More PSA nonsense

EchoCanyon · October 12, 2007 12:01AM

I sent in some tickets to get graded.

Date Received: 08/23/2007
Date of Grades Posted: No Date Specified
Date Shipped: No Date Specified

(the date received should have been earlier, but that's another story.)

I call yesterday to check on the order and I am told it is 45 days on the ticket.
I check the website, it says 30 days. I call back, I am told it takes 35 days (a different operator).
Are you sure I say? (I know the answer) She checks, oh, my mistake, it's 30 days.
She says let me see if there's a problem with the order. She comes back, no problems.
I ask if there's a guarantee, like with cards, she says no. (It does say approx. on the website).

So here I am, day 35, left with no options except to post something on the boards for other members to see.

Leiascards · October 12, 2007 12:25AM

You're on Day 33. The day they recieved the cards does not count and take away Labor and Columbus Days you have 33. It also does not guarantee a 30 day turnaround. It say approximately 30 days.

cravetopps · October 12, 2007 12:41AM

I read these (submission horror story) threads all the time and I can't understand how a few days here or there are going to change your life. Honestly, I never even notice how many days between submission and posting. Either I don't have time or I really don't care. As long as my cards get back to me within a reasonable amount of time, I'm fine. Now, on the other hand, if I pay for a service that has a specific turnaround time tied to it, that would be a different story. I can certainly understand the feeling of excitment and anticipation you have, but when the turnaround time is designated "approx.", I would hardly call that "PSA nonsense".

carew4me · October 12, 2007 1:04AM

There are children starving in the world!

EchoCanyon · October 12, 2007 1:17AM

It is nonsense on several levels.

Nonsense that 2 different customer service reps would give me 2 different answers as to the time it takes.
Nonsense that grading tickets does not have the same guarantee that cards have. (This is not a monthy special).
Nonsense to use approx. ( Is 36 approx 30? Is 40 approx. 30?)

(And since the customer service rep told me yesterday was day 34, today makes 35.)

jmbkb4 · October 12, 2007 1:56AM

<< You're on Day 33. The day they recieved the cards does not count and take away Labor and Columbus Days you have 33. It also does not guarantee a 30 day turnaround. It say approximately 30 days. >>

If PSA (obviously) does not have the ability to make good on their claims, it is dishonest and pathetic to make such "approximations" in order to lure people to submit.

clydecoolidge · October 12, 2007 2:33AM

If it does say "approx. 30 days" I don't really see this being that bad. I waited 3 months for the June card special, and while that was a little frusterating (since they charged my cc right away), it's the nature of the beast when people hoard for specials. Now I realize that yours isn't a special, but if they don't have gauranteed turnaround times, what can you really do but be patient?

cravetopps · October 12, 2007 2:56AM

<<<If PSA (obviously) does not have the ability to make good on their claims, it is dishonest and pathetic to make such "approximations" in order to lure people to submit.>>>

you gotta be kidding me. It is hardly dishonest and pathetic. How does PSA know how many cards will be submitted in any given timeframe? You would need to know this in order to give an exact turnaround time, right? They say "approximate". I don't think anyone is being lured into submitting cards to PSA. But, if you feel you're being lured, don't submit to PSA. Send them to someone else. That's the best way to demonstrate your unhappiness.

jmbkb4 · October 12, 2007 4:12AM

<< <<<If PSA (obviously) does not have the ability to make good on their claims, it is dishonest and pathetic to make such "approximations" in order to lure people to submit.>>>

you gotta be kidding me. It is hardly dishonest and pathetic. How does PSA know how many cards will be submitted in any given timeframe? You would need to know this in order to give an exact turnaround time, right? They say "approximate". I don't think anyone is being lured into submitting cards to PSA. But, if you feel you're being lured, don't submit to PSA. Send them to someone else. That's the best way to demonstrate your unhappiness. >>

I have been. Just submitted/sold several from BGS.

BTW, if you think that they don't know they're going to be grossly behind (>>>>45 days) when they offer $5/card specials, you have been successfully brainwashed. Some Kool-Aid???

ebayaddict · October 12, 2007 4:33AM

Why do some people here feel like they have to take up for PSA.....it makes me sick. If the man has a problem with their "guidelines" he should be able to express those ideas w/o all the condesending replies. Frankly, PSA could do some things better.

carew4me · October 12, 2007 4:36AM

Here is a response from Joe O:

cravetopps · October 12, 2007 4:58AM

<<>>>45 days) when they offer $5/card specials, you have been successfully brainwashed. Some Kool-Aid??? >>>

jmbkb4, that's great news. It will keep the PSA pops lower and we'll all benefit. And, BTW, this thread topic is about somone who is on day 33 of an approximately 30 day turnaround. That is hardly "grossly behind". But, I agree with ebayaddict, PSA can do things better. I just think this particular complaint would be a very tiny blip on my radar screen. But, if he wants to have a stroke over it, that's great.

RonBurgundy · October 12, 2007 5:15AM

"I read these (submission horror story) threads all the time and I can't understand how a few days here or there are going to change your life. Honestly, I never even notice how many days between submission and posting. Either I don't have time or I really don't care. As long as my cards get back to me within a reasonable amount of time, I'm fine. Now, on the other hand, if I pay for a service that has a specific turnaround time tied to it, that would be a different story. I can certainly understand the feeling of excitment and anticipation you have, but when the turnaround time is designated "approx.", I would hardly call that "PSA nonsense". "

That's not the point. The point is, PSA is creating an expectation whether they guarantee a turnaround in 30 days or not. Even if it is only "approximate", that expectation is still created with the customer. The multiple complaints that have arisen seem to imply that not only is the expectation not being met, it's not even close.

I generally don't care as much as others about this issue, but to suggest that customers are in the wrong after seeing post after post after post like this is akin to hiding your head in the sand.

Ron

cravetopps · October 12, 2007 5:27AM

<<<That's not the point. The point is, PSA is creating an expectation whether they guarantee a turnaround in 30 days or not. Even if it is only "approximate", that expectation is still created with the customer. The multiple complaints that have arisen seem to imply that not only is the expectation not being met, it's not even close. >>>

Ron, well said. I agree with your point about the expectation. Better to set lower expectations and overachieve. I don't know if "it's not even close", however. I don't think you can jump to that conclusion.

mbothner · October 12, 2007 5:44AM

<< As long as my cards get back to me within a reasonable amount of time, I'm fine. >>

I am on business day 62 for the June Special. Is it beyond reasonable yet?

stown · October 12, 2007 6:04AM

<< That's not the point. The point is, PSA is creating an expectation whether they guarantee a turnaround in 30 days or not. Even if it is only "approximate", that expectation is still created with the customer. The multiple complaints that have arisen seem to imply that not only is the expectation not being met, it's not even close. >>

Ron,

I understand where you are coming from but PSA clearly has several services with guaranteed turn a round times. Just have to pay a little more....

Also, I don't believe anyone who reads these boards really expect specials within their 45- business day approximation. After seeing thread after thread after thread of complaints, shouldn't they know better? Seriously.. I cannot recall the last time the first page didn't have a complaint thread. I'm not saying it's right or wrong, just is what it is.

There are plenty of options available:

1) Use PSA's guarantee time-frame and pay accordingly

2) To spend as little money as possible, expect a 2 to 3 month wait.

3) Worst case, use a competitor's service.

For whatever reason (be for personal or business use), a majority go with options 1 and/or 2.

TNTonPMS · October 12, 2007 11:46AM

Seems a little petty to me . . . .

I would consider nonsense someone losing my stuff or something along those lines .

They're backed up , if they could get the cards done sooner I'm sure they would .

Obviously, no matter what anyone says, a majority would still rather have their cards/tickets in a PSA holder .

RonBurgundy · October 12, 2007 12:44PM

stown - good points.

Ron

Blackie · October 12, 2007 1:04PM

PSA is top for now. Supply and Demand, its America. Too many choices.............its not healthy, but we got them and some Da#n good men and fellow veteren friends have fought for it. Orlando needs to hire more graders.......period and he knows that.

mtcards · October 12, 2007 1:47PM

When I get extra orders in my business, I either work longer hours or higher a few more employees. I dont tell someone it will take approximately xxx days and then when they come to pick up their item, I tell them, "Oh, I was extra busy last week filling other customers orders who ordered after you"

If PSA has a problem getting out the majority of their approx 30 day orders in 30 days, they should change it to read approx. 40 days or whatever. I think that is the point that people are making is that very few if any subs are coming out in the approximated time. Me, I wouldnt really care how long it took, but I would expect them to at least be somewhat accurate in their turnaround times

mccardguy1 · October 12, 2007 3:47PM

<< Here is a response from Joe O:

>>

Geez I cant stop laughing at this post..... my freaking eyes are watering!!!

elsnorto · October 12, 2007 3:57PM

<< There are children starving in the world! >>

Awww, mom, but I don't LIKE brusselsprouts!

Snorto~

More PSA nonsense

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