PSA = Particularly Slow Authentication???
Ilikecolor
Posts: 193 ✭✭✭
Just spoke with a rep at PSA. Even the hold time for the call exceed the 46 minute wait time. (Took 58 minute).
Anyway, I have 3 cards that are in the assembly phase, they are a few weeks past the original estimate date. The rep told me that the assembly phase is the longest phase. I’m hoping this isn’t true because the initial phase of sitting in a stack before even being looked at took 9 weeks.
The rep told me to call back if I haven’t received my order on July 3rd. Seems they have a way to expedite late orders but not until they’re over 5-6 weeks late?? 🤷♂️
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There's no such thing as "late" at PSA.
Your first submission?
From PSA’s website. They’re apologizing for being late… 🤔
Oh, I’m DELAYED….
So...........your first submission?
They just announced they are investing heavily in more Magic 8-balls and expect grading to accelerate by September.
Ahhh, I see what you’re saying. Par for the course??
A few years ago I sent in 2 orders at the same time, a bulk order of 50+ cards and a small order of 4-5 cards I "needed" graded quickly to put in my Registry Set. I paid for a higher service level in order to get those 4-5 cards back sooner.
The larger order that was supposed to take much longer got done quickly and the smaller order took a lot longer. I couldn't believe they would charge me extra to get just a few cards done faster than a much larger order that was at the lowest service level, and then FAIL to do so!
There's absolutely no rhyme or reason on how PSA does things. Send them in and forget about it or you'll drive yourself crazy!
Things seem to be much slower now. In PSA's defense ALL turnaround times are estimates only. I still don't see how they can charge extra for a faster turnaround and then not get those cards done first.
Does the Magic 8 ball only grade up to an "8". That would explain a lot.
Also, September of THIS YEAR?
They told me they would give me vouchers, if I called back, if they were some number of days past their estimate. I didn't bother calling back because the wait was really long. Any time I'm waiting 45 minutes, or something, to talk to a companies customer service, I'm way more angry when they actually pick up the phone than I was when I started the call. the call ends up being a bad experience for both me and the rep picking up the phone.
Hold times of 45 minutes do a very good job of communicating a company's dedication to customer service...
I get shorter hold times when I call Spectrum and we all know how beloved cable companies are in the US.
These companies are pretty much using 20 year old girls as human shields.
It's kinda similar to drug lord mentality.
lol!!
HOF SIGNED FOOTBALL RCS
What three cards did you submit?
Llamas and alpacas are camels. They aren't like camels, or related. They are camels. When was anyone going to tell me this?! How long had Bill Nye been holding out on us?
Ive never waited more than 5 min for Verizon and they are prob more evil than spectrum
It's the singer not the song - Peter Townshend (1972)
Not even a minute do I buy the whole buh buh buh I'm a man-child japery - Me (2025)
Ha. Exactly my point.
There's never been a more important and evil industry created than the cable companies.
Well I finally made it to QA. Been there for a week. No notice of an upcharge - just waiting…. Again….