Revised eBay Feedback Policy starting in August ...
PoppaJ
Posts: 2,818 ✭
Just got this email from eBay....
Seller input leads to feedback changes
Based on input from sellers on recent changes to feedback and eBay's links policy, we're announcing some important adjustments: a new process, coming soon, will allow buyers to revise feedback when sellers can rectify the issue; neutral feedback will no longer be counted in your public percentage score; the policy announced in May covering links in sellers' listings or other eBay pages will not be enforced. Instead, we'll be announcing a clearer and more comprehensive links policy in mid August. Check the July 10 Announcement Board post from Lorrie Norrington for more details.
July 2008
***A Message from Lorrie Norrington: Updates on Feedback***
July 10, 2008 | 12:00PM PST/PT
Lorrie Norrington
Hello everyone - It's been less than a month since I saw many of you at eBay Live!, and already I have more news to share. In Chicago, I provided progress updates on many of the changes we've made over the past six months; early indications tell us that we're getting a lot of things right, as evidenced by more sellers improving their DSRs and fewer top buyers reporting bad experiences.
Many of you told me personally that you believed the changes were for the better, but we also heard concerns from Community members around the world about Feedback. As I said at eBay Live!, we are listening. Open, constructive discussion about what's working and what's not is a strength of our Community, and essential to the collective good of eBay. When we get something wrong, we want to make it right. And when you have ideas that benefit the collective good, we want to make them happen. To that end, we are making the following changes based on your input.
Recalculating Feedback percentages without neutrals: Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage.
Helping you resolve issues and satisfy buyers: By the end of October, we will roll out a new process to help you resolve issues with buyers, even after the buyer has left negative feedback. Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with our previous Mutual Feedback Withdrawal system, our new process will enable buyers to change their feedback of the seller, not just withdraw the rating. We'll provide more details of this new process in the fall.
This is part of our overall effort to improve the customer experience, especially for sellers. In fact, we're already making progress in addressing one of your biggest pain points -- removing negative and neutral feedback left by buyers who violate our policies. For example, since we debuted the new Feedback system in May, we have removed more than 60 percent of the negative/neutral feedback left by buyers in an unpaid item (UPI) process. Looking ahead, you will see us continue to take the steps needed to protect your reputation on eBay. In the meantime, you can also protect yourself by following some well-defined best practices in using Feedback. I encourage you to check them out.
Finally, we're working to resolve other important issues that eBay sellers have raised over the past several months. I hope what I've shared with you today demonstrates our commitment to listening and responding quickly with solutions. We want to make eBay a great place for you to do business, but it's going to take all of us -- together -- to get it right for the collective good. I want to thank you for your patience, your business and your continued commitment to eBay.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operations
Seller input leads to feedback changes
Based on input from sellers on recent changes to feedback and eBay's links policy, we're announcing some important adjustments: a new process, coming soon, will allow buyers to revise feedback when sellers can rectify the issue; neutral feedback will no longer be counted in your public percentage score; the policy announced in May covering links in sellers' listings or other eBay pages will not be enforced. Instead, we'll be announcing a clearer and more comprehensive links policy in mid August. Check the July 10 Announcement Board post from Lorrie Norrington for more details.
July 2008
***A Message from Lorrie Norrington: Updates on Feedback***
July 10, 2008 | 12:00PM PST/PT
Lorrie Norrington
Hello everyone - It's been less than a month since I saw many of you at eBay Live!, and already I have more news to share. In Chicago, I provided progress updates on many of the changes we've made over the past six months; early indications tell us that we're getting a lot of things right, as evidenced by more sellers improving their DSRs and fewer top buyers reporting bad experiences.
Many of you told me personally that you believed the changes were for the better, but we also heard concerns from Community members around the world about Feedback. As I said at eBay Live!, we are listening. Open, constructive discussion about what's working and what's not is a strength of our Community, and essential to the collective good of eBay. When we get something wrong, we want to make it right. And when you have ideas that benefit the collective good, we want to make them happen. To that end, we are making the following changes based on your input.
Recalculating Feedback percentages without neutrals: Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage.
Helping you resolve issues and satisfy buyers: By the end of October, we will roll out a new process to help you resolve issues with buyers, even after the buyer has left negative feedback. Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with our previous Mutual Feedback Withdrawal system, our new process will enable buyers to change their feedback of the seller, not just withdraw the rating. We'll provide more details of this new process in the fall.
This is part of our overall effort to improve the customer experience, especially for sellers. In fact, we're already making progress in addressing one of your biggest pain points -- removing negative and neutral feedback left by buyers who violate our policies. For example, since we debuted the new Feedback system in May, we have removed more than 60 percent of the negative/neutral feedback left by buyers in an unpaid item (UPI) process. Looking ahead, you will see us continue to take the steps needed to protect your reputation on eBay. In the meantime, you can also protect yourself by following some well-defined best practices in using Feedback. I encourage you to check them out.
Finally, we're working to resolve other important issues that eBay sellers have raised over the past several months. I hope what I've shared with you today demonstrates our commitment to listening and responding quickly with solutions. We want to make eBay a great place for you to do business, but it's going to take all of us -- together -- to get it right for the collective good. I want to thank you for your patience, your business and your continued commitment to eBay.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operations
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Comments
Bosox1976
Untill they get a crook-like mind running the co nothing will save us
is there a way to stop sniping? could ebay set up a program too prevent it? that alone imo would yield them bookoo dollars imo, that has a big thing too do with final sales imo everyone just watches, man back in the day it was a freefraul
<< <i>is there a way to stop sniping? could ebay set up a program too prevent it? that alone imo would yield them bookoo dollars imo, that has a big thing too do with final sales imo everyone just watches, man back in the day it was a freefraul >>
How would eliminating sniping result in more money for eBay? I think the exact opposite would be true. Back in the day you had to be at your computer when the auction was ending. Tons of people missed auctions because they forgot about them, weren't able to get to a computer, etc. And I definitely think that sniping has increased final bids. A lot of people place ridiculously high snipes that they think will guarantee them a win. And when 2 or more people do that in the same auction, BAM.
Neutrals will no longer count as negs. Buyers will have the ability to edit any negs they have left. I am thinking by next year sellers will be able to leave negs and neutrals in certain situation when the upcoming lawsuits start rolling in.
shaq
totally disagree, the top alls will still be placed and so will the the initial high bid then u will have beat it.
<< <i>The way I understand it they can only revise Negs and Neutrals. I hope I am reading understanding that right I could see it now. You have a buyer who buys alot from you he gets upset over one transaction and changes every positive he has ever left for you to a neg. >>
I dont read that as being the case, if so im not selling till they change it. Ive been had 3 times now since the new system. Before that it was 3x in the last 5yrs.
<< <i>The way I understand it they can only revise Negs and Neutrals. I hope I am reading understanding that right I could see it now. You have a buyer who buys alot from you he gets upset over one transaction and changes every positive he has ever left for you to a neg. >>
If that is the case, then it is a step in the right direction. The way is it now is insane. However, if a buyer can change a positive to a negative, then that is even more insane.
Shane
A negative transaction, if handled properly, can turn positive eventually.
Once a buyer admits to having a positive transaction with you, that particular transaction can no longer turn negative.
At least that is how I see it.
<< <i>Once a buyer admits to having a positive transaction with you, that particular transaction can no longer turn negative. >>
Until that PSA sub result pops and shows ?AUTH or TRIM
<< <i>Until that PSA sub result pops and shows ?AUTH or TRIM >>
Cards are a small % of what is sold on eBay.
ebay i.d. clydecoolidge - Lots of vintage stars and HOFers, raw, condition fully disclosed.
<< <i>
<< <i>Once a buyer admits to having a positive transaction with you, that particular transaction can no longer turn negative. >>
Until that PSA sub result pops and shows ?AUTH or TRIM >>
That's scary. I am 99.99% confident that all of my cards are unaltered, but I would hope that if a buyer had a problem, he would contact me instead of changing the feedback. It's a wild rollercoaster that thing called ebay, lol.
ebay i.d. clydecoolidge - Lots of vintage stars and HOFers, raw, condition fully disclosed.
With feedback, it used to be simple which is the way it should be...now they are making it foolishly complicated, which is a mistake for ebay.
Ebay without a doubt is a little bit out of control right now, and not in a good way.
Of course the "real reason" for changing feedback was perceived greater profits. I can only imagine in some of their boardroom meetings that a number of them shout that they should have never changed the ebay feedback system - and they shouldn't have...because it was simple and effective, and it helped ebay grow into a giant.
Ebay sales and profits had become a bit stagnant and it had to do with them becoming a mature company and other factors - it had nothing to do with the feedback system.
<< <i>Ebay's basic "premise" for changing feedback was that buyer's were being discouraged from buying if they received negs. Well, I don't know of a single buyer and can't even envision how a single buyer could care less about getting a neg on ebay to the point of not wanting to buy off of ebay.
Of course the "real reason" for changing feedback was perceived greater profits. I can only imagine in some of their boardroom meetings that a number of them shout that they should have never changed the ebay feedback system - and they shouldn't have...because it was simple and effective, and it helped ebay grow into a giant.
Ebay sales and profits had become a bit stagnant and it had to do with them becoming a mature company and other factors - it had nothing to do with the feedback system. >>
I'd be willing to guess that none of the VPs or higher-ups at E-bay have ever even placed a bid on their own site.
<< <i>
<< <i>Ebay's basic "premise" for changing feedback was that buyer's were being discouraged from buying if they received negs. Well, I don't know of a single buyer and can't even envision how a single buyer could care less about getting a neg on ebay to the point of not wanting to buy off of ebay.
Of course the "real reason" for changing feedback was perceived greater profits. I can only imagine in some of their boardroom meetings that a number of them shout that they should have never changed the ebay feedback system - and they shouldn't have...because it was simple and effective, and it helped ebay grow into a giant.
Ebay sales and profits had become a bit stagnant and it had to do with them becoming a mature company and other factors - it had nothing to do with the feedback system. >>
I'd be willing to guess that none of the VPs or higher-ups at E-bay have ever even placed a bid on their own site. >>
Or shout in a boardroom meeting.
<< <i>
<< <i>Ebay's basic "premise" for changing feedback was that buyer's were being discouraged from buying if they received negs. Well, I don't know of a single buyer and can't even envision how a single buyer could care less about getting a neg on ebay to the point of not wanting to buy off of ebay.
Of course the "real reason" for changing feedback was perceived greater profits. I can only imagine in some of their boardroom meetings that a number of them shout that they should have never changed the ebay feedback system - and they shouldn't have...because it was simple and effective, and it helped ebay grow into a giant.
Ebay sales and profits had become a bit stagnant and it had to do with them becoming a mature company and other factors - it had nothing to do with the feedback system. >>
I'd be willing to guess that none of the VPs or higher-ups at E-bay have ever even placed a bid on their own site. >>
They don't shop on ebay - they shop on Fifth Avenue. LOL
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Lorrie got some expensive shoes and sold them on EBAY, a few months ago.
Her listing was FULL of TOS violations and LIES. It was a large scandal at
Seller Central, and all of the threads were eventually poofed.
The honcho in Germany continues to sell tickets that he gets gratis. His
listings are legend; he damands pictures of buyers' passports, if they pay
via PayPal. (He was the CFO at PP, before moving to EBAY.)
.....................................................................................................
As a semi-professional extortionist, I can report that it is far more profitable
to bring your dead dog back to life for a fee, than it is to promise not to
croak your dog if you pay me.
The new FB "change" will result in extortionists leaving NEGs immediately
upon purchase/delivery, and then offering to remove the NEG and make it
a POS in exchange for money/stuff.
Another win for the crooks.
........................
It is good that NEUTs are no longer going to be Negtrals.
There is no doubt in my mind that basically the exact same thing is occurring at ebay - they've got managers over there who will intentionally cause problems so that only they can fix the problems...IE creating more work for themselves to keep their cushy jobs. Ebay bosses should realize this and fire every one of them, and simply go back to the old feedback system that worked so well for them for many years.