Customer wants a refund..not sure why?? ...please advise on what to do next!
1966CUDA
Posts: 2,007 ✭✭✭✭
I recently sold the below card in an Ebay auction. This card comes in three versions: #43A "no button on pants", #43B "partial button on pants", and #43C "full button on pants". My auction clearly stated in the title that this was the "full button on pants" version. There was also a scan showing which version of the card I was selling. Customer states they want a refund because I advertised the card wrong and this is the "common variation" of the card. Please review this auction below and let me know what you guys think. thanks-Claude
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AUCTION
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Minnie Minoso Master and Basic
1967 Topps PSA 8+
1960's Topps run Mega Set
"For me, playing baseball has been like a war and I was defending the uniform I wore, Every time I put on the uniform I respected it like the American flag. I wore it like I was representing every Latin country."--Minnie Minoso
Minnie Minoso Master and Basic
1967 Topps PSA 8+
1960's Topps run Mega Set
"For me, playing baseball has been like a war and I was defending the uniform I wore, Every time I put on the uniform I respected it like the American flag. I wore it like I was representing every Latin country."--Minnie Minoso
The customer thought he was getting the rarer version of the card. I don't know which of the three is more rare, although one can argue that the buyer should have known that or found out about it before bidding.
By reading your auction, it educated me about the variations of the card, but I also got the impression the version for sale was indeed the rare one because you stated it was an error. Almost all error cards are going to be more rare than the corrected version. You could have improved your description by stating that although this is an error version, it is not rarer than the mainstream issues (something to that effect). That would have prevented any misunderstandings. By stating that this card is not the rare version, you are in effect lowering your selling potential, but raising your integrity and honesty.
When I see a seller disclose details about an item they are selling that in effect lowers its appeal, I may not buy the item, but I would keep the seller on my favorites list because one day when he does sell something I want, then I know I am dealing with the right person.
Here is an example to drive my point home (hopefully)
One can advertise this: 1984 Donruss Don Mattingly error Rookie card
A buyer would get the impression that this card is more rarer than perhaps the card without the error. This can potentially mislead someone even though the seller is not doing anything technically wrong. The fact is that the 1984 card only exists in one version: an error that has never been corrected. So, while it is an error card, one must also state that there is no corrected version and this is the only 1984 Donruss version that exists.
BST: Tennessebanker, Downtown1974, LarkinCollector, nendee
Generally, I would reserve blocking buyers if they are truely out of the realm of reality. His case can be argued both ways, but I do see his point.
BST: Tennessebanker, Downtown1974, LarkinCollector, nendee
Even though it would be less stressful to just refund the buyer, I would not do it on principle alone (I don't see a listing error). This is a great example of why as a seller I will never leave ebay feedback for a buyer until after I receive it first. However, Idiots like David T. on the beckett message board will never grasp this principle until they get held feedback hostage from a buyer.
Rich
DeutscherGeist,
Excellent reply!!!
Not knowing nothing about this item, I would think by your listing, it's the rarest of the three.
Then again, as a bidder I should had asked questions before bidding.
I would refund, minus shipping fees.
GOOD Luck
Go tell him to piss into the wind. What a joke to hassle a seller over the equivalent of 2 gallons of gas or a Double combo at Wendy's.
<< <i>Not knowing nothing about this item, I would think by your listing, it's the rarest of the three >>
Actually the partially airbrushed one is the most valuable of the three. The seller here made it clear what he had along with a nice scan. I'm sick and tired of bending over backwards and giving refunds for the uninformed. I would stick to my guns and take a negative if I had to. I will not be held hostage over some stupid feedback.
<< <i>
<< <i>Not knowing nothing about this item, I would think by your listing, it's the rarest of the three >>
Actually the partially airbrushed one is the most valuable of the three. The seller here made it clear what he had along with a nice scan. I'm sick and tired of bending over backwards and giving refunds for the uninformed. I would stick to my guns and take a negative if I had to. I will not be held hostage over some stupid feedback. >>
Minnie Minoso Master and Basic
1967 Topps PSA 8+
1960's Topps run Mega Set
"For me, playing baseball has been like a war and I was defending the uniform I wore, Every time I put on the uniform I respected it like the American flag. I wore it like I was representing every Latin country."--Minnie Minoso
(((((( This card comes in three versions: #43A "no button on pants", #43B "partial button on pants", and #43C "full button on pants". )))))
I agree with you, but if he would had stated the above, like he did here. I don't think we would be talking about this issue now.
You got some really good advice from everyone - and of course everyone has "their" POV.
So, because life is short and either way it's only a few bucks - what would be best for "you?"
For me? If I sold on ebay - I have learned after 7 yrs. of being in the private sector to "bend" but don't break.
So, if returning the $ will make you break? Don't and take any consequence that comes with it.
I just returned over a thousand dollars to someone because to do what the person wanted would make "me" break. I will never need the money that bad.
Good luck
mike
First, I disagree with the buyer stating the seller advertised it wrong.
I just think that if he would had listed it as he did here he wouldn't be dealing with this buyer.
Claude,
Why didn't you state?
This card comes in three versions: #43A "no button on pants", #43B "partial button on pants", and #43C "full button on pants" in your listing.
I believe Stone193 has given you some excellent advise here.
GOOD Luck
<< <i>It would be less stressfl and you wouldn't risk less than desirable feedback but how long do you allow a buyer to walk all over you? Ebays feedback system is so flawed. >>
I basically let them walk all over me whenever they want. What do I care? If the buyer's an idiot I calmy honor his request and then block him from ever bidding on my auctions. When you're selling on Ebay you have to ask youself 'what is my objective?' As a rule my objective is not to 'make a point', or stand up for some kind of murky principle. Instead, my objective is to make my Ebay dealings as hassle free as possible-- and the 'hassle free' solution here is to offer the guy a refund on a $6 card, block him from bidding on your stuff, and just move on. Your other alternative is to volley nasty emails back and forth for a few weeks, have your feedback rating tarnished, and keep the six dollars. Is six bucks worth it? To me, no-- it isn't.
Now if this were a $300 card or something like that, and I knew that if I offered a refund I'd only be able to sell it for around $50 the next time around I'd probably tell the guy to go pound sand. Because while 6$ isn't worth the trouble, $250 certainly is. But on these nickle and dime transactions? I'd just a soon make things as easy on myself as possible.
Minnie Minoso Master and Basic
1967 Topps PSA 8+
1960's Topps run Mega Set
"For me, playing baseball has been like a war and I was defending the uniform I wore, Every time I put on the uniform I respected it like the American flag. I wore it like I was representing every Latin country."--Minnie Minoso
<< <i>So basically the only people making any type of money or not losing money is ebay and paypal. >>
Sounds like most of my transactions!
It's a judgment call, so it's diferent for everyone. But for me I'd just as soon take it on the chin for $2 or so then get a neg on my feedback rating.
Thanks for all the responses...I just wanted to see how others felt. -Claude
(I might even get it graded by PSA and resell it that way!)
<< <i>Plus the seller is stuck with fees, paypal fees if that was payment type, ebay fees, etc. So basically the only people making any type of money or not losing money is ebay and paypal. >>
Jeff
This is a fact and you're correct that many times one will probably spend more time than it's worth.
But, in general, one is running a business when they sell on ebay and there's "overhead" connected.
The only way to avoid all the overhead is not to sell - it's just that simple.
Anyone here who runs any kind of business will tell you - they wish they could run something as cheaply as just selling stuff on ebay.
mike
Boo
If the amount in question is 250.00 you then don't mind goung back and forth with nasty emails?
Now if this were a $300 card or something like that, and I knew that if I offered a refund I'd only be able to sell it for around $50 the next time
Not sure I understand why a 300.00 dollar card would only sell for 50.00 the next time around.
Or did you mean someone mistook a 50.00 card and paid 300.00?
As for the situation at hand I'd just refund the guy his 6.50.
Steve
......... then refund his money
1955 Bowman Raw complete with 90% Ex-NR or better
Now seeking 1949 Eureka Sportstamps...NM condition
Working on '78 Autographed set now 99.9% complete -
Working on '89 Topps autoed set now complete
<< <i>Tell him to use a scissor and cut the damn button off the pants........or half the damn button......if that is what he desires!!........................................... >>
In the seller's terms, he states, "sorry, no returns on 3rd party graded cards." To many, this implies that there ARE returns on ungraded cards.
So.....the buyer (while obviously an idiot) may have a leg to stand on.
OP, if you give the guy a refund and get the card back, I'll buy it from you.
Having said that, the buyer is no newbie and as has been previously discussed , it is his responsibility to check value vs purchase price...not yours.
I vote NO REFUND!! As a seller, I have 100% positives so I might be intimidated about getting that first blemish ,
BTW...I see there was also a $6 bid by ...waldowally ( 317) . Obviously some-one else like the card at the selling price +/-
Correct me if I am wrong, only the final value fee is refunded, not the listing fees and doesn't paypal charge the seller a fee on all refunds.
I could be wrong.
...1991 TOPPS Desert Shield Baseball Card Collector
.....Since 1991 HOOAH!
S1991TOPPS@aol.com ">myemailaddress
I would get it graded and resale.
...1991 TOPPS Desert Shield Baseball Card Collector
.....Since 1991 HOOAH!
S1991TOPPS@aol.com ">myemailaddress
<< <i>......Tell him to use a scissor and cut the damn button off the pants........or half the damn button......if that is what he desires!!...........................................
......... then refund his money >>
<< <i>Now if this were a $300 card or something like that, and I knew that if I offered a refund I'd only be able to sell it for around $50 the next time around I'd probably tell the guy to go pound sand. Because while 6$ isn't worth the trouble, $250 certainly is.
Boo
If the amount in question is 250.00 you then don't mind goung back and forth with nasty emails?
Now if this were a $300 card or something like that, and I knew that if I offered a refund I'd only be able to sell it for around $50 the next time
Not sure I understand why a 300.00 dollar card would only sell for 50.00 the next time around.
Or did you mean someone mistook a 50.00 card and paid 300.00?
As for the situation at hand I'd just refund the guy his 6.50.
Steve >>
If I sold a 50$ card for 300$, and the reason a refund was requested didn't seem legitimate, then you're right-- I would not refund the purchase price, and I'd happily take a neg. There are some things that I'll put up with for 6$, and there's another group of things that I'll put up with for $250.
I don't know why someone would bid $300 on a $50 card either, but I just used this as a hypothetical example to try and illustrate my point.
<< <i>ebay selling fees are refunded if both parties agree to not complete the transaction. paypal fees are fefunded if you use the 'refund' option on paypal. seller should be able to relist the item and get credit for relisting fee when it sells again.
Correct me if I am wrong, only the final value fee is refunded, not the listing fees and doesn't paypal charge the seller a fee on all refunds.
I could be wrong. >>
if you use the refund option on paypal the fees are refunded too. with ebay you won't get the listing fees refunded but you should be able to relist the item and then get credit for the second listing fees if/when the item sells the second time around.
The buyer/seller population is comprised of the same demograhics as
the world; thus, I am often disgusted by eBayers' bad conduct, but never
surprised by it.
I would give the guy a full refund, tell him you are sorry he was not happy,
and then block him AFTER the fb war period expires. He might feel too humiliated
to leave a neg, if he saw this thread.
storm
As my policy is refund no questions asked, minus shipping, refund the guy and block him from future bidding as stated above. Just make sure you get the same card back.
<< <i> doesn't paypal charge the seller a fee on all refunds. >>
If you click the "refund payment" on the Paypal page that you can check the payment, you are NOT charged anything to refund payment. If you click on the "send money" tab and just sent the individual the $$$, then that person is charged the 3%........