why doesn't PSA show their submission status like this?
packCollector
Posts: 2,786 ✭✭✭
I recently submitted a coin to ANACS, this is the way they show you the coin is being graded. Instead of the universal "in the process" that you get from CU customer service , it actually lists wehen the coin is due and what stage it is in as well as what each stage means and what is going on. I thought this was a very customer oriented way of handling things and can only make customers happyier than the blanket "in the process"
The item that I bolded has been updated every step of the way from received , stored , to initial, to the current final.
Order # - 332519 Processing - Final Graded Customer # - 68579
Open Date
9/10/2007 10:21:09 AM
Due Date
9/17/2007 10:21:09 AM
Item Date Mint Denom Shipped Date Carrier Tracking
4018825 1955 1C
Opened - Your order having been received has been checked for errors and given its unique identifier.
Initial/Final/QC Graded -During these stages, your order is going through the grading process. After the order has reached the Final Grading step, the coin(s) are assembled and then go through the Quality Control Grading review.
Stored - The coin's specific information has been entered into the system identified by unique coin number.
Shipped - Your order has been shipped. Please refer to the tracking number to track your order.
The item that I bolded has been updated every step of the way from received , stored , to initial, to the current final.
Order # - 332519 Processing - Final Graded Customer # - 68579
Open Date
9/10/2007 10:21:09 AM
Due Date
9/17/2007 10:21:09 AM
Item Date Mint Denom Shipped Date Carrier Tracking
4018825 1955 1C
Opened - Your order having been received has been checked for errors and given its unique identifier.
Initial/Final/QC Graded -During these stages, your order is going through the grading process. After the order has reached the Final Grading step, the coin(s) are assembled and then go through the Quality Control Grading review.
Stored - The coin's specific information has been entered into the system identified by unique coin number.
Shipped - Your order has been shipped. Please refer to the tracking number to track your order.
0
Comments
Paul
<< <i>Looks good to me! PSA needs to do something to become more "customer friendly"! I see lots of complaints on these boards that seem to be the same... customer service is poor, turn around times extremely slow, and many psa members are not sending things into psa to be graded because they are SICK of the Hassle. Hopefully psa gets its act together and makes its customers their #1 priority!
Paul >>
They need to do something differently. I only have a few registry sets, but I only look for raw cards for 1 of those sets. Building a set over 500 cards needs to be done with bulk subs or using the specials (there is no point using the $13 or $15 service for cards that would resell for $6) and now I'm waiting in my 3rd month for grades on cards I could've purchased at cards shows or Feebay... and if I don't get the grade I'm hoping for, I still need to buy the card.
I had a 2nd submission ready to send in for the June special, but a family issue prevented me from getting it done. From those 65 cards, I'm now down to less than 50 to submit because I bought existing PSA graded cards. During this wait PSA lost the fees on nearly 20 cards that will never be submitted (instead they go into my raw set)
It's almost to the point where I don't know if I'm going to submit the commons from my raw cards. The cards from the set a plentiful on Feebay and I've purchased quite a few recently for less than $5 special fee + shipping ( I picked up 2 cards a couple of nights ago in PSA 7 for less than $10 delivered and both cards were to be part of my next submission... key word is WERE!)
Okay, I'm off my soap-box.
<< Looks good to me! PSA needs to do something to become more "customer friendly"! I see lots of complaints on these boards that seem to be the same... customer service is poor, turn around times extremely slow, and many psa members are not sending things into psa to be graded because they are SICK of the Hassle. Hopefully psa gets its act together and makes its customers their #1 priority!
Paul >>
Somebody at PSA needs to hire this guy^.
<< <i>PSA will never change because they don't have to. They will always have their mega-submitters like DSL and 4SC. They will always have business no matter how many of us little guys stop submitting. Save me the excuse of no guarantee, graders specializing in certain eras, etc. There is just no excuse. I am currently on business day 49 and I'm furiuous when a submission logged after mine is done before mine. There is no real logical reason that it should happen. But it does and they don't tell us why. Because they don't have to. >>
piss poor business model. absolutely shameful. there will be a pay-day for them, someday.
In the back of my mind I envision a room with a bunch of submission boxes, and each morning they send a runner in there to check dates, and those that need to be done by that day get pulled out to be worked on.
<< <i>In my opinion, if they could tell you what stage of the grading process your card was in, whenever you requested it, they WOULD tell you that, so I can only assume that there is no real tracking of a shipment between the order logging stage and the completion stage. >>
Unfortunately this is notthe case , customer service used to tell you that the card was in "grading" "verification 1" , "verification2" , etc but they stoed doing it some time ago and they wentto the canned "in the process". Probably in an effort to stop people from calling customer service to get updates
<< <i>Unfortunately this is notthe case , customer service used to tell you that the card was in "grading" "verification 1" , "verification2" , etc but they stoed doing it some time ago and they wentto the canned "in the process". Probably in an effort to stop people from calling customer service to get updates >>
If customer service knows what stage it's in, and they're most likely getting that info from their computer, why in the heck can't a web interface be made so that customers can just look it up themelves?
Oh, yeah, PSA doesn't have to--they're the leader. My bad.