More Fun with eBay feedback...

EAsports · July 19, 2009 10:51AM

I got a neutral this week, for not leaving a buyer feedback in the month since his card arrived.

I normally leave feedback on Sundays, but this guy had been emailing once a week for about a month, so I was ignoring his pestering, and out of my own hubris, not leaving him feedback intentionally. Feedback pestering is one of my pet peeves.

I just wonder what his thought process was?

Anyone else had something happen like this?

It's not a big deal, and it doesn't affect my 100%, but it just struck me as strange.

Ironmanfan · July 19, 2009 10:54AM

how did the Neutral read?....I left a Neutral for a seller today who charged $3.25 for postage for a 8x10 picture and I rec'd it with $1.22 postage applied and a "Postage Due" bill from the P.O. for another 34 cents....

Karb · July 19, 2009 10:55AM

Like you, I will not leave feedback if they beg for it every other day. Instead, they will receive it when I am good and ready to leave it. That is one of my biggest pet peeves on eBay.

storm888 · July 19, 2009 10:59AM

"...this guy had been emailing once a week for about a month, so I was ignoring his pestering, and out of my own hubris, not leaving him feedback intentionally...."

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It is always good to understand what went wrong in a "bad" transaction.

EBAY's auto-feedback feature leaves FB upon payment and spares sellers
from having to deal with psychos on the issue.

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wiki

Hubris (/hjuːbrɪs/) (ancient Greek ὕβρι&#962

is a term used in modern English to indicate overweening pride, superciliousness, or arrogance, often resulting in fatal retribution or Nemesis. In ancient Greece, hubris referred to actions which, intentionally or not, shamed and humiliated the victim, and frequently the perpetrator as well. It was most evident in the public and private actions of the powerful and rich. The word was also used to describe actions of those who challenged the gods or their laws, especially in Greek tragedy, resulting in the protagonist's downfall.

Hubris, though not specifically defined, was a legal term and was considered a crime in classical Athens. It was also considered the greatest sin of the ancient Greek world. That was so because it was not only proof of excessive pride, but also resulted in violent acts by or to those involved. The category of acts constituting hubris for the ancient Greeks apparently broadened from the original specific reference to mutilation of a corpse, or a humiliation of a defeated foe, or irreverent "outrageous treatment" in general.

The meaning was eventually further generalized in its modern English usage to apply to any outrageous act or exhibition of pride or disregard for basic moral laws. Such an act may be referred to as an "act of hubris", or the person committing the act may be said to be hubristic. Ate|Atë, ancient Greek for "ruin, folly, delusion," is the action performed by the hero, usually because of his/her hubris, or great pride, that leads to his/her death or downfall.

30

EAsports · July 19, 2009 11:03AM

Neutral was along the lines of "poor communication, honor eBay's feedback system."

Storm, I had no idea that there was even an automatic feedback thingy. Sweet.

bigwilli · July 19, 2009 11:21AM

Didnt you know that Ebay buyers expect you to be signed in to your email 24/7 so you can answer any questions they might have . They also
expect you to live in the post office lobby so you can attempt to get them their merch 5 minutes after they pay.....................Oh and they expect
free shipping . All this and they still wont be happy.

elsnorto · July 19, 2009 11:36AM

Never had this happen to me.

As a seller, I leave feedback the day I receive payment and prepare the item to ship. As a seller, I always leave feedback first.

As a buyer, if the seller has left feedback for me by the time I get my item, I reciprocate... if they have not left feedback, again, I reciprocate in kind. As a buyer, I never leave feedback first.

I believe those sellers who used feedback as a weapon have themselves to blame for eBay taking the tool away from sellers. eBay's reaction was rash and poorly thought out, but the policy is what it is and it is best to adapt your selling practices accordingly or try to find a new venue.

Some buyers take their feedback very seriously and aren't afraid to trash a seller's to make that point unfortunately.

Snorto~

Bottom9th · July 19, 2009 11:49AM

Sigh....more feedback drama. Sorry this happened. I too can't stand being bugged for feedback. That said, I went and caught up the few I was behind on.

storm888 · July 19, 2009 12:04PM

"...but the policy is what it is and it is best to adapt your selling practices accordingly or try to find a new venue.... Some buyers take their feedback very seriously and aren't afraid to trash a seller's to make that point unfortunately."

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Yup.

Some EBAY buyers are mentally deranged.

Some buyers on ALL venues are mentally deranged.

On some venues, the mentally deranged buyers cannot destroy honest sellers.
(And, there is NO SUCH THING as a "PayPal decided SNAD-claim.")

vol

ecrater

..............................

The fact that FB received by EBAY buyers is now TOTALLY meaningless,
proves, to my satisfaction, that any buyer who "takes their feedback
very seriously" is a dingbat maroooooooon.

larryallen73 · July 19, 2009 12:10PM

Though I completely understand what a pain these idiots/losers are who care about their feedback it can hurt you as a seller if they decide to neutral or neg you. Better to just play the game, leave a simple positive for them, and move on. In the end it's just not that big a deal. Let them have their "victory" and feel good as a buyer. Remember you are in customer service when selling on Ebay.

WinPitcher · July 19, 2009 10:56PM

You have his address, mail him some poop in an envelope and say:

here is your feedback.

Steve

BunchOBull · July 19, 2009 11:01PM

I think eBay should put out manditory instuctional videos and quizes that buyers and sellers should be forced to take before having access to the site.

For instance...if I always ship same day or next business day after receipt of payment, then I deserve 5 stars for shipping time. Not the 4.9 that I for some reason have...especially when everything else is 5.0.

dontippet · July 19, 2009 11:27PM

<< <i>For instance...if I always ship same day or next business day after receipt of payment, then I deserve 5 stars for shipping time. Not the 4.9 that I for some reason have...especially when everything else is 5.0. >>

I'm the same way. My shippng stars are 4.9 (my lowest), and I almost always ship out next business day.

AkbarClone · July 19, 2009 11:33PM

Just a quick stat from looking at my eBay items won section. I've had transactions with 17 sellers over the last month (most were multiple item buys) and I always pay immediately or within 24 hours. Only 2 of the sellers have bothered to leave feedback as of yet.

It is only a minor pet peeve of mine--I don't pester anyone or let it bother me too much--but I also don't give them any feedback either if they don't for me. I just thought the percentage of feedback left for me seems much lower than it was in years past.

IchiroDeported · July 19, 2009 11:34PM

i ship everything with delivery confirmation, and once it arrives safely i leave feedback.

BunchOBull · July 19, 2009 11:53PM

<< <i>I just thought the percentage of feedback left for me seems much lower than it was in years past. >>

It is. There is little to no incentive for sellers to leave feedback because they can only leave positive comments...other than good customer service. I don't mean to get PC on us, but leaving buyer feedback is just that, good customer service...in accordance with convention anyway. The desire was slightly stronger when honest feedback could be left for buyers, but now, buyer feedback is just that, convention and holds nearly no meaning from a selling perspective.

I do challenge sellers to remember: feedback percentages are only accurate for the 12 month period prior, so buyers do in fact rely upon feedback to show an active account in good standing.

Ladder7 · July 20, 2009 12:33AM

With ebay's new system, sellers that don't leave a positive especially upon immediate payment, are setting themselves up for slappage IMO., Can't write this stuff, Last week, I bought a Harley motorcycle part from some shmuck that told me to "Use some glue" to repair the defective side. This, after his auction reads, "Please email if any problems yada yada yada, I will fix etc etc, Im a power seller and less than 5 stars will hurt blah blah blah." A real tear jerker.

A neutral will kill this guy, yet his CS just plain socks. I don't expect a voluntary replacement, but will give him another chance. These are now installed and it would be a royal pain to remove both, pack n ship and reinstall original boards. If not, I'll get a tube of automotive glue, give a neutral and hope for the glue holds.

You can't fix stupid.

Morgoth · July 20, 2009 12:49AM

I don't care if sellers leave me FB by a certain date, but after I leave it for them I expect it back at some point. I have had 3 different sellers accuse me of hurting their stars. In each case I didn't give them lower stars on purpose but I may have not made sure the star was highligted before I hit the feedback button which I believe gives them a 0? Too bad it's super hard to go back and redo but Ebay doesn't like user friendly systems.

larryallen73 · July 20, 2009 1:06AM

Not to be rude but I think buyers that care about getting feedback need to get a life. It does not mean a thing for buyers. As for sellers it's important since it's your business being rated. Just my opinion.

zep33 · July 20, 2009 1:06AM

Sold a non-sports item this weekend for a best offer and in his payment email he told me to refund the sales tax. Well, I didn't charge him any sales tax. He offered $35, I accepted $35 and he paid me $35. Gonna be interesting to see how this turns out

hammered · July 20, 2009 1:36AM

<< <i>how did the Neutral read?....I left a Neutral for a seller today who charged $3.25 for postage for a 8x10 picture and I rec'd it with $1.22 postage applied and a "Postage Due" bill from the P.O. for another 34 cents.... >>

Before you left the neutral feedback I hope you contacted the seller first. "Postage due" is not always the seller's fault - sometimes the package is metered incorrectly by the P.O. Did you give the seller the opportunity to make it right before you left the feedback?

Stone193 · July 20, 2009 1:49AM

I don't sell but IMO - life's short - I say give the guy his FB right away - obviously it means a lot to that person - and if I've got it correct - they're in the driver's seat now anyway.

Small price to pay to do biz - if anyone wants to visit my office, I'll be glad to show them all the expenses connected with grossing every buck I take in and all the crap I have to deal with.

mike

WinPitcher · July 20, 2009 5:44AM

was highligted before I hit the feedback button which I believe gives them a 0?

If you do not highlight a star it does not give a 0.

It simply gives nothing.

He may have blamed you because he thought you gave him a lower star.

After 12 months some ratings drop off.

Steve

More Fun with eBay feedback...

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