Leland's Customer Service Really Sux!!!

gemint · June 4, 2004 12:42PM

Called a few days ago requesting a list with the detailed content of one of the lots I had bid on. The baseball card guru (Leland?) calls me back and tells me I'll receive it first thing Friday when he gets back in town. Friday evening comes, I get home and no email. I call again and they tell me the baseball card guru is tied up on another line and will call me back. An hour goes by and no call. I call back and they tell me I'm high bidder on the lot. I tell them that's not the lot I'm inquiring about. They then pass me over to the baseball card guru who immediately asks if I can hold. I make the mistake of saying "ok'. Ten minutes goes by and the customer service rep picks up and tells me I'm high bidder on the lot. I again tell them that's not the lot I'm calling about and again ask to speak to the card guru. She puts me on hold and I get cutoff. Thirty minutes have gone by and all I get is a busy signal. Maybe they shut off the phones?????

How can a company like this stay in business? Remember that next time you consider consigning to them. Thanks to their "stellar" customer service, I have decided not to bid again on that lot. Their out at least $180 (maybe more depending on what the unknown remaining cards in the lot were). Worse yet, the consignor is out even more.

Sorry to rant but I like to let people know when a major auction house gives crummy service.

Griffins · June 4, 2004 1:23PM

I had a problem with them too, and probably won't bid in their auctions again. There have been more than a few threads on this on the Net 54 and Full Count boards- it would seem that their card guru doesn't really know his stuff.
You might be better off in the long run.

gemint · June 4, 2004 3:26PM

After buying a vending box from them, I'm sticking to the graded stuff if I do bid with them.

bxb · June 4, 2004 10:22PM

I had a problem with them, too. I tried to register for the auction the day beforehand, and just ran into a lot of red tape and ultimately could not place any bids. I found this to be very unprofessional, and I'm sure their consignors would be interested to know that several thousand dollars in bids were not placed as a result.

Kid4hof03 · June 4, 2004 11:50PM

I stopped bidding with them a couple years ago when I was sent an invoice for some items I won, but shockingly, also some items I never even bid on. I called them and they told me to "just pay for the items I actually won." So, how did this happen on my "bidder account"? No explanation to that.

To make it even better, I paid for my items and then when my package came, the highest priced item wasn't included. I called and they weren't sure what happened, but "would look into it." Finally a couple weeks and phone calls later I got the last item, and bid for the last time.

gemint · June 5, 2004 12:40AM

Well I ended up winning two lots. The one lot was the one they failed to provide a list of cards for. I had placed a lowball bid assuming there were no low pop 8's and ended up winning the lot. I ended up getting a pretty good deal.

Griffins · June 5, 2004 12:44AM

John-
Declare it a good deal when you have the cards in hand. Last auction I won 2 uncut sets of '70 Supers. They turned out to be '71's (you know, its a big hassle to look at the back of the sheet to figure out the year when writing up the catalog). I"m still waiting for a call back from them on it.

gemint · June 5, 2004 2:39AM

<< <i>John-
Declare it a good deal when you have the cards in hand. Last auction I won 2 uncut sets of '70 Supers. They turned out to be '71's (you know, its a big hassle to look at the back of the sheet to figure out the year when writing up the catalog). I"m still waiting for a call back from them on it. >>

You're kidding?!

They ought to hire my mom to handle their sportscard auctions. She would at least get the year right. Since my lots are all professionally graded, I know the year is right and likely the grades are right. But I'll still be nervous until I have the items in my hands. Even though I got a good deal, I'm still dropping a lot of coin.

Good luck getting it straightened out.

Leland's Customer Service Really Sux!!!

Comments