AM

<< Bought an item. Took five weeks to arrive. Was not in the condition stated. Returned. Delivery confirmation showed the guy had the return for three days. I message the guy asking for the refund as it has been delivered. Guy issues refund the next day.

I give the guy positive feedback (rarely do I give neg.) and ding his stars accordingly for his poor service. I get this message from eBay saying I manipulated feedback. I call eBay, feedback guy says you cannot leave a positive feedback and low stars, and when you do so it raises a red flag to them. Next time I will be suspended.

Here is the message:

Feedback recently left from your eBay account violated the Feedback manipulation policy.

Buyers aren't allowed to deliberately manipulate a seller's detailed seller ratings through a combination of repeat purchases and low detailed seller ratings (DSRs). Demonstrating a pattern of leaving positive Feedback with consistently low detailed seller ratings is also against our Feedback manipulation policy. You can learn more about the policy here:
http://pages.ebay.com/help/policies/feedback-manipulation.html

You may have done this because the detailed seller ratings you left are accurate, but you're worried you may receive negative Feedback if you leave neutral or negative Feedback for your seller. We wanted to make sure you know that sellers can't leave negative or neutral Feedback for buyers. This means you can give honest Feedback without worrying about getting negative or neutral Feedback in return.

Or, you might have done this because you think 1 is the highest (or best) detailed seller rating that you can leave for a seller. However, our detailed seller rating system is based on a 1 to 5-star scale. 5 stars is the highest (or best) rating, and 1 star is the lowest (or worst) rating.

It is important to eBay, the seller, and other buyers that buyers leave appropriate Feedback for sellers. There may be times when it is appropriate to leave positive Feedback and low detailed seller ratings. However, in most cases, the detailed seller ratings and Feedback rating should agree.

We encourage all buyers to leave honest and accurate Feedback after buying an item on eBay. We understand that you may have been unaware of this eBay policy, and we encourage you to take a few minutes to learn more about our policies:
http://pages.ebay.com/help/policies/feedback-ov.html

Thank you for your understanding.

Sincerely,

eBay Trust & Safety team >>

This ebay notification could meet the psychiatric definition of "madness"

MULLINS5 · March 22, 2010 10:52AM

<< Sounds like Ebay thinks you've done this repeatedly. What you've done shouldn't be a problem, however though they obviously think it is.

Tabe >>

The guy at eBay said the same...I told him I haven't and rarely ever leave neutral/neg/or ding stars...and that their policy is horrible. The guy deserved his stars to be dinged.

Blacklabelsociety · March 22, 2010 5:13PM

<< 

Soon after the shopping-cart finally arrives on the site, auctions will be history.

The world's largest online outlet-mall will soon have more than 50-million listings; 75-million
will follow quickly. Auctions simply don't fit into the mix.

>>

wonderful. even more ridiculously priced BINS's on the way. I hope an alternative comes soon.

ShawnyD · March 22, 2010 9:43PM

"Not all of us have plastic light sabres conveniently stashed throughout our homes. Cut us some slack."

now thats funny.

so you gave the guy all ones in his feedback? just curious

MULLINS5 · March 23, 2010 12:20AM

<< 

so you gave the guy all ones in his feedback? just curious >>

How accurate was the item description? 2

How satisfied were you with the seller's communication? 3

How quickly did the seller ship the item? 2

How reasonable were the shipping and handling charges? 3

MULLINS5 · March 23, 2010 12:23AM

If you look at the feedback I leave for sellers, you will see that almost every feedback says "5 star seller, thank you!" If you don't see that, but instead see "Thanks!" (which is what I left him) then the stars were dinged in at least one category. As you can see, it's not something I do very often.

MC014 eBay warning - Feedback manipulation

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