Perhaps I am becoming downright paranoid, but . . .

Mac53

. . . this message has appeared in my email Inbox (not in my "messages" on the ebay website) and I am suspicious. The premise is correct, I did lodge a complaint with ebay about a purchase. Any thoughts on this?



*** BenchmarkPortal is an official partner of eBay and is conducting independent customer satisfaction surveys at the request of eBay. BenchmarkPortal will not request any of your personal or confidential information. ***

Dear eBay Community Member,

Our records indicate that you recently experienced a situation on eBay in which you either did not receive an item or the item you received was significantly not as described in the listing.

We would like to ask you a few questions about your experience in order to improve our process.

We will not ask you for any personal information during this survey. Your answers will be kept strictly confidential. The survey will take approximately 5 minutes to complete.

Thank you for providing your feedback and helping to improve the eBay experience.


http://ebay.benchmarkportal.com/ebay/survey.taf?survey_id=881&user_id=76630730-F893-4E58-B17B-39F60320E9C7

Please copy and paste the entire web address above into the address field of your browser.

NOTE: Please respond within five days so that you can provide timely feedback to me. AFTER 5 DAYS, THIS INVITATION WILL EXPIRE.

If you want to be excluded from future surveys and survey correspondence, please click below:

http://ebay.benchmarkportal.com/ebay/opt_out.taf?id=76630730-F893-4E58-B17B-39F60320E9C7

*** Protect your eBay Password and Your Personal Information ***

eBay treats your personal information with the utmost care, and our Privacy Policy is designed to protect you and your information. eBay will not request personal information (password, credit card numbers, pin numbers, passwords, or Social Security numbers) in an email or in most cases, our surveys. However, there are rare exceptions when eBay performs usability surveys that measure participants' actual use of eBay. In these exceptional cases, personal information is sometimes needed, and participants are told explicitly in advance what will be required. Additionally, participants are given contact information in order to validate that the survey is indeed from eBay. For more information on how to protect your eBay password and your account, click here
http://pages.ebay.com/help/account_protection.html?ssPageName=CMDV:AB0008

eBay truly respects the opinions of its Members. We are contacting you for customer support improvement purposes only. All information collected is confidential and the information you provide will be used strictly within eBay's Privacy Policy http://pages.ebay.com/help/community/png-priv.html

eBay has commissioned BenchmarkPortal to conduct this study among eBay members. To review BenchmarkPortal's privacy policy, please go to http://ebay.benchmarkportal.com/ebay/bmp_privacy.pdf

bjork73

The "Dear Ebay Community Member" doesn't sit well... generic salutations like that suggest phishing. Send it to spoof@ebay.com and see what they say.

orion9578

I've got that email before Mac, I just deleted it. Didn't effect my dispute and I still don't know if it even came from ebay.

jcross97

This e-mail and survey is legitimate. However, if it makes you uncomfortable then delete it.

Jeff

ctsoxfan

<< <i>The "Dear Ebay Community Member" doesn't sit well... generic salutations like that suggest phishing. Send it to spoof@ebay.com and see what they say. >>



That is the best way to find out - I always do that. But, this actually sounds legit. Send it to them (spoof@ebay.com), and they'll tell you.

deusyali

They will tell you whether or not it is a spoof in about 5 mins (the vast majority of them are). I think this one, however, is legit.

Stingray

I get an e-mail every so ofton stating that my account will be cancelled on E-bay if I do not responed within 48 hours of receipt of this e-mail stating that my Paypal account has been violated and is in question. I opened up a paypal account used it once and have never used it again.

Stingray

dtkk49a

Forward emails such as these to spam@ebay.com - They will get back to you and let you know if its real or not.

I believe the email you received was real.

flash2

same scam.ebay answer -we will address you by name in email.you signed up,they know your name.no dear member.this goes for paypal,etc. do not answer.ebay and paypal address by name and you can answer on thier sites . do not,ever, enter through a url sent to you.