Ok, Ebay experts, lemme hear from ya on how to handle this one.

RonBurgundy · July 15, 2008 2:47AM

I sold a card last night, and checked this morning to see what it went for. The "buyer", prior to my auction ending, sent me a message saying he had "bid on the wrong card and can't figure out how to retract his bid." I didn't check Ebay last night so I didn't see his message before the auction ended.

What to do? Require him to pay my fees and just relist it, or hold him to the sale?

Thanks,

Ron

jmoran19 · July 15, 2008 2:54AM

what about a 2nd chance offer to the under bidder if they still have that (havent sold in a while)

BobS · July 15, 2008 2:56AM

how much coin are we talking about. Sale price and fees? If the fees are only a buck or two, just let it go.

44Magnum · July 15, 2008 2:56AM

It sounds like the buyer realized his mistake as soon as he made it, so I would not hold him to it. Just let eBay know that you and the buyer have mutually agreed not to complete the transaction. They should refund your final value fees and you can re-list the item. If he is a new eBayer, you might want to just let him know that agreeing not to complete the transaction will not give him an unpaid item strike.

PoppaJ · July 15, 2008 3:08AM

Since he probably has no intentions of paying, no sense in requiring him do anything.

I would contact him and explain that you will gladly (bite your lip!) not make him honor his winning bid, but you would, in turn, appreciate if he would at least cooperate with helping you recoup your fees.

Tell him you have to file an Unpaid Item Dispute to retrieve your FVFs.

And, in order for him not to receive an Unpaid Item Strike, he will have to agree not to complete the transaction.

Retrieve your fees, hope he doesn't send a negative, and relist the card.

Or .... do what we'd all like to do .... tell him he better pay or you'll break his kneecaps!

PoppaJ

RonBurgundy · July 15, 2008 3:08AM

$140

What a beating this will be to unwind this transaction.

Allen · July 15, 2008 3:13AM

Tell him to learn to read and to schedule a vasectomy as soon as possible so he cannot procreate any more stupid people.

RonBurgundy · July 15, 2008 3:17AM

He'll be on the blocked bidder list. If someone is stupid enough to do this once, they'll do it again.

RB

storm888 · July 15, 2008 3:26AM

Obviously, neither EBAY nor its sellers have ANY ability to make "buyers" pay.

In a mutual-agreement UPI/NPB the seller runs the risk that the numpty buyer
will hit the wrong button and kill the claim. Once closed, the claim cannot be
refiled.

I would file a standard UPI and hope the "buyer" does not respond, Or that
his response precludes his ability to leave a NEG.

This particular problem points to the necessity of sellers looking at their panel
VERY often.

The seller can try a "second-chance offer," but they seldom work.

/////
////////

For transactions involving an Unpaid Item, Feedback left by buyers may be removed when:

A buyer fails to respond to the Unpaid Item process.

A buyer responds to the Unpaid Item process, but in replying to it they do not express dissatisfaction
with the seller or the item; ANDsubsequently the seller issues an Unpaid Item strike against the buyer.

//////////////

KbKards · July 15, 2008 4:47AM

Tell the buyer no problem, but you'll need his help to get Ebay to refund the fees, and he'll need your help so he won't get an unpaid item strike. Explain to him that he'll be receiving an unpaid item inquiry from Ebay and all he has to do is select the mutually agreed option and send it off and you'll get a refund of the fees and he won't get an unpaid item strike against him.

hofautos · July 15, 2008 5:00AM

Tell him it is now his responsibility to sell it if he doesnt want it.

If he doesn't pay, I would file a NPB. that way he will end up paying or you recoup your fees and he cant neg you.

Bosox1976 · July 15, 2008 5:03AM

Send him an invoice and see what happens. You can always let him off the hook later.

storm888 · July 15, 2008 5:12AM

"..If he doesn't pay, I would file a NPB. that way he will end up paying or you recoup your fees and he cant neg you..."

//////////////////////////////////////

The non-paying "buyer" CAN NEG the seller.

"The seller was very rude and nasty to me. I don't want to do business with a crazy person."

"After I bid, I realized the card was overgraded, and I will not pay for it."

"After I bid, somebody told me the card is counterfeit."

ANY of those responses from a "buyer" to a UPI dispute OPEN the door for the "buyer" to NEG the seller.
Such NEGs will NOT be removed by EBAY.

Allen · July 15, 2008 5:18AM

<< The non-paying "buyer" CAN NEG the seller.

"The seller was very rude and nasty to me. I don't want to do business with a crazy person."

"After I bid, I realized the card was overgraded, and I will not pay for it."

"After I bid, somebody told me the card is counterfeit."

ANY of those responses from a "buyer" to a UPI dispute OPEN the door for the "buyer" to NEG the seller.
Such NEGs will NOT be removed by EBAY. >>

You sure about that?

hofautos · July 15, 2008 5:18AM

<< "..If he doesn't pay, I would file a NPB. that way he will end up paying or you recoup your fees and he cant neg you..."

//////////////////////////////////////

The non-paying "buyer" CAN NEG the seller.

"The seller was very rude and nasty to me. I don't want to do business with a crazy person."

"After I bid, I realized the card was overgraded, and I will not pay for it."

"After I bid, somebody told me the card is counterfeit."

ANY of those responses from a "buyer" to a UPI dispute OPEN the door for the "buyer" to NEG the seller.
Such NEGs will NOT be removed by EBAY. >>

Correct me if i am wrong, but if you file a NPB and he doesn't pay, then the neg will be removed?

clydecoolidge · July 15, 2008 5:20AM

There's something to be said about someone who enters a particular auction (I would assume reads the description also), clicks on "place bid," places a bid, clicks on "confirm bid," and than realizes they bid on the wrong item. That something is "I'm a complete idiot and should wear a helmet."

hofautos · July 15, 2008 5:23AM

<< Send him an invoice and see what happens. You can always let him off the hook later. >>

This is probably a good start...
Do you think the card would sell for $140 or close to it on a relist?
I have to admit, I take it on a case by case basis, but usually, once you file a NPB, the buyer ends up paying.
I may let him off the hook, if it will sell close to the $140 again, or ask him to make up the difference.
I guess it depends on your mood....

storm888 · July 15, 2008 5:28AM

"Correct me if i am wrong, but if you file a NPB and he doesn't pay, then the neg will be removed?"

//////////////////////////////////////////////////////

Again..........

NPBs CAN leave NEGS, and those NEGS, except in narrow circumstances, will NOT be removed.

/////////

There are numerous legitimate reasons that NPBs should be allowed to NEG sellers.
That policy is not going to change.

..............
..............
..............

Semi-Related: For Folks Who Have Not Heard.

By October, NEUTRAL FB will no longer be counted against a seller's 12-month percentage.

jimq112 · July 15, 2008 6:05AM

If you file an NPB and the buyer never responds I think he can't leave feedback. As long as there is a response he can leave feedback - is that right?

8irvin8 · July 15, 2008 6:09AM

jimq112 is correct He can leave feedback but the negative or neutreal will not count agaist you the comment will still be there.

storm888 · July 15, 2008 6:19AM

"If you file an NPB and the buyer never responds I think he can't leave feedback. As long as there is a response he can leave feedback - is that right?"

//////////////////////////////////////////////////////////////////

IF your "buyer" makes NO response, his FB will be removed on request, OR he will not be offered the FB screen,
WHEN the dispute is closed.

IF your "buyer" responds outside the "guidelines," his FB will be removed on request.

IF your "buyer" responds within the "guidelines," his FB will NOT be removed.

Guidelines: NPB's response MUST mention "dissatisfaction with the seller OR the item."

eg: NPB responses........

"Seller is a crook. I ain't paying." FB will NOT be removed.

"Item is fake. I ain't paying." FB will NOT be removed.

"I don't have any money. Sorry." FB WILL be removed.

"I hit the wrong button. Sorry." FB WILL be removed.

Uphill · July 15, 2008 6:37AM

There's something to be said about someone who enters a particular auction (I would assume reads the description also), clicks on "place bid," places a bid, clicks on "confirm bid," and than realizes they bid on the wrong item. That something is "I'm a complete idiot and should wear a helmet."

Exactly.

jimq112 · July 15, 2008 6:49AM

I bid $50K on a jeep last week, I was in a hurry and didn't check before I confirmed. Made me feel like a moron. But at least I meant to bid on that jeep, not some used zebra parts or a henway.

Rogermnj · July 15, 2008 8:45AM

<< Since he probably has no intentions of paying, no sense in requiring him do anything.

I would contact him and explain that you will gladly (bite your lip!) not make him honor his winning bid, but you would, in turn, appreciate if he would at least cooperate with helping you recoup your fees.

Tell him you have to file an Unpaid Item Dispute to retrieve your FVFs.

And, in order for him not to receive an Unpaid Item Strike, he will have to agree not to complete the transaction.

Retrieve your fees, hope he doesn't send a negative, and relist the card.

Or .... do what we'd all like to do .... tell him he better pay or you'll break his kneecaps!

PoppaJ >>

this

hofautos · July 15, 2008 9:32AM

<< "If you file an NPB and the buyer never responds I think he can't leave feedback. As long as there is a response he can leave feedback - is that right?"

//////////////////////////////////////////////////////////////////

IF your "buyer" makes NO response, his FB will be removed on request, OR he will not be offered the FB screen,
WHEN the dispute is closed.

IF your "buyer" responds outside the "guidelines," his FB will be removed on request.

IF your "buyer" responds within the "guidelines," his FB will NOT be removed.

Guidelines: NPB's response MUST mention "dissatisfaction with the seller OR the item."

eg: NPB responses........

"Seller is a crook. I ain't paying." FB will NOT be removed.

"Item is fake. I ain't paying." FB will NOT be removed.

"I don't have any money. Sorry." FB WILL be removed.

"I hit the wrong button. Sorry." FB WILL be removed. >>

Dang do you work for ebay and paypal? YOu sure know it all...Good KNOWLEDGE!

Ok, Ebay experts, lemme hear from ya on how to handle this one.

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