DOES PSA ACTUALLY HAVE LIVE CUSTOMER SERVICE AND NOT SOME AI ROBOT NAMED DESTANIE?
HOMETOWNSPORTS
Posts: 164 ✭✭✭
Do they have a normal customer service phone number any more? Pretty scary for the future if not...
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I'm curious to this, as well. I've attempted to send several emails through their "HELP" page, and gotten no response other than the automated acknowledgement that they've received my email, and I should expect it to be "5 to 10 business days" before they are able to address my problem. My first email was sent over 3 months ago, and the issue is still unresolved.
I just contacted PSA the other day and got an email response in a few hours of the same day.
I had a follow-up question and they responded 4 days later.
The issue was about my order, so maybe those take precedence?
The Customer Service Rep couldn't answer my technical follow-up question stating, "The Customer Care team is not in direct contact with the Assembly team and can only make determinations based on what notes are given on the order."
I found this to be very odd. Has the company operation gotten so big, that departments can't communicate with each other?
It was suggested I contact the Research Center. I haven't yet, so I don't know how long their response will take in this case.
Yeah i contacted them via email but got a GENERIC response from what appears to be an AI robot Destanie which didn't adress my question/concern...Now is there ANY WAY to CONTACT them via PHONE and get a REAL person?
Customer Care Representative Patsy was the person I was in contact with. She's a real person.
Well apparently I need to contact Paulina Cooley about a Set Registry issue, and I'm not getting anywhere through the generic HELP menu. I have an unresolved issue that was instigated by this employee, but they won't respond to my follow-ups, and I don't see any available contact phone number on the mobile site.
Yeah phone support should be CRUCIAL and VITAL to a companies long term success especially in an age where AI and standard generic responses are used to try and solve everything. the fact is most people want a live person now more than ever because of the "dumb" AI responses..
The crazy thing is that PSA employee Paulina Cooley reached out to me first, and then has apparently ghosted me. They have made it nearly impossible to follow-up to resolve an issue that is entirely of their creation.
I would think things would run much smoother having a card knowledgeable person talking to you. just having a $15 an hour "person" answering the phone and giving zero direction is a waste of time for the consumer and a wasted cost for PSA.
If and that’s a BIG if you get a person on the line, they really can’t do anything or give you any answer other than what you see in your orders. I don’t even waste my time anymore
Never had much patience for people not keeping their word or not receiving what has been paid for.
Well, I don't know about that. The GenZ generation would much rather NOT talk to a person, and would rather ask ChatGPT for all their answers. They don't use their phones for talking. LOL
Now that the bulk of PSA business is modern and Pokeman, I can't imagine the flood of general questions to support asking things like, "Why did my pack pulled card get a PSA8?" Legit questions get lost in the mix.
I still feel it depends on what dept the question is directed to. Twice I got a response the same day.
One was about my order, as I already said, and the other was missing Loupe credits when I became a Club member.
The rep actually called me on that one, and it got quickly resolved.
Like right now, the PSA app is not working for me. It's not showing any of my orders or cards in my vault or anything.
I know contacting them on an issue like this would not likely be looked at quickly, or get the typical Ai responses of uninstall/re-install etc., so I haven't bothered.
I just talked to a real person with PSA on the phone last week. I didn't get the answer I hoped for, but she was friendly and helpful, and she did answer all my questions.
Basically, I was hoping my current card submissions could be returned to me via UPS, instead of FedEx. Evidently, due to their FedEx contract, everything must go out FedEx, unless it's to a PO Box; those go out USPS.
Steve
Ron! How dare you assume that I am an AI Robot and call my response GENERIC? I provide that same answer to every single inquiry I get so don't think that you deserve a specshul replie! At PSA all customers are treated the same except our big money customers who are always given preferential and priority treatment. Also....how could you not believe that Destanie is my real human name? Destainie is actually my last name...My first name is I. Put those 2 names together and you'll realize that I am definitely not a robot! Sincerely, I .......
Please rate my response to your question between -0 and 5 with -0 being ** Satisfied Completely 100%** 
and 5 being 
100% Completely Satisfied 
Helen Waite is the new director of customer service. If any problems please call Helen Waite for
HAHA kool imagination
DO you have her phone number?
That is a funny coincidence. Her last name being Waite, which many collectors are doing now beyond expected return time.
No disrespect intended to Ms.Waite. Wish her the best of luck in her new capacity.
( You need to go to Helen Waite )
If they hire Helen Hunt , they could tell you to go to Helen Hunt for your cards
So what is the customer service phone number? The only contact information that I can find is through the generic HELP page with the generic drop down choices that supposedly filter your "question" to the correct person.
As I've stated, I was contacted by PSA employee Paulina Cooley and asked to respond, but given no other option for a direct response other than to use the "reply" button on my email. I have never heard back and have been trying to follow up for 3 months, both through that email and the "HELP" page.
Meanwhile, PSA has created an issue that shouldn't exist for me, with no way to easily resolve it, apparently.
Never mind. I should have known that Google is my friend. I'll be calling them tomorrow.
Probably the angle they were looking for. Unfortunately.
One of the things that would perhaps facilitate good communication, and I'm just spitballing here, is that when PSA constructs an an email requesting a specific response to a specific problem originating from a specific person, maybe it would be a good idea not to send the email from a "NOREPLY@" address. 🤷♂️