Re-holdering on a review??? WTF

I had an expensive card re-holdered (new flip/same grade) on a review for a .5 bump. When I called to complain, the CSR claimed that PSA never stated that they wouldn't re-holder a card on a review. Am I mistaken? I thought that all of the news from Joe Orlando/PSA when the whole .5 grade was introduced was that they would keep the original holder if the cards were not to receive a bump. Can anyone help? She said that she would talk to Joe Orlando and call me back, but she doubted that they could do anything.
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Chris
My small collection
Want List:
'61 Topps Roy Campanella in PSA 5-7
Cardinal T206 cards
Adam Wainwright GU Jersey
Chris
My small collection
Want List:
'61 Topps Roy Campanella in PSA 5-7
Cardinal T206 cards
Adam Wainwright GU Jersey
My eBay Store
BigCrumbs! I made over $250 last year!
that makes a lot of sense.. could very well be...
Therefore making it re-holdered? I can see many problems with trying to grade a card through a plastic holder.
Almost impossible to see slight imperfections
Correct me if I am wrong on this
and they do no appear to have been cracked