Question for Storm 888
Boopotts
Posts: 6,784 ✭✭
Or, actually, for anyone else who's paypal savvy (I, sadly, am not). I read in RB's thread where you posted that so long as you ship with DC on a card <$250 you should be OK. Is this true? I haven't bothered with DC in a while since I figured it was worthless (in Paypal's eyes), but if it will actually make a difference when I end up in a dispute with a buyer then I'll definitely reconsider.
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Over $250, SC is required.
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"...but should the item not get scanned by the PO upon receipt or turns up lost the seller would still be liable under paypal's eyes. ..."
And, therein lies the truth of the notion that, "insurance is for the benefit of the seller."
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When EBAY hits card sellers with a $3.00 max-shipping rate, sellers will lose
about $2.00 everytime they ship a card insured with DC.
The max-rate on CDs/DVDs is moving to $3.00 in October. Cards and other items will follow, soon.
<< <i>
When EBAY hits card sellers with a $3.00 max-shipping rate, sellers will lose
about $2.00 everytime they ship a card insured with DC.
The max-rate on CDs/DVDs is moving to $3.00 in October. Cards and other items will follow, soon. >>
The more I read things like this, the more I am getting angry at Flea-Bay
What is next, will they move on to determining how much you can list your card for?
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>Not that this has anything to do with the original question but I listed a set a few days ago. 792 total cards and listed the shipping at $10. I figured $8.95 for flat rate shipping and the $1.05 would cover the insurance, which of course it does not. I received the warning message about excessive shipping. Two days later the auction was pulled for excessive shipping. How will this be handled if they put a max on shipping cost? >>
On the sets where I use the flat rate shipping I have added about $10-$12 to the listing price and done the free shipping. I know that costs a bit more in the end with fees which is all ebay cares about but it does get around the excessive shipping in their eyes and hasn't hurt sales(hasn't helped them either).
You'll have to add more for Delivery Confirmation or Signature Confirmation unless you like giving away cards to Paypal buyers who will take advantage of your mistake.
<< <i>Correct me if I'm wrong but the Paypal protection for sellers when properly shipping by SC and DC only covers the sellers for disputes of delivery. If you've followed all the Paypal rules and show proof of delivery you get to keep your money. If the buyer then makes up a false claim with his credit card company about the contents of a package or quality of merchandise, Paypal will take away your money. If a few weeks or months go by and Paypal finds out they allowed a scammer to register a stolen credit card with them, and your sales were among the scammer's purchases, Paypal will take away your money. >>
If you follow the guidelines Paypal has set up and the buyer files a complaint Paypal is suppoused to eat the loss according to their TOS. They will initially try to pass it off to you, but a phone call gets it solved very quickly.
<< <i>Not that this has anything to do with the original question but I listed a set a few days ago. 792 total cards and listed the shipping at $10. I figured $8.95 for flat rate shipping and the $1.05 would cover the insurance, which of course it does not. I received the warning message about excessive shipping. Two days later the auction was pulled for excessive shipping. How will this be handled if they put a max on shipping cost? >>
That is why I don't see how Ebay is going to be able to cap shipping on these items at all, that message you get is based on the average across the category. SOme lots and stuff weight differently and some items have to be packaged differently. I sold 13.8 ounces of scrap silver a couple of months ago and got that message for 6.00 shipping. The item was not pulled, but 13.8 shipping priority 6.00 is not excessive.
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PayPal "seller protection" does NOT cover SNAD claims.
PayPal "seller protection" DOES cover "credit card fraud," if they failed to
catch it before they told you to ship the item. (This "protection" usually has
to be fought for, but it can be won.)
It is also important to get over the FALSE notion that credit-card chargebacks
through PP or the CC company "have a strict time limit in which they must
be filed." Fraud claims can be filed YEARS after the transaction, and PayPal
will debit your account while the matter is "investigated."
<< <i>Not that this has anything to do with the original question but I listed a set a few days ago. 792 total cards and listed the shipping at $10. I figured $8.95 for flat rate shipping and the $1.05 would cover the insurance, which of course it does not. I received the warning message about excessive shipping. Two days later the auction was pulled for excessive shipping. How will this be handled if they put a max on shipping cost? >>
Can you paste here the exact ebay message? I'd be curious to read the precise wording of it. Thanks.
<< <i>"...If the buyer then makes up a false claim with his credit card company about the contents of a package or quality of merchandise, Paypal will take away your money. If a few weeks or months go by and Paypal finds out they allowed a scammer to register a stolen credit card with them, and your sales were among the scammer's purchases, Paypal will take away your money. ..."
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PayPal "seller protection" does NOT cover SNAD claims.
PayPal "seller protection" DOES cover "credit card fraud," if they failed to
catch it before they told you to ship the item. (This "protection" usually has
to be fought for, but it can be won.)
It is also important to get over the FALSE notion that credit-card chargebacks
through PP or the CC company "have a strict time limit in which they must
be filed." Fraud claims can be filed YEARS after the transaction, and PayPal
will debit your account while the matter is "investigated." >>
My credit card processor told me it was up to 2 years from the purchase date. I'm not sure if other credit card processors have different time lines, but I doubt it.
We noticed your shipping cost looks high compared to other listings in your category with similar shipping services. .
We've found that buyers are sensitive to shipping costs. Items with high shipping costs may be less likely to sell and may get less visibility in search results. Listings that violate the eBay Excessive Shipping Charges policy may be removed from the site.
Please review your shipping costs and make changes if necessary. For help, click the Research rates link in the shipping section
<< <i>This is what Ebay tells you if your shipping is higher than average in that category.
We noticed your shipping cost looks high compared to other listings in your category with similar shipping services. .
We've found that buyers are sensitive to shipping costs. Items with high shipping costs may be less likely to sell and may get less visibility in search results. Listings that violate the eBay Excessive Shipping Charges policy may be removed from the site.
Please review your shipping costs and make changes if necessary. For help, click the Research rates link in the shipping section >>
Oh interesting...so it's a "comparison" thing.
Thanks!
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If law-enforcement is involved - or legal counsel is handling the CB - the "deadline"
looks to fraud-statutes of the jurisdiction for guidance.
The processor has little to say about "how long is too long;" though they can have
whatever "policies" they think are reasonable. Such policies NEVER trump the law.
..............
Recently, a large PayPal controversy involved a "chargeback for fraud" on purchases
that were three-years+ old. The total amount was more than $200K and involved
hundreds of EBAY sellers; the PP accounts of those sellers were all frozen/debited
during the "investigation."
Sellers were asked to provide "proof of delivery," and the matter is still being sorted out.
(An employer claimed that his employee had made all of the charges without authorization.
When the employee was arrested, the employer modified his claim and the cops are
still working the case with security at the credit-card company.)
I'm talking about outside of North America. If you're shipping something expensive, I know the way to go is registered
mail which will provide tracking. However, there are many countries that DO NOT scan that sticker upon arrival and that
has happened to me. Even though I insured the packaged for the full amount, I was only reimbursed the maximum
indemnity value for that country of $48 on a $230 package (f****** Germany). You need to find out what that country's
maximum indemnity value for something insured. You'd be surprised at how low these values are, so insurance wouldn't
even help. Lose something for $1,000 and get back $30....that sounds fair. I no longer ship out of North America.
It's not worth the hassle and too many scammers no matter what the $ amount is.
The ONLY method that meets all of the PP requirements AND fully protects the seller
is EXPRESS Mail. The cost is near $30 and includes the first $100 of insurance; both
online "tracking" and "viewable" signature on receipt are included.
The problem is the cost. FEW buyers want to pay $30 to ship.
I stopped selling non-USA long ago. I have not been sorry.
the buyer overseas knows it because his country's postal system sucks. Then what?
Recouping the express mail (supposed guranteed service) fees isn't going to cut it.
<< <i>Registered Mail is the wrong choice for international-shipping, in a PayPal transaction.
The ONLY method that meets all of the PP requirements AND fully protects the seller
is EXPRESS Mail. The cost is near $30 and includes the first $100 of insurance; both
online "tracking" and "viewable" signature on receipt are included.
The problem is the cost. FEW buyers want to pay $30 to ship.
I stopped selling non-USA long ago. I have not been sorry. >>
I agree with that. Too many international scammers out there who know how to scam better than many ebayers know how to prevent it. I've blocked all international buyers - it affects some servicemen overseas who wanted to buy, but I just told them to have it bought and shipped to someone in the USA and they can mail it to them, and much of the time they windup doing just that.
<< <i>Storm, the only problem is what if that express mail package is not scanned and
the buyer overseas knows it because his country's postal system sucks. Then what?
Recouping the express mail (supposed guranteed service) fees isn't going to cut it. >>
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The additional insurance - which must be purchased - covers any system breakdown.
EM is signed for on receipt.
As far as I know, there have been no reports of EM disasters in a PayPal transaction.
..........
Avoiding shipping to Italy is good. When I used to do international, I had no problem
with Germany, UK, AU, Japan; France was slow, but no losses. Canada was easy, but
the buyers get angry when sellers refuse to lie on customs forms. South America
was also slow, but no losses.
All things considered, for me, dealing out of the US is just not worth the potential problems.
International sales can destroy a seller's DSRs quickly. Not worth the risk of getting suspended
just to sell a few extra items.