New eBay Feedback - improved??
Bosox1976
Posts: 8,567 ✭✭✭✭✭
Just in.....
Dear Bosox1976
As you know, eBay's Feedback system is a big part of what makes eBay fun and rewarding for buyers and sellers. We're writing to let you know about some exciting new features coming during the week of April 30--features designed to make Feedback more valuable for buyers and a stronger showcase for your great service record.
Detailed Seller Ratings help you stand out.
In addition to the current positive, negative, or neutral comment, buyers will now be able to rank, on a scale of 1-5, four key aspects of a transaction: accuracy of item description, communication, shipping time, and shipping and handling charges.
After a seller receives 10 of these rankings, the average scores will appear as a series of stars under a new section on the Feedback Profile page titled "Detailed Seller Ratings."
This new feature will provide more transparency to boost shopper confidence--and help your good reputation stand out at a glance.
Also, the item title and price will appear next to each Feedback comment. This will add helpful information for shoppers and encouragement to those in the market for what you sell.
Please take a minute to review all the new Feedback features coming soon.
And be sure to check out these helpful tips for building and maintaining your solid Feedback record.
Sincerely,
eBay Trust & Safety Team
Dear Bosox1976
As you know, eBay's Feedback system is a big part of what makes eBay fun and rewarding for buyers and sellers. We're writing to let you know about some exciting new features coming during the week of April 30--features designed to make Feedback more valuable for buyers and a stronger showcase for your great service record.
Detailed Seller Ratings help you stand out.
In addition to the current positive, negative, or neutral comment, buyers will now be able to rank, on a scale of 1-5, four key aspects of a transaction: accuracy of item description, communication, shipping time, and shipping and handling charges.
After a seller receives 10 of these rankings, the average scores will appear as a series of stars under a new section on the Feedback Profile page titled "Detailed Seller Ratings."
This new feature will provide more transparency to boost shopper confidence--and help your good reputation stand out at a glance.
Also, the item title and price will appear next to each Feedback comment. This will add helpful information for shoppers and encouragement to those in the market for what you sell.
Please take a minute to review all the new Feedback features coming soon.
And be sure to check out these helpful tips for building and maintaining your solid Feedback record.
Sincerely,
eBay Trust & Safety Team
Mike
Bosox1976
Bosox1976
0
Comments
- that have flooded EBAY in the past year - to bash
good sellers.
Ive already grown accustomed to the
" Great Ebayer !!!!!! AAAAAA++++++++" tripe regurgitated over and over. So what difference, will skimming over pencil whipping a 5 star system accomplish except for crappy ebayers to have another avenue to hurt you
joe
For my money, this is one of the most simple and obvious improvements to ebay. It is about 5 years overdue. I haven't read the details, but hopefully for the objective aspects (i.e. shipping time, shipping charges, and perhaps even communication) have a clearly specified rating system (such as shipping times < 4 days = 5 points, shipping times < 1 week = 4 points, etc).
I'm amazed that anyone would be against this. The issues caused by unethical sellers greatly outweigh the occasional idiotic buyer (while I acknowledge that they do exist).
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
idiotic buyer (while I acknowledge that they do exist). "
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I wish that was true, BUT it is not.
If we were to say there are about 2-million sellers and
220-million buyers, we can easily decide that there would
have to be MORE bad buyers than there are bad sellers.
There are TONS of NPB claims filed by sellers against
non-paying bad-buyers. There are far fewer SNAD/INR
claims filed against sellers by buyers.
There are some terrible sellers, and some terrible buyers.
Many more terrible-buyers.
Ebay doesn't need a better feedback system. The central problem with the one they have now-- and with all feedback systems of this sort-- is that the punishment you get for leaving a neg (i.e., a retaliatory neg) far outweighs the benefits. Where's the % in leaving a neg? Unless you're just P.O'd, or vindictive, there's no point in it. You get no reward for doing it, but you do get punished for it, which leaves us with a system where terrible sellers can actually have a feedback rating of 98% or better.
If they are serious about improving the Ebay experience then they can start by offering some kind of incentive to report rip-off auctions (maybe a raffle or something for the top 100 Ebayers that report legitimately shady auctions every month) and by disallowing anyone who has a SELLING FEEDBACK of less than 25 from selling anything with a start price over $250. After they've done that they can waive the listing fees for anything that sells, but double the fees for anything that doesn't, in an attempt to get rid of the 300,000 auctions that go every week for 1989 Donruss Wade Boggs cards in EX+ condition.
Bosox1976
<< <i>I agree with storm. Just more ammunition for the morons to screw with sellers. If ebay were truly concerned about its members, it would get rid of scammers like overtimecards who have been ripping off buyers for years now with homemade packs. But no, that would just cut into the bottom line (listing & FVFs). What a crock! >>
I completely agree also. The current feedback system is not perfect, but there was no need to complicate it - and as storm said, provide another bullet in the gun for the screwball buyer.
If we were to say there are about 2-million sellers and
220-million buyers, we can easily decide that there would
have to be MORE bad buyers than there are bad sellers.
There are TONS of NPB claims filed by sellers against
non-paying bad-buyers. There are far fewer SNAD/INR
claims filed against sellers by buyers.
There are some terrible sellers, and some terrible buyers.
Many more terrible-buyers.
Storm,
I have no facts to support my claims, just my perceptions and experience. If somehow we magically knew the number of "bad" ebay transactions, and we also knew the person who was at fault in these "bad" transactions, I would be very surprised if the buyer was at fault more than 50% of the time. From my personal ebay experience, I have never had a bad experience with a buyer (probably about 75-100 transactions) and have had probably 5-6 bad experiences with sellers (out of maybe 700 transactions). Also, again my perception, it seems like the gripes against sellers outnumber the complaints against buyers on these boards.
I guess my other point is that, as Boo mentions below, sellers can rip off buyers for thousands of dollars, while the worst a buyer can do to a seller is cost the seller some ebay fees (PayPal chargebacks notwithstanding, but I'm not real familiar how big of an issue that is).
-Tom (detroitfan2)
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It is a HUGE issue in many categories.
Buyers can steal thousands-of-dollars from honest
sellers. PayPal and the credit-card companies will
help them do it.
Buyers and sellers come from the same populations.
Far fewer sellers, far more buyers. The math says
there have to be MANY more crooks in the buyer
group.
EBAY's refusal to police their venue has led to the
now full-blown war between sellers/buyers. If the
bad ones had been culled - instead of encouraged
to increase in number - good buyers and good
sellers would not have become divided against
each other via suspicion and distrust.
Huge numbers of buyers now assume that every
seller is out to scam them. This attitude is very
bothersome to good sellers, who are now faced
with record numbers of scamster buyers.
Division will only heighten, until EBAY dumps the
bad actors in both groups. That is low on EBAY's
agenda.
<< <i>It's just another way to avoid tackling the real issues which hurt Ebay, in particular the fact that you can actually flat-out rip a guy off for $2000 (or more) and nothing will ever happen to you. I'm still amazed that this can happen in this day in age. If you did that to someone face to face you'd be in front of a court on grand theft charges, yet on Ebay it's all 'part of the game'.
Ebay doesn't need a better feedback system. The central problem with the one they have now-- and with all feedback systems of this sort-- is that the punishment you get for leaving a neg (i.e., a retaliatory neg) far outweighs the benefits. Where's the % in leaving a neg? Unless you're just P.O'd, or vindictive, there's no point in it. You get no reward for doing it, but you do get punished for it, which leaves us with a system where terrible sellers can actually have a feedback rating of 98% or better.
If they are serious about improving the Ebay experience then they can start by offering some kind of incentive to report rip-off auctions (maybe a raffle or something for the top 100 Ebayers that report legitimately shady auctions every month) and by disallowing anyone who has a SELLING FEEDBACK of less than 25 from selling anything with a start price over $250. After they've done that they can waive the listing fees for anything that sells, but double the fees for anything that doesn't, in an attempt to get rid of the 300,000 auctions that go every week for 1989 Donruss Wade Boggs cards in EX+ condition. >>
Excellent post. U hit the nail on the head, as usual.
Feedback System Changes
Buyers will soon be able to leave Detailed Seller Ratings (DSRs) on four aspects of a transaction: accuracy of Item Description, Communication, Shipping Time, and Shipping and Handling charges. In addition to the current overall positive, negative, or neutral rating and comment, DSRs will appear on the Feedback Profile page after 10 or more buyers have left them.
The item title and price will also be visible on the Feedback Profile page for 90 days after Feedback has been left, so buyers can more easily determine the item associated with the Feedback.
These exciting changes add a new dimension to eBay's reputation system, increasing transparency, improving a buyer's ability to accurately rate a transaction, and enabling our best sellers to stand out.
Excellent!
<< <i>The item title and price will also be visible on the Feedback Profile page for 90 days after Feedback has been left, so buyers can more easily determine the item associated with the Feedback.
Excellent! >>
Actually having just absorbed it - it's not that excellent...it's only for 90 days? Why not just make it permanent??? Scammers could still buildup positive feedback with low priced junk, wait around 90 days for the low priced crap to become invisible, then come in for the kill with high priced scam items.
F*ing ebay still doesn't get it!
<< <i>
These exciting changes add a new dimension to eBay's reputation system, increasing transparency, improving a buyer's ability to accurately rate a transaction, and enabling our best sellers to stand out. >>
If ebay wanted to increase transparency they would do away with hidding bidders id's for items ending or bid over $200. As it is now, it's just more of an opportunity for sellers to shill up their auctions.
I'm mostly a seller and I think this was a huge mistake of ebay to hide the bidding id's.
In the past, lot's of buyers would turn in the crooks to ebay of shill bidding, now they can't because they don't know who they are. Some transparency ebay has created.
Website
Congratulations eBay on "fixing" something that wasn't broken.
Some pros and cond here and I'll throw out my opinion on each:
Accuracy of description: Too many card sellers are severely inflating the raw grade. Buyers will now be able to gauge this behavior and it is about time. This should actually be benficial for sellers of quality product as buyers would consider paying a premium (as they already do with certain sellers). Sellers will now have a tougher time trying to pass off EXMT cards as NRMT/MT cards. I realize grading is subjective but when a large number of buyers report the same problem then they are either all wrong or the seller is really inflating grades.
Communication: Good for sellers that respond to questions in a reasonable amount of time. Some buyers might leave lower rating for sellers who don't hold their hand (i.e. alerting them the payment was received and package was sent) though most will be happy to get the invoice and item qucikly. Slow shippers who don't answer or are slow to answer e-mails will get docked.
Shipping time: Generally postive. Get the items out quickly and they will usually be received quickly. The PO will have the rare problem where a package is late where the seller isn't really at fault but good communication above from both the buyer and seller should minimize a rush to judgement. This rating will expose sellers who are habitually slow. This isn't all bad for the slow seller as it does limit expecations of the buyer.
Shipping charges: I'm mixed on this. Obviously the buyer should know what the shipping charge is before bidding and if the buyer is happy with paying it then I don't know why one would leave a lower rating for a well packaged item. It is the well packaged part where sellers should get drilled here. Have you ever paid $3 or more shipping and have your card arrive in a plain white #10 envelope with a 39 cent stamp? This tends to tick me off and sellers should be called out on it.
Nutshell: This is better for good honest sellers than many of you make it out to be. In fact I don't know why so many are worried. Are you one of those folks stretching the raw condition, never reply to e-mails, ship for $4 a week after getting the payment in a plain white envelope? If you are one of those sellers then I would be very worried. If you are one of the good guys then you may very well see even better days ahead. I've probably conducted 10,000 transactions on eBay split between buying and selling and just don't come across the "screwy" buyer very often.
<< <i>"This is better for good honest sellers than many of you make it out to be. In fact I don't know why so many are worried. Are you one of those folks stretching the raw condition, never reply to e-mails, ship for $4 a week after getting the payment in a plain white envelope? If you are one of those sellers then I would be very worried. If you are one of the good guys then you may very well see even better days ahead." >>
Absolutely agree, for all the reasons you laid out. This will help people get a "behind-the-green-curtain" look at how sellers run their "business". For the guys who do it well, they will be recognized for their good efforts and it will lead to greater sales. For the guys who do it poorly, they will be exposed and their sales will drop.
Nice move, ebay! (Did I just say that?)
- John Wooden
I just saw the email and haven't finished reading yet, but is there a new DBR (Detailed Buyer Rating)? How about rating the buyer for quick payment, not trying to negotiate terms after the sale, being a PITA, threating neg feedback via email, being an impatient SOB... Although as someone else pointed out, if they did do that, you'd never get feedback from the big dogs anymore. Like 4SC is going to sit around assess 4 or 5 ratings for each buyer. I'm just happy I get my positive from them at all.
My eBay Store
BigCrumbs! I made over $250 last year!
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That is absolutely correct.
Or, you could just hold the stuff and wait a few
years until things improve.
EBAY-sales and its general-environment are going
to get much worse b4 they get better.
<< <i>"In addition to the current positive, negative, or neutral comment, buyers will now be able to rank, on a scale of 1-5, four key aspects of a transaction: accuracy of item description, communication, shipping time, and shipping and handling charges."
Some pros and cond here and I'll throw out my opinion on each:
Accuracy of description: Too many card sellers are severely inflating the raw grade. Buyers will now be able to gauge this behavior and it is about time. This should actually be benficial for sellers of quality product as buyers would consider paying a premium (as they already do with certain sellers). Sellers will now have a tougher time trying to pass off EXMT cards as NRMT/MT cards. I realize grading is subjective but when a large number of buyers report the same problem then they are either all wrong or the seller is really inflating grades.
Communication: Good for sellers that respond to questions in a reasonable amount of time. Some buyers might leave lower rating for sellers who don't hold their hand (i.e. alerting them the payment was received and package was sent) though most will be happy to get the invoice and item qucikly. Slow shippers who don't answer or are slow to answer e-mails will get docked.
Shipping time: Generally postive. Get the items out quickly and they will usually be received quickly. The PO will have the rare problem where a package is late where the seller isn't really at fault but good communication above from both the buyer and seller should minimize a rush to judgement. This rating will expose sellers who are habitually slow. This isn't all bad for the slow seller as it does limit expecations of the buyer.
Shipping charges: I'm mixed on this. Obviously the buyer should know what the shipping charge is before bidding and if the buyer is happy with paying it then I don't know why one would leave a lower rating for a well packaged item. It is the well packaged part where sellers should get drilled here. Have you ever paid $3 or more shipping and have your card arrive in a plain white #10 envelope with a 39 cent stamp? This tends to tick me off and sellers should be called out on it.
Nutshell: This is better for good honest sellers than many of you make it out to be. In fact I don't know why so many are worried. Are you one of those folks stretching the raw condition, never reply to e-mails, ship for $4 a week after getting the payment in a plain white envelope? If you are one of those sellers then I would be very worried. If you are one of the good guys then you may very well see even better days ahead. I've probably conducted 10,000 transactions on eBay split between buying and selling and just don't come across the "screwy" buyer very often. >>
These are some great points. One thing I would add is that these ratings should be weighted according to how many feedback a buyer has already accrued. Thus, getting a 'one star' or 'no star' rating from a buyer with a feedback rating of 4 (i.e., another low feeback lowlife) should be worth significantly less than getting one from a buyer with a feedback of 500.
ratings - even when accompanied by a positive - ...."
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Buyers - including the dirtbags - will be able to leave their "ratings"
in secret. Sellers will NEVER know who rated them or what ratings
were left.
in secret. Sellers will NEVER know who rated them or what ratings
were left.
Well, that changes things. One bright side for sellers is that if most sellers end up with mediocre feedback, then a few bad ratings from scumbags won't make them stand out. The real question is how many happy buyers will still leave feedback, especially the ones who buy a ton of crap.
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Yup.
It has kicked-in on all of my IDs.
"Private Listings," are still shown as "private," though;
no item details. That is good for the folks who buy
stuff for resale.
Almost all of my BINs are always private. All of my
auctions, though, are public.
In general though, I think people worry too much about feedback...like it's turned into this game of battleship, I'm going to make an opening move, then it's countered, then I attack again.
Does anyone think the complexity of ebay outweighs the convenience of it? I can buy stuff at the mall and not have to worry about feeback, and what if somebody said this, and refunds.
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If most of us did not already know how to play,
it probably would not be worth our time to try
and learn now.
That does not bode well for very much expansion.
The mall is a MUCH better place to shop.
When we break a product that has a massive number of SPs, they will list 100s of auctions, individually. Charge $1.25 for shipping in a bubble envelope with a Max. of $3. You can't do a DC on these auctions. It's not the $.60, but you would have to have someone at the Post Office, all day, everyday. You'd be surprised how many people say they did't get their card. No DC, and they think you deserve to be robbed.