Crossover problem
ChaseTheCup
Posts: 19
Sold a graded card a few months ago on ebay and the buyer just messaged me that they attempted a crossover and the card came back ungraded due to evidence of trimming. Buyer is asking for a full refund at this point. What is the standard protcol for a situation like this?
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Comments
Are you a power seller that gets eBay fee discounts?
Did the buyer crack it out?
You sold a card sealed in a holder by a professional grading company, and they received it. You are not obligated to do anything more if it didn't crossover. If they cracked it out, they can't return it in the same condition as it was received, so at that point I would suggest declining the request. If it is still in the original holder, you can accept the return if you like, but you don't have to unless your listing that established the contract expresses otherwise (i.e., refund policy referenced by other posts on this thread).
Also, you have made no guarantees about how the card would grade by other companies, if at all. And, the opinion that the card is trimmed is not an objective fact, but merely the opinion of a third party interjecting itself into the process. If the buyer felt like it was trimmed, they should not have bought it or should have returned it uncracked within the 14 day window.
Seems open-and-shut. Unfortunately, even in the most clear instances, sellers are still vulnerable to unreasonable negative feedback based on the buyer's "opinion" about the transaction, so I wouldn't fault you for refunding and choosing the financial hit over the lingering damage to your feedback.
<< <i>Card is still in original holder, but way past 14 days obviously. >>
Doesn't matter. He received the card listed in the auction in the grade specified. If you buy an SGC 96, crack and sub to PSA and it comes back an 8, do you ask for a refund 2 months later? Never. If it's still in it's original holder, he still has the card in the same grade he purchased.
This is known as “bad luck.”
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<< <i>Card is still in original holder, but way past 14 days obviously. >>
Doesn't matter. He received the card listed in the auction in the grade specified. If you buy an SGC 96, crack and sub to PSA and it comes back an 8, do you ask for a refund 2 months later? Never. If it's still in it's original holder, he still has the card in the same grade he purchased. >>
It certainly does not qualify for a SNAD claim. The buyer getting the refund would be based only on the seller's decision to want to grant it. Buyer's remorse is not one of the check boxes for filing a return claim with ebay last I looked. Typically, within 14 days, the rule is no questions asked, but after that, there should be a provable reason to force it if the seller is not interested in refunding.
Some options include:
- Issue a refund in hopes of repeat buyer
- Consider contacting underbidder if next lowest price is still OK
- Deny refund and block buyer from future purchases
There are plenty of other aspects that would weigh into the decision, such as amount of purchase price, net profit, that amount relative to the seller's income bracket or desire to sell vs. keep the item, etc. What it all comes down to is, you can issue a refund if it suits the situation, but you don't have to if you have reasons for not.
<< <i>Does PSA issue an opinion of trimmed when in the holder on a cross over? >>
It has happened to me.
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<< <i>Card is still in original holder, but way past 14 days obviously. >>
Doesn't matter. He received the card listed in the auction in the grade specified. If you buy an SGC 96, crack and sub to PSA and it comes back an 8, do you ask for a refund 2 months later? Never. If it's still in it's original holder, he still has the card in the same grade he purchased. >>
14 day return policy plus I state no returns on professionally graded cards. Was just curious on other opinions as a whole on the subject.
<< <i>Oh. I would refund. It is past the 14 days - but it's just good customer service to do so. You're still within your rights to decline, of course. >>
+1
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<< <i>Card is still in original holder, but way past 14 days obviously. >>
Doesn't matter. He received the card listed in the auction in the grade specified. If you buy an SGC 96, crack and sub to PSA and it comes back an 8, do you ask for a refund 2 months later? Never. If it's still in it's original holder, he still has the card in the same grade he purchased. >>
14 day return policy plus I state no returns on professionally graded cards. Was just curious on other opinions as a whole on the subject. >>
This would be an easy win for the buyer who can say they were under the impression, based on the listing, that there is a return policy.
Regardless, I believe the buyer has 180 days to receive a refund via Paypal. If they bought the card less than 180 days ago then this is really a matter of how far they wish to take it. In the end, they will win.
James
<< <i>Refund for sure, not worth the hassle. Block the buyer from future purchases. >>
+1. I get a few guys who complain about raw modern for inane reasons - "I thought this was the /25 version, not the /99", even though it is clearly stated and pictured. They're angling for a partial refund with the implicit threat of negative feedback. I partially refund, then block them. There are so many "easy" buyers out there to deal with that it is not worth my time or stress to sell to those who are trying to game the system, even if I would make an extra buck from them.