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PCGS & Customer Service: Part 2 - Matt Does It Again

CasabrownCasabrown Posts: 2,160 ✭✭✭
in PCGS Set Registry Forum
For those of you who saw my earlier post, Matt came thru and I received my grades. While I did like all the results, I am thankful that I received them. Matt's the man!

Casabrown

Comments

  • DatentypeDatentype Posts: 1,677 ✭✭✭
    Matt should get the award for Customer Service MVP!
  • FanOfModernsFanOfModerns Posts: 127
    They are all A+ in my book.
    WORKING ON SEVERAL MODERN SETS. PCGS COINS ONLY FOR ME!
  • bushmaster8bushmaster8 Posts: 5,616 ✭
    All hail Matt! But what I don't understand is: If customer service is "an entry level position" at PCGS , then why hasn't he been promoted? He has been the backbone of CS for years!
    "Wars are really ugly! They're dirty
    and they're cold.
    I don't want nobody to shoot me in the foxhole."
    Mary






    Best Franklin Website
  • redcentsredcents Posts: 734 ✭
    Go Matt!
  • EastsideEastside Posts: 92
    Matt is the man, he has on several occasions over the phone, looked up this or that, and I trully believe he is very sincere with obtaining customer satisfaction on an individual basis. He is probabley the best Customer service person overall in any field I've ever dealt with. So Matt when it's brought up, just say a five figure bonus would be nice.


    Eastside

    Promote the Hobby
    Promote The Hobby and Make it a Positive Experience for all, Remember That this Hobby Can Be Fun & Profitable & Profit is Always FUN
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