mad propz to stand-up EBay seller
WalterSobchak
Posts: 2,096
I bought a PSA graded card from an established EBay seller last week. The purchase was made off EBay, and the price was approximately $50. I had never made a purchase from this seller before. He packaged the card securely and shipped it promptly. Unfortunately, it was somehow damaged in transit. It arrived with what appeared to be roller marks on the corner of the bubble mailer; looks like it either got chewed up by the postal machine or something drove over it. When I opened the mailer, the PSA slab was snapped in half and the card was destroyed. I am 100% certain the damage was not the seller's fault.
I contacted the seller, told him what happened, and sent him pictures of what the mailer, card, and slab looked like when it arrived- and I asked him if he had a return/refund policy for this type of situation (if he said no, I was just going to drop it and eat the cost. Insurance was never discussed when we negotiated the price, and he did his due diligence as far as I was concerned). He replied to my e-mail within half an hour: "Sorry for the damage, return card for full refund." That was last Wednesday.
So I packaged up the card and the slab and shipped it back to him on Saturday. I was not expecting the refund for a while, as I was sure he would want to take a look at the card and verify that I wasn't trying to pull a fast one on him.
To my surprise, a full refund showed up in my PayPal account Monday morning! There is no way he could have gotten the card back by that point.
I was very impressed with this level of customer service, particularly considering that A) I had never spent a dime with this seller before, and
the only other time I had ever made an EBay purchase where the card was destroyed in transit, when I informed the seller about it he basically told me to go f**k myself.
Great customer service is becoming more and more rare, so I really stand up and take notice when I see it.
The seller's ID is "morty24". He is based in Washington state.
I contacted the seller, told him what happened, and sent him pictures of what the mailer, card, and slab looked like when it arrived- and I asked him if he had a return/refund policy for this type of situation (if he said no, I was just going to drop it and eat the cost. Insurance was never discussed when we negotiated the price, and he did his due diligence as far as I was concerned). He replied to my e-mail within half an hour: "Sorry for the damage, return card for full refund." That was last Wednesday.
So I packaged up the card and the slab and shipped it back to him on Saturday. I was not expecting the refund for a while, as I was sure he would want to take a look at the card and verify that I wasn't trying to pull a fast one on him.
To my surprise, a full refund showed up in my PayPal account Monday morning! There is no way he could have gotten the card back by that point.
I was very impressed with this level of customer service, particularly considering that A) I had never spent a dime with this seller before, and
the only other time I had ever made an EBay purchase where the card was destroyed in transit, when I informed the seller about it he basically told me to go f**k myself. Great customer service is becoming more and more rare, so I really stand up and take notice when I see it.
The seller's ID is "morty24". He is based in Washington state.
'Sir, I realize it's been difficult for you to sleep at night without your EX/MT 1977 Topps Tom Seaver, but I swear to you that you'll get it safe and sound.'
-CDs Nuts, 1/20/14
*1956 Topps baseball- 97.4% complete, 7.24 GPA
*Clemente basic set: 85.0% complete, 7.89 GPA
-CDs Nuts, 1/20/14
*1956 Topps baseball- 97.4% complete, 7.24 GPA
*Clemente basic set: 85.0% complete, 7.89 GPA
0
Comments
Steve
<< <i>That is a lovely story, but can this morty24 get you a toe? >>
there are ways, Dude. You don't want to know.
My Podcast - Now FEATURED on iTunes