Problems with Heritage
Twowood
Posts: 518 ✭
About 3-4 weeks ago I won a Heritage auction on eBay for a gold coin. I paid immediatly thru Paypal and received the coin. Everything was fine 'til I mistakenly sent them another Paypal payment completly forgetting my original payment.
I called the salesman twice and was assured both times that he refered the matter to his accounting department for payment. Along with the phone calls I sent him 3 emails.
Still no payment.
I've done business with Heritage before and have always been satisfied. Any comments? Twowood
You'll be happy to hear that I was contacted by a Heritage employee who read my sad story on this forum.He volunteered to help.He tracked down the problem in their acctg dep't and the check is on the way to me...Thanx ... Twowood
I called the salesman twice and was assured both times that he refered the matter to his accounting department for payment. Along with the phone calls I sent him 3 emails.
Still no payment.
I've done business with Heritage before and have always been satisfied. Any comments? Twowood
You'll be happy to hear that I was contacted by a Heritage employee who read my sad story on this forum.He volunteered to help.He tracked down the problem in their acctg dep't and the check is on the way to me...Thanx ... Twowood
0
Comments
I'd suggest calling and asking for the accounting department yourself, instead of going through the salesman. Have all of the information handy when you call.
The good news is, you can be confident you will get re-paid, even though it is taking too long.
Russ, NCNE
Russ, NCNE
That's a major understatement! As much as I like them they are a basket case when it comes to invoicing and crediting.
Also their website remains flakey at best, missing many coins when doing a search or not finding any. This has yet to be fixed.
Mine showed up a couple of hours after the auction but it was for darkside coins.
If it helps I know you'll get your payment back one day just don't do that again
Marc
I suggest you call Marty Korver in accounting at Heritage . She has always been very helpful to me.
They're probably a little busy right now.
I called yesterday, asked to pick up my lots when I was there on some other business and told them, if they couldn't get them for me when I was there, no big deal. They're coins, not kidneys.
People who mistakenly make payments twice (twowood - i didn't miss your comments - you seem reasonable and saw that you were just looking for info) or who on a good day generally buy $40 coins (or less....Russ) or should probably try to be
reasonably patient. That's how people end up having pleasant things to say about you. That's how you get a large crowd at your inevitable funeral.
Incidentally, I deal with many injured people, (claimants) every day, as some of you know. The people who have the lousiest claims are
usually the ones who are the loudest and the most obnoxious. That's why I turn down people who even come close to striking me as
boils in the making. It's also a reason why I block so many people from bidding in my auctioins. ("I wouldn't buy your coins anyways, you......" Save it.)
But whatever you do, don't lean back in your chair, scratch your chin or do any thinking or self-analysis.
I've heard it before...."I don't care that you're wife just went into labor, I want my coin."
One last thing -- if the shoe fits, wear it. If not, don't sweat it.
adrian
GSAGUY
P.S. Please unblock me from bidding on your auctions.
GSAGUY
Anaconda, that's a GEM!
BTW, I had my left one removed for the FUN auction but walked away empty handed. I bid too low. So my surgeon just popped it back in this morning in time for my 7am tee-time. Do you know how much you can get for a good non alcohol abused kidney? I'll take your MS62 Flowing Bust $ AND all the toned Morgans....and yes, I want change back!
I just wanted to let you know that I saw your post. I am not in the accounting department, but I can push this through if you still haven't heard anything. I would be happy to do it, so just e-mail me personally.
PS. This last weekend was, I believe, the busiest weekend in Heritage history. We are still working hard to recover and get a handle on everything. Thanks to everyone who participated.
Michael Weems
VP of eCommerce
www.HA.com
MichaelW@HA.com
had cashed the first check and I didn't realize the mistake. You would think heritage would have caught that.........umm what's this check for? I've heard it's good to put the auction number on the check.
Let us know how it turns out. And by the way, has anyone receive their invoices for coins bought from the FUN show......I'm still waiting.
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
My Jefferson Nickel Collection
"France said this week they need more evidence to convince them Saddam is a threat. Yeah, last time France asked for more evidence it came rollin thru Paris with a German Flag on it." -Dave Letterman
I always thought I would have to feed them or give them money to come.
I know Russ will come for a couple of my PR-70DC Kennedeys.
Camelot