HORRIBLE Ebay Feecback Change

kwtoz · September 21, 2009 1:15PM

I went to leave routine feedback for cards that arrived today. I got thrown to a page that has a bunch of survey questions that have to be answered before you can get to the convention feedback pages. Failing to answer any question is a error. There are no "opt out" options.

I'm not going to waste the time.

storm888 · September 21, 2009 1:22PM

It's just a "test" survey.

Has zip to do with anything but info-gathering, at this point.

.........

By Ina Steiner
AuctionBytes.com
September 21, 2009

eBay Tests New Feedback System in US and Germany

eBay's feedback system is one of the marketplace's most controversial areas, especially since eBay removed sellers' ability to leave buyers feedback and introduced Detailed Seller Ratings (DSRs). eBay confirmed on Friday it has expanded testing a new version of the feedback system that has some significant changes.

One new question that eBay is testing asks buyers how likely they are to recommend a seller to a friend or colleague, which eBay calls a Net Promoter Score question. eBay has tested it onsite and likes the results, according to eBay's Director of Product Strategy Nate Etter, so it has expanded the tests, which will run through November.

Another change is that instead of asking buyers to rate sellers on certain criteria (DSRs), the new test asks yes/no questions.

The data eBay collects from the tests will not be used to rate sellers in any way, according to Etter. The tests will cover a larger number of buyers and sellers than the tests did in May, so more members are exposed to the new version, and eBay will test the new version in Germany as well.

30

Pre72 · September 21, 2009 1:27PM

Anyone have the capital to start there own auction site ?

kwtoz · September 21, 2009 1:34PM

Requiring answer questions to give you the right to post feedback is a bunch of garbage. If you had the option of not answering the questions, that would be fine.

I've already sent in a complain, though I know I went the wrong email interface. I hope the right people get my complaint.

storm888 · September 21, 2009 1:38PM

<< <i>Anyone have the capital to start there own auction site ? >>

//////////////////////////

THOUSANDS of folks do, but none of the smart ones want
to LOSE that capital.

IF there was a model that would work, GOOG/MSFT/YHOO
would have done it LONG ago.

It just will NOT work.

.........

As we get deeper into ecom2.5, we will see that "auctions"
were largely a fad.

Folks got over it; now, they just wanna buy the stuff.

EBAY and AMZN are the TWO winners in the "war that
has now ended."

NOW, EBAY and AMZN will fight to see which can survive.
We really only need one of them, UNLESS EBAY decides
to bifurcate the used/collectible categories and leave
the "Outlet Mall" with its own set of standard retail practices.
UNLIKELY

I wish it was not all so, but I know that it is.

WinPitcher · September 21, 2009 1:53PM

All things must pass

Was it possible to leave feedback thru the 'need to leave feedback page'?

Steve

TheHun · September 21, 2009 2:08PM

I feel bad for the OP .. I really do.

however, complaining about the drunk and still giving them booze is a mistake.

I used to have all these beefs with selling on ebay. I do not anymore - I stop selling on ebay.

Problem gone.

We cannot enable the entity and still complain about it. The only thing that works is stop giving them money.

cheers

***HORRIBLE*** Ebay Feecback Change

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HORRIBLE Ebay Feecback Change