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thanks to PSA employee

alnavmanalnavman Posts: 4,129 ✭✭✭
in Trading Cards & Memorabilia Forum
a lot of us sometimes complain when PSA does something to annoy us but I had a great experience this morning talking with Jessica from their customer service. I received a submission back this morning and one of the slabs had some scratches on it and one other had a "floating" PSA identification slip, not sure what else to call it, you know the slip that has card number, id info grade, etc........she explained what I needed to do to remedy the situation quickly and efficiently....thanks Jessica, the cards are on their way back to Newport Beach. al.

Comments

  • bighurt2000bighurt2000 Posts: 1,021 ✭✭✭
    Did they say they would pay for the shipping there and back?
    If not I wouldn't call that a great experience.

    James
    http://stores.ebay.com/bighurt2000

  • DrLouDrLou Posts: 250
    Does anyone else here that loud sucking noise???
  • alnavmanalnavman Posts: 4,129 ✭✭✭


    << <i>Does anyone else here that loud sucking noise??? >>



    what does that mean??? to answer the other question that made sense, they said there would be no charge for getting the problems fixed.....
  • gumbyfangumbyfan Posts: 5,168 ✭✭✭
    Once you get the card back, just call them again and ask for a voucher for having to ship the cards to them. I would imagine they'd treat it like a mechanical error situation.
  • lsutigers1973lsutigers1973 Posts: 11,093 ✭
    image
  • vladguerrerovladguerrero Posts: 4,077 ✭✭✭


    << <i>Did they say they would pay for the shipping there and back?
    If not I wouldn't call that a great experience.

    James >>



    +1
  • bighurt2000bighurt2000 Posts: 1,021 ✭✭✭


    << <i> I would imagine they'd treat it like a mechanical error situation >>



    Just sent in 22 mechanical error that I had been collecting from them for
    about 5 years they fixed them for free but I had to pay both ways. If they
    give you some kind of voucher they need to give up to everyone.

    James
    http://stores.ebay.com/bighurt2000

  • YogiBerraFanYogiBerraFan Posts: 2,390 ✭✭
    I recently had a problem with PSA/DNA. There was two different orders and the customer service was exceptional. They paid for overnight both ways plus I got some freebies. If there was any sucking up it was PSA doing a good job of making me happy to make sure they keep my business image
  • mcadamsmcadams Posts: 2,618 ✭✭✭


    << <i>

    << <i> I would imagine they'd treat it like a mechanical error situation >>



    Just sent in 22 mechanical error that I had been collecting from them for
    about 5 years they fixed them for free but I had to pay both ways. If they
    give you some kind of voucher they need to give up to everyone.

    James >>



    I agree. My experience has been that they don't do free shipping for anything. It doesn't matter whose fault it is. Perhaps an administrator can chime in and outline the official policy on who pays for shipping when a flip is wrong, cases are scratched, mechanical errors. etc. etc.
    Successful transactions with: thedutymon, tsalems1, davidpuddy, probstein123, lodibrewfan, gododgersfan, dialj, jwgators, copperjj, larryp, hookem, boopotts, crimsontider, rogermnj, swartz1, Counselor

    Always buying Bobby Cox inserts. PM me.
  • YogiBerraFanYogiBerraFan Posts: 2,390 ✭✭
    >>

    Perhaps an administrator can chime in and outline the official policy on who pays for shipping when a flip is wrong, cases are scratched, mechanical errors. etc. etc. >>



    An official policy probably does not exist. Each problem is most likely handled differently depending on the severity. Customer service managers for all companies usually have certain things they can do for customers at their discretion. I would like to think that if something was their fault and you brought it up PSA would always cover the shipping. The only exception would be if you were being super picky on something silly.
  • DboneesqDboneesq Posts: 18,219 ✭✭
    I believe that if you call them up after you get your cards back, they will give you a voucher for the amount you spent on shipping.
    STAY HEALTHY!

    Doug

    Liquidating my collection for the 3rd and final time. Time for others to enjoy what I have enjoyed over the last several decades. Money could be put to better use.
  • gumbyfangumbyfan Posts: 5,168 ✭✭✭


    << <i>

    << <i> I would imagine they'd treat it like a mechanical error situation >>



    Just sent in 22 mechanical error that I had been collecting from them for
    about 5 years they fixed them for free but I had to pay both ways. If they
    give you some kind of voucher they need to give up to everyone.

    James >>



    I haven't sent in a mechanical error for a while, but when I did, I called customer service after the cards were back and they sent me a voucher to cover the costs of having to mail the cards to them to correct their mistake. I believe this is (or at least WAS) their standard operating procedure for mechanical errors.

    edited to add clarification: the voucher wasn't automatic...I had to call to initiate it when I got my cards back.
  • gumbyfangumbyfan Posts: 5,168 ✭✭✭


    << <i>Perhaps an administrator can chime in and outline the official policy on who pays for shipping when a flip is wrong, cases are scratched, mechanical errors. etc. etc. >>



    The first step is understanding the issue.

    An incorrect flip is a mechanical error.

    A scratched holder is not.

    The OP said his holder was scratched and his flip wasn't inserted properly. Using the above logic, the scratched holder wouldn't be considered a mechanical error, however the incorrectly inserted flip COULD be. "I would imagine they'd treat it like a mechanical error situation."
  • gumbyfangumbyfan Posts: 5,168 ✭✭✭


    << <i>Does anyone else here that loud sucking noise??? >>



    Yep. Every time one of mintacular's alts posts.
  • Yankees001Yankees001 Posts: 1,496 ✭
    I sent a couple of PSA errors back. Great Service.

    I didn't really care about the $3 I paid to ship (first class in a box), sent back at no charge.

  • alnavmanalnavman Posts: 4,129 ✭✭✭
    Well, all I can say is that I am glad that my 1995 Finest Jumbo Troy Aikman PSA 10 (scratched) and 1995 Jumbo Reggie White PSA 9 (moving flip) will both be fixed.....if someone believes that I am sucking up to PSA then so be it, I've been submitting cards for probably ten years and this is first time I've said something in a complimentary way towards an employee, which I feel was deserved. Even if I don't get reimbursed for the shipping back to PSA I am a satisfied customer. al.
  • lsutigers1973lsutigers1973 Posts: 11,093 ✭
    I just got one back last month that was a flip error (Donruss instead of Leaf). Returned with no charge and received a voucher for my shipping expense.
  • itzagoneritzagoner Posts: 8,753 ✭✭
    in all my years with PSA, i have always found the CS peeps to be very accomodating and helpful, including the appropriate compensation for correcting mistakes....it's been a wonderful relationship.

    who is this Joe Orlando fellow, anyways? image
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