Getting antsy! Arrived at PSA 12-7, still not logged in!

frankhardy · December 18, 2009 12:25AM

I know others have waited longer, but I'm getting a little bit antsy. I've never had to wait this long just to get my cards logged in. Are they that far behind? If it takes that long to get logged in, I might get my cards graded by the All Star break (the MLB All Star break, that is).

mtcards · December 18, 2009 12:45AM

They are at least 10 days behind. I sent in a $1500 card to be reholdered and it took them 10 days to log in.

frankhardy · December 18, 2009 12:48AM

<< They are at least 10 days behind. I sent in a $1500 card to be reholdered and it took them 10 days to log in. >>

Wow.

BPorter26 · December 18, 2009 2:15AM

Did you place what kind of service you wanted on the box? Ie... 10 day service .

I didn't put the service I wanted on the box and it took over 2 weeks for them to log. I called and the rep told me if you don't put what kind of service you want , they place it at the back of the line with the other non-mark boxes.

vladguerrero · December 18, 2009 2:43AM

<< They are at least 10 days behind. >>

I doubt it, I had a order received Dec 14 and my grades popped Dec 17, maybe they just don't like you...

alnavman · December 18, 2009 2:47AM

I wouldn't get worried, I mailed out a submission on the 30th of November priority mail and it didn't get logged in until the 15th. They must have gotten a bunch of submissions that is causing delays,, or else everyone is on XMAS break

mtcards · December 18, 2009 4:31AM

I emailed customer support and yes, they ARE at least 10 days behind unless your package is clearly marked with service requested.

Mine was tracked and received on Dec. 1st and not logged in until Dec. 11th

vladguerrero · December 18, 2009 4:43AM

<< I emailed customer support and yes, they ARE at least 10 days behind unless your package is clearly marked with service requested.

Mine was tracked and received on Dec. 1st and not logged in until Dec. 11th >>

I've never marked my packages, and my sub was Club Level, loved the 3 day pop! Just part of the dice game sub'ing seems to be, I would love to see a first in = first out system on Club Level subs...

frankhardy · December 18, 2009 5:46AM

<< 

<< I emailed customer support and yes, they ARE at least 10 days behind unless your package is clearly marked with service requested.

Mine was tracked and received on Dec. 1st and not logged in until Dec. 11th >>

I've never marked my packages, and my sub was Club Level, loved the 3 day pop! Just part of the dice game sub'ing seems to be, I would love to see a first in = first out system on Club Level subs... >>

That is the way it should be.

By the way, I just checked and they have finally logged it in.

fergie23 · December 18, 2009 8:38AM

I am not sure marking the service on the outside of the package matters. My Set Registry Special submission which was clearly marked is on day 8 waiting to be logged. It will undoubtedly pop in 2-3 days once logged but still surprising there is such a backlog.

Robb

vladguerrero · December 18, 2009 9:14AM

in my experience the 'marking the package with service level' thing is only used as an excuse when they are behind, I don't even think they say to do it on the sub forms, nothing really matters since there is no guaranteed turn around, glad you were logged, it's always a relief!

smallstocks · December 18, 2009 12:07PM

My package was received Dec. 8th and entered the 9th. My experience 100% of the time has been that any delay was a result of a problem, not a backlog.

fergie23 · December 19, 2009 5:49AM

My sub was logged today (12/19). Woohoo.
As for there being a backlog versus a problem. Here is PSA's response on 12/18 to an email I sent asking about the delay with my order.

***
Your order has not been entered yet. We are running behind and are still entering orders that we received on the 10th. If you provide the tracking number, I can check when we received your pack
***

Robb

Getting antsy! Arrived at PSA 12-7, still not logged in!

Comments