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Paypal and fraud
bigjed
Posts: 135
Paypal took money from me because a buyer filed a claim saying he never received the item. I still have the receipt and the customs form number (international shipment). I provided that info to paypal but since there was no tracking number they ruled against me.
So here is the question I ask; is it safe to assume that any time you ship an item sold on ebay and paid via paypal without tracking you are leaving yourself open to fraud. The buyer could claim the item was never received and file a claim even though the buyer did in fact receive it?
This has me worried because when you sell cards people want a low shipping cost. No one wants to pay $5 to ship a card when it can be done for $2. And if you do ship it for $5 the buyer is likely to leave you a bad score on how reasonable your shipping cost is. Seems like a catch-22.
Would like to get others opinion on this issue and what they do to avoid fraud exposure.
So here is the question I ask; is it safe to assume that any time you ship an item sold on ebay and paid via paypal without tracking you are leaving yourself open to fraud. The buyer could claim the item was never received and file a claim even though the buyer did in fact receive it?
This has me worried because when you sell cards people want a low shipping cost. No one wants to pay $5 to ship a card when it can be done for $2. And if you do ship it for $5 the buyer is likely to leave you a bad score on how reasonable your shipping cost is. Seems like a catch-22.
Would like to get others opinion on this issue and what they do to avoid fraud exposure.
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Comments
I include it with all sales.
EDit to add, I also have elimianted intl. shipping.
"...So here is the question I ask; is it safe to assume that any time you ship an item sold on ebay and paid via paypal without tracking you are leaving yourself open to fraud. The buyer could claim the item was never received and file a claim even though the buyer did in fact receive it?..."
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USPS Express Mail International is the safe way to send items
to non-US destinations. Cost is under $30, to most countries.
ALL items sold on EBAY - paid via PayPal - should be sent with
Delivery Confirmation or Signature Confirmation.
Our motto is:
If the cost of sending a package overseas via Express Mail International isn't cost effective, don't ship overseas!
All domestic Express Mail packaging, including the flat-rate envelope, now available for international shipping.
Product Features & Benefits
Express Mail International is a reliable, high-speed mail service available to over 190 countries
• 3 to 5 average business day delivery to major destinations
• Tracking available
• Free $100 insurance
• Additional insurance available for a fee
• Lowest price among competitors.
• Money-back service guarantee to is available to Australia, China, Great Britain and Northern Ireland, Hong Kong, Japan, the Republic of Korea (South Korea), and Spain (does not include the Canary Islands).
Write it off as a learning experience and move on,
PoppaJ
collecting 1977 topps baseball in psa 9 and psa 10
<< <i>Paypal took money from me because a buyer filed a claim saying he never received the item. I still have the receipt and the customs form number (international shipment). I provided that info to paypal but since there was no tracking number they ruled against me.
So here is the question I ask; is it safe to assume that any time you ship an item sold on ebay and paid via paypal without tracking you are leaving yourself open to fraud. The buyer could claim the item was never received and file a claim even though the buyer did in fact receive it?
This has me worried because when you sell cards people want a low shipping cost. No one wants to pay $5 to ship a card when it can be done for $2. And if you do ship it for $5 the buyer is likely to leave you a bad score on how reasonable your shipping cost is. Seems like a catch-22.
Would like to get others opinion on this issue and what they do to avoid fraud exposure. >>
Yes, without tracking you are leaving yourself open to fraud. Personally, I do not ship internationally - the shipping charges (with tracking) is quite high. Within the US, I typically charge $2.50 for one graded card, and I can ship it with DC to cover myself. Also to be covered for items $250 and up, signature confirmation is the only option.
Insurance is another issue, sometimes I pay for it, sometimes I don't. Depends on the buyer and the value of what's being sent. That's another way to cover yourself in addition to the DC/SC.
A way to "lower" the shipping costs for the buyer, is to incorporate the costs into a BIN listing and have "free" shipping. BIN sales may take longer, but it's inexpensive to list that way (but there are higher FVF's), and you sell at a price that you're comfortable with.
<< <i>Off topic a little, but I sell DVD's on Amazon. Did you know that Delivery Confirmation IS NOT proof of delivery thru Amazon!?!?! I recently lost a claim against me, when the DC shows the item delivered. If DC isn't proof of delivery, I don't know what is!!!! I guess scammers abound everywhere! >>
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EBAY gets bashed by lots of sellers, but compared to AMZN,
EBAY is still the wild-wild-west.
On AMZN, items must be shipped within 2-days of the order,
and refunds are mandatory, though reasonable restocking-fees
are allowed.
AMZN buyers are not as inlcined to be thieves as those on EBAY,
but there are some bad AMZN buyers too.
All things considered, EBAY is a better spot for most small to medium
sized sellers. Large sellers can get rich on AMZN.
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Additional Information about A-to-z Guarantee Claims for Items Not Received
Sellers are accountable for resolving A-to-z Guarantee claims for items Not Received and the claims will be processed according to the following policies:
Products(s) Shipped without Tracking
A seller will be liable for a not received claim if Estimated Delivery Date (EDD) has passed and the order was shipped without tracking information. This policy will apply to all orders, including those shipped by media mail.
Product(s) Shipped with Tracking--In Transit
If a product is not delivered by the end of the EDD range, and tracking information shows an expected delivery in the near future (and the product was shipped by the promised ship date of two business days from the order date) the claim will not be granted and the buyer will be asked to wait for the product. The seller will not be liable. However, if tracking information does not show expected delivery in a reasonable time frame, the claim will be granted and the seller will be held liable. This will apply to packages lost in transit as well.
Product(s) Shipped with Delivery Confirmation Tracking--Tracking Shows Delivery and Buyer Claims Item Not Received
The A-to-z Guarantee team will investigate the dispute. Amazon may contact the buyer to confirm non-receipt. If no receipt is confirmed, the seller may still be held liable for lack of fulfillment - Amazon will not cover service errors, including loss, theft, or postal/shipping issues. Amazon will, however, continue to protect sellers from fraudulent buyers and A-to-z Guarantee abusers.
Product(s) Shipped with Signature Confirmation Tracking--Tracking Shows Delivery and Buyer Claims Item Not Received
If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. If signature confirmation does not match the buyer, the A-to-z Guarantee team will deny the claim and ask the buyer to follow-up with the individual that signed for the package. Guarantee claims for packages that are signed for by a freight forwarder or an agent of the buyer (e.g. receptionist, family member) will be denied. However, if an investigation determines that the customer did not receive the order due to a shipping error beyond his or her control, the seller may be held liable. We anticipate that this would be a very rare occurrence.
How sellers can reduce the risk of an A-to-z Guarantee claim.......
There are three simple ways to mitigate the risk of an A-to-z Guarantee claim for item not received:
Ship promptly and use a shipping method that ensures reliable delivery before EDD.
Ship with tracking information and provide this information to the buyer.
Ship higher priced items with signature confirmation tracking and/or insurance.
You can review the pertinent section of the Participation Agreement below:
5m. We may refuse service to anyone for any reason. We may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by Buyer and our bank account being debited to pay Payment Transaction credits to Seller. We reserve the right to seek reimbursement from Seller if we, in our sole discretion, decide to reimburse Buyer under the terms of the Amazon.com A-to-Z Guarantee, provide a refund to Buyer if Seller cannot promptly deliver the goods, discover erroneous or duplicate transactions, or receive a chargeback from Buyer's credit card issuer for the amount of Buyer's purchase from Seller. We may obtain such reimbursement by deducting from future payments owed to Seller, reversing any credits to Seller's bank account, charging Seller's credit card, or seeking such reimbursement from Seller by any other lawful means.
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