Screwed by USPS?

yankeeno7 · March 14, 2014 12:58AM

I normally dont read many of the ebay threads but Im sure this has probably been asked before...

Case opened against me. Item sold Feb 26. Mailed the next day with tracking. Tracking shows it made it to the destination CITY but it does not show as delivered to the buyer. I assume I will be on the hook for a refund?

grote15 · March 14, 2014 1:01AM

Yes, unfortunately if the tracking number doesn't show as delivered you will be. If you insured it, though, you should receive a refund from USPS. Priority mail also now automatically includes $50 insurance, if you used that method.

digdug · March 14, 2014 1:06AM

Sorry to hijack
I have a priority box stuck in Des Moines since Feb 19th.

Never had this happened. Printed shipping through paypal.

How do you go about getting insurance claim?

Thanks

yankeeno7 · March 14, 2014 1:07AM

It was a single card, first class. I knew priority is insured automatically up to 50.00. Well, thankfully its only a 10.00 item LOL

yankeeno7 · March 14, 2014 1:08AM

Digdug,
I think you can fill out a form right on usps.com. I did it before about 3-4 years ago. Took a while to get a refund because it was a pretty pricey item but I did get it.

grote15 · March 14, 2014 1:10AM

<< <i>Sorry to hijack
I have a priority box stuck in Des Moines since Feb 19th.

Never had this happened. Printed shipping through paypal.

How do you go about getting insurance claim?

Thanks >>

If you go directly to the usps site, there is a claims process for on line shipping including ebay packages. I believe you can upload all info up to the site.

digdug · March 14, 2014 1:14AM

Ok thanks. going to do it now. Good luck with yours

ClockworkAngel · March 14, 2014 1:26AM

USPS SUCKS! My apologies to anyone that works for the USPS. You don't suck of course, but in general THEY do. I now ship as much as possible through UPS and request the same from sellers.

USPS shows their true garbage once they lose a package. They lost a $250 order that never got to my buyer. The lack of follow through and customer service was almost comical. No one cared and no one wanted to deal with it. They made me feel like a pain in their arse because I was creating more work for them. As a result, no one called me back and the order was lost.

digdug · March 14, 2014 1:27AM

It says mine is not eligible to file online when I submit.
Have to call and get a form to fill out then mail in.

mtcards · March 14, 2014 2:07AM

The USPS is kind of like ebay in that there really isnt much competition out there. For larger packages and more valuable items, UPS is the way, but for small single item/bubble mailers, there is no other way and whats worse is they KNOW it. Thats why they have been gouging the bubble mailer costs for the past 5 years, going up almost 300%. Buying insurance is a ridiculous thing in the first place.....do you pay insurance at a restaurant to insure that they cook your steak right? USPS is being paid to do a job, when they do it wrong, it should be THEIR responsibility to replace the item and the shipping costs. Yes, I know that if they did this it would cost more since they would lose more money than they do now, but thats the point isnt it? They know they cant efficiently do the job correctly that much of the time, so they HAVE to charge YOU for the insurance

grote15 · March 14, 2014 2:11AM

<< <i>The USPS is kind of like ebay in that there really isnt much competition out there. For larger packages and more valuable items, UPS is the way, but for small single item/bubble mailers, there is no other way and whats worse is they KNOW it. Thats why they have been gouging the bubble mailer costs for the past 5 years, going up almost 300%. Buying insurance is a ridiculous thing in the first place.....do you pay insurance at a restaurant to insure that they cook your steak right? USPS is being paid to do a job, when they do it wrong, it should be THEIR responsibility to replace the item and the shipping costs. Yes, I know that if they did this it would cost more since they would lose more money than they do now, but thats the point isnt it? They know they cant efficiently do the job correctly that much of the time, so they HAVE to charge YOU for the insurance >>

UPS is much worse than USPS paying out for insurance claims.

lawnmowerman · March 14, 2014 2:50AM

Look on the bright side Barry. At least you're being screwed by somebody.

bobbyw8469 · March 14, 2014 2:55AM

<< <i>USPS SUCKS! My apologies to anyone that works for the USPS. You don't suck of course, but in general THEY do. I now ship as much as possible through UPS and request the same from sellers.

USPS shows their true garbage once they lose a package. They lost a $250 order that never got to my buyer. The lack of follow through and customer service was almost comical. No one cared and no one wanted to deal with it. They made me feel like a pain in their arse because I was creating more work for them. As a result, no one called me back and the order was lost. >>

Currently dealing with that myself. The first package in over 10 years. I guess that is a pretty good track record. However, it sucks for me to think that a USPS employee stole one of my packages that was destined for a collector.

downtown · March 14, 2014 4:02AM

In last month have had three packages misplaced/lost by USPS. One I sent to. New Mexico address, took a month to deliver. I'm in Illinois, and one of locations scanned was Philadelphia.

Another I sent to California address, still in limbo somewhere in Illinois for three weeks.

The last is a package I'm waiting for from Boston. Two weeks no updates to tracking since accepted for delivery.

Haven't had any problems before in over 10 years on eBay.

Doug

yankeeno7 · March 14, 2014 4:10AM

<< <i>Look on the bright side Barry. At least you're being screwed by somebody. >>

Doh! hahahaha

CollectorAtWork · March 14, 2014 4:38AM

I had this happen recently for a card valued over $250 that was sold through ebay. I shipped the card in a small flat rate priority mail box with Signature confirmation via ebay shipping. The buyer opens a case via paypal for unauthorized transaction. The package is delivered to the buyer. (I win the Paypal case once it shows package delivered.) However, when I request proof of delivery for the package since it had signature confirmation, I receive an email from USPS saying that there is no signature on file for the package even though it had Signature Confirmation. Not sure if I would have lost the case if Paypal or ebay requested the Proof of Delivery w/ the signature.

JMDVM · March 14, 2014 1:04PM

Shipped a package to Wisconsin Dec16. Gets to Chicago where it sits. On day 30, I filed a postal insurance claim. Got reimbursed. About 2 weeks later the buyer said the cards arrived. And you wonder why the USPS is in the red.....

Dakillo · March 15, 2014 10:43AM

I feel very fortunate that I have a FedEx account with rather favorable rates. Anything in the $50 range and up goes overnight. Customer is always happy that card arrives quick, and I feel secure knowing that my shipments are not marinating in some USPS cesspool.

PSARich · March 15, 2014 11:29AM

You may want to check with the claims person at your main post office. That person is able to follow the tracking number through their internal system even though the tracking website doesn't indicate delivery. He/she can verify whether it was delivered or not. I recently had the USPS make a mistake on four packages I put in drop boxes. That same evening the USPS tracking website indicated, mistakenly, they were all delivered....which of course got a couple of customers emailing me a little upset. I called and talked to the claims manager who stated they were scanned in incorrectly. However, he was able to track the packages internally. It appears that once the website posted "delivered" it cannot add any new information but the claims department can follow the package's tracking information internally.

I have had many packages arrive when the tracking website indicated they were 1000 miles away a day or two before and then just skipped to "delivered". Skipped was the usually "processed through....", "arrived at post office", "out for delivery", etc. This indicates to me that packages are not always scanned for the tracking number along the way. I have also had packages with the front torn or damaged where the tracking bar code is located preventing it from registering tracking information. Fortunately for me, in the many thousands of packages sent and received, I have had only one card arrive damaged and have had no cards never arrive at their destination. So I feel as a whole USPS does a pretty good job.

Do check with the USPS claims department as they can verify for sure if the package did or did not arrive at its delivery destination.

natetrook · March 15, 2014 11:47AM

I had one get lost in Spokane, buyer opened up a complaint, and I had to refund $100. Never made it to actual delivery.

Package gets delivered 3 months later. Must have been lost in a truck or something. Case was closed by that time.
I had no recourse. Buyer doesn't "remember" receiving a package. He kept the card. :-(

Screwed by USPS?

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