TURNAROUND TIMES.........David Hall answers my question directly (good news)!

jbsteven

here is the thread from the Q&A forum



<< <i>I am aware that you guys need more qualified graders but when will they be hired and ready to grade? >>



David Halls answer



<< <i>We have added two new graders in the past 45 days...PCGS founder Gordon Wruble moved back to California from New Hampshire...and Mike Sargent came back to PCGS after 9 months at Heritage. I believe we can get the economy turn-around time down to where I'd like to see it, i.e. a maximum of 30 days...in about 60 days or so. >>



I would like to say to David:

Way to go and a ATTABOY!

Thank you for answering this question directly and thank you for addressing one of the main complaints at PCGS right now!

MadMonk

That's a good thing.

Cameo CC

I agree - PCGS is working to meet the demands. Keep up the good work PCGS.

Todd

K6AZ

Well, that may be fine two months from now, but it isn't helping those of us with submissions in now. I understand several people who handed in submissions at the FUN show still haven't got grades, and that was over two months ago. Until I see a consistent turnaround under 30 days like they used to have, everything I have under $300 is going to NGC. And if they are so short handed, how is it that modern submissions are still running at about 20 business days?

AbesNeighbor

Its great to hear that they are working on the problem. Its always tough for a company when they are recognized as the leader in any industry and they get "Swamped" with work.

If they don't try to do anything about it then there is a problem.

I believe that PCGS has tried to be very professional in their approach to this. Not many CEO's would even venture into a forum to discuss issues...They wouldn't take the risk.

If you know they are 60 days behind, submit your coins and relax..... If the time thing is a problem for you, then don't submit the coins.

Bear

I told you all last night, big changes were about to roll down the mountain.

No one seemed to really believe me. I hope you all are starting to feel bad

for doubting the little bear. Much more is yet to be, patience

my dear Forum Members, patience.

dorkkarl

uh, big changes, such as the whopping brand-new "full-torch" designation?

is this another instance of making a mountain out of a molehill then?

K S

Bear

All changes cant be mountains. Sometimes you get a few molehills in the mix.

gmarguli

And if they are so short handed, how is it that modern submissions are still running at about 20 business days?

Modern coins are graded by different graders. They modern tier is also regarded as a "regular service" tier, so those are graded in abnout the same time as a regular service submission.

K6AZ

Greg, I have been told that before, but haven't been pointed to a source where it is written.

Regardless, 60+ calender days turnaround is simply unacceptable, and PCGS isn't going to be seeing any more of my coins valued at under $300 until such time as I see they have a consistent turnaround of about 30 days or less.

For Bear, patience might be a virtue, but when part of your income is derived from picking out raw coins, getting them certified, and selling them, patience doesn't put food on the table.