Worst customer service ever
zef204
Posts: 4,742 ✭✭
PSA,
Please tell your employees that when a CUSTOMER(me) calls in, that maybe they should be nice while speaking on the phone. They act like they are doing us a favor by simply talking to us. I just got off the phone with one guy who could not have been more rude. Many people spend 1000's of dollars on your services, the least you could do is have customer service reps that actually are there to service the customers and not make the customers feel they are inconveniencing the reps simply by calling.
The rep literally tried to make me feel like I was 10 years old. Shame on you.
With patience dwindling,
Jordan
edited to add: I have never publicly complained about PSA, but I am growing very tired of being treated like more of a pest than a paying customer.
Please tell your employees that when a CUSTOMER(me) calls in, that maybe they should be nice while speaking on the phone. They act like they are doing us a favor by simply talking to us. I just got off the phone with one guy who could not have been more rude. Many people spend 1000's of dollars on your services, the least you could do is have customer service reps that actually are there to service the customers and not make the customers feel they are inconveniencing the reps simply by calling.
The rep literally tried to make me feel like I was 10 years old. Shame on you.
With patience dwindling,
Jordan
edited to add: I have never publicly complained about PSA, but I am growing very tired of being treated like more of a pest than a paying customer.
0
Comments
Like any other business the bigger they get the less they care about the customers who put them where they are. It becomes more about pleasing the Share Holders.
Peace
45% complete.
Loves me some shiny!
In short, it's worth pursuing if it really chaps you!
<< <i>PSA,
Please tell your employees that when a CUSTOMER(me) calls in, that maybe they should be nice while speaking on the phone. They act like they are doing us a favor by simply talking to us. I just got off the phone with one guy who could not have been more rude. Many people spend 1000's of dollars on your services, the least you could do is have customer service reps that actually are there to service the customers and not make the customers feel they are inconveniencing the reps simply by calling.
The rep literally tried to make me feel like I was 10 years old. Shame on you.
With patience dwindling,
Jordan
edited to add: I have never publicly complained about PSA, but I am growing very tired of being treated like more of a pest than a paying customer. >>
If that is the case I hope you asked to speak to the supervisor.
Carol
Always Buying & Collecting 1957 Topps Baseball 1914 cj,s 1978 bb and any Hof bb
apparently you have never called Microsoft.
Seeking primarily PSA graded pre-war "type" cards
My PSA Registry Sets
34 Goudey, 75 Topps Mini, Hall of Fame Complete Set, 1985 Topps Tiffany, Hall of Fame Players Complete Set
Funny you should mention this Zef. I just e-mailed Joe a day ago.
From: repoman2000@comcast.net [mailto:repoman2000@comcast.net]
Sent: Wednesday, October 03, 2007 10:09 PM
To: Joe Orlando
Subject: PSA Board
Hi Joe,
Well i think the time has finally come for you to address several issues on the PSA Board.
1) Customer Service
-------------------------
It's about the worst i have seen at any company that i personally have ever dealt with.
2) Current thread running on the board "98 days and still waiting". It has now gone from 2 months to 3 months on average for most people (who post) to receive their cards from your company. What irritates people is when a guy post a couple of days ago, his football special grades are in. There is no excuse for this.
Joe's response----"Call me".
If i wanted to call you Joe, i would have. Just fix the
SGC has contact information on their website for the top brass.....from the exectutives to the head grader and down to the customer service level. I've contacted all of these people via email or phone and have always got prompt calls back, or emails within 24 hours. Maybe PSA doesn't care.....they make alot of money still...but, I would imagine in a 5 year time period they could easily see a significant drop in revunue if things continue. Hey PSA, if your running specials for 5 days for this or 7 days for that.....and people send their cards to you along with their money....then how about leaving up to the special....have the cards graded in the 5 days or 7 days or 90 days or whatever it is. If thats not possible....then don't list such service levels to begin with......and when you are late on grading a submission....if your not willing to send customers vouchers...at least a courtesy email of some kind apologizing for the delay would be nice......
If you collectors that collect modern cards every decide enough is enough and start sending things the way of SGC....a loud message will finally be heard....
Lee