PSA Customer Service rude?
Big80s
Posts: 2,758 ✭✭✭
I spoke with a customer service rep today on the phone and for the first time - had someone be totally rude on the phone. I usually speak with females in the CS dept and this time it was a guy. This dude was super rude and jumped down my throat over something completely petty. Anyone else have an awesome experience like this? Certainly makes me want to give them more business. And I totally understand - he may be having a bad day (we all do), but I was calling them after getting an email saying to call them regarding a problem with my order.
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Jeff
Jeff
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Jeff
info@psacard.com
Jeff
I have been reading quietly in the background for awhile now. Seems that most of the problems have all come up since they went public.
It is no longer a personal touch, but rather a big business mentality that seems to be going on. The Mom and Pop original feeling seems to have slipped away, with "the bottom line" counting more than helping the customer.
Customer service used to be caring, people doing it had a real sense of belonging. to the company and truely being a part of its success.
Now customer service is there, just because it needs to be there.
The strings and directions are being dictated by the shareholders, I suspect the customer service reps no longer have the option to "do the right thing", but have to follow a very precise company policy path. No more are the days of just going down the hall and making an on the spot decision based on customer satisfaction.
I also suspect the customer service reps no longer feel they are making a difference, but rather feel just like another number in a huge conglomerate of companies.
Just my opinion.
<< <i>I don't post much, but I'll add my observations here
I have been reading quietly in the background for awhile now. Seems that most of the problems have all come up since they went public.
It is no longer a personal touch, but rather a big business mentality that seems to be going on. The Mom and Pop original feeling seems to have slipped away, with "the bottom line" counting more than helping the customer.
Customer service used to be caring, people doing it had a real sense of belonging. to the company and truely being a part of its success.
Now customer service is there, just because it needs to be there.
The strings and directions are being dictated by the shareholders, I suspect the customer service reps no longer have the option to "do the right thing", but have to follow a very precise company policy path. No more are the days of just going down the hall and making an on the spot decision based on customer satisfaction.
I also suspect the customer service reps no longer feel they are making a difference, but rather feel just like another number in a huge conglomerate of companies.
Just my opinion. >>
I agree. PSA going public only helped the officers of the company at the time it went public. It's a get-rich-quick thing. You were either in the "club", or you weren't in the club, and once the initial money was made by the officers, the rest of this company's existence is just beauracratic BS and SEC filings that have nothing to do with grading sports memorabilia, and which thus hurt the business in the long run.
This company is prime example number one of a company that should not be public.
<< <i>He was probably the one who graded that Killebrew and was upset after being demoted. >>
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