Options
My final final thread on Heritage's new free search feature.
Realone
Posts: 18,519 ✭✭✭✭✭
I know I promised not to comment any more on it, I know I went a bit crazy and made some bad comments on it and apologized for it but I felt I had to put into words something I feel needs to be said and hasn't yet. SO with a clear head please allow me to gently rant.
Coin collecting is a hobby for me, a hobby only. I buy often and sale so rarely and do it only for my enjoyment. In addtion to buying coins I love to research them to, and for me that entails acquiring the pertinent old auction catalogs of days gone by and I have a library that is kick arse now. But that also means using the best search engine out there, a search engive that currently is the easiest and most enjoyable to use, and the only one that fits that bill right now is the free phenom search engine that heritage provides for anybody using their website. Now let me repeat, coins are a hobby for me, if it were difficult or unenjoyable then I would not be entrenched in it, I would choose to do something else with my time. I only want to continue to use heritag's old search engine the one where they left this option in place and extended its avaiability until April 1. I think it is perfect, I have been using it quickly and easily for as long as I have been collecting and want to continue that way. I have no problem if they add and change their new search engine but I want to continue to use the old, if they take away the old then I will be slowed /bogged down and what was once enjoyable searching will become more difficult and frustrating thus forcing me to not use it and not spend the time I do on their website. It will only eventually lead me away from dealing with them as much as I do now and the love affair will be over unfortunately.
There are times in my life that I have seen where a business does not heed their customer's wishes, where the business chooses a change in direction or a new prodcut that doesn't fulfill the needs of its customers and only fulfilles the needs of the company, this is one of those times IMHO. In an effort to try to stop a company from changing a good thing ( I consider that AI am doing them a favor by writing this and taking this stance) and in an effort to hopefully make them stop and listen to their customers so that I will be able to enjoy their old and current wonderful product I am going to boycott their website starting on April 1 2010. If I can't have their current old search engine phenom product at my dsiposal anymore then i will stop using their products altogether. I have spent a significant amount of money with them over the last two years, this will stop on April 1 2010. The result is that my hobby will change of course, I will be buying less coins and spending zero time on heritage's website. I am not happy about this decision but right now I am not happy about the changes Heritage is making with what I believe is a phenom search archive engine that I have been using and relying on since day one, and if it goes then i go. Sorry but this is the how I feel and sometimes difficult decisions need to be made when a company wants not to listen to their customer's wishes. If they don't want to make something easy for me then I turn away, afterall it is just a hobby and I can do other things with my time.
Sincerely,
Realone
Coin collecting is a hobby for me, a hobby only. I buy often and sale so rarely and do it only for my enjoyment. In addtion to buying coins I love to research them to, and for me that entails acquiring the pertinent old auction catalogs of days gone by and I have a library that is kick arse now. But that also means using the best search engine out there, a search engive that currently is the easiest and most enjoyable to use, and the only one that fits that bill right now is the free phenom search engine that heritage provides for anybody using their website. Now let me repeat, coins are a hobby for me, if it were difficult or unenjoyable then I would not be entrenched in it, I would choose to do something else with my time. I only want to continue to use heritag's old search engine the one where they left this option in place and extended its avaiability until April 1. I think it is perfect, I have been using it quickly and easily for as long as I have been collecting and want to continue that way. I have no problem if they add and change their new search engine but I want to continue to use the old, if they take away the old then I will be slowed /bogged down and what was once enjoyable searching will become more difficult and frustrating thus forcing me to not use it and not spend the time I do on their website. It will only eventually lead me away from dealing with them as much as I do now and the love affair will be over unfortunately.
There are times in my life that I have seen where a business does not heed their customer's wishes, where the business chooses a change in direction or a new prodcut that doesn't fulfill the needs of its customers and only fulfilles the needs of the company, this is one of those times IMHO. In an effort to try to stop a company from changing a good thing ( I consider that AI am doing them a favor by writing this and taking this stance) and in an effort to hopefully make them stop and listen to their customers so that I will be able to enjoy their old and current wonderful product I am going to boycott their website starting on April 1 2010. If I can't have their current old search engine phenom product at my dsiposal anymore then i will stop using their products altogether. I have spent a significant amount of money with them over the last two years, this will stop on April 1 2010. The result is that my hobby will change of course, I will be buying less coins and spending zero time on heritage's website. I am not happy about this decision but right now I am not happy about the changes Heritage is making with what I believe is a phenom search archive engine that I have been using and relying on since day one, and if it goes then i go. Sorry but this is the how I feel and sometimes difficult decisions need to be made when a company wants not to listen to their customer's wishes. If they don't want to make something easy for me then I turn away, afterall it is just a hobby and I can do other things with my time.
Sincerely,
Realone
0
Comments
Edited to add: You should change the thread title to "My final, final word on Heritage's new search feature, maybe."
I switched to the new search long ago. It's no big deal. I understand having a preference for one over the other, but I think you are being ridiculous, and, knowing you, doubt that you would lay off Heritage if the site was in Mandarin and you had to search through every other denomination first to get to the coins you seek. Get real, Realone!
I too perfer the old search, but we must be the small group. Big group wins. I would guess the younger more internet savy like the new one better.
I will continue on with Heritage but i will not visit the site as often. I would guess that i have spent around 35k over the last few years there, chump change to them. I may see the light one of these days, and wonder why it took me so long to adapt.
NGC registry V-Nickel proof #6!!!!
working on proof shield nickels # 8 with a bullet!!!!
RIP "BEAR"
<< <i>
<< <i>LOL
I too perfer the old search, but we must be the small group. Big group wins. I would guess the younger more internet savy like the new one better.
I will continue on with Heritage but i will not visit the site as often. I would guess that i have spent around 35k over the last few years there, chump change to them. I may see the light one of these days, and wonder why it took me so long to adapt. >>
thanks for your support. I agree btw it is a fee, and it is wonderful but one should remember it gets us coin enthuisiasts to buy and I believe the previous posters are not onlyf orgetting that but are caving into political correctness too. >>
And I believe that you just insulted the previous posters and that you are wrong on both counts. Political correctness? Give me a break.
<< <i>
<< <i>LOL
I too perfer the old search, but we must be the small group. Big group wins. I would guess the younger more internet savy like the new one better.
I will continue on with Heritage but i will not visit the site as often. I would guess that i have spent around 35k over the last few years there, chump change to them. I may see the light one of these days, and wonder why it took me so long to adapt. >>
thanks for your support. I agree btw it is a fee, and it is wonderful but one should remember it gets us coin enthuisiasts to buy and I believe the previous posters are not onlyf orgetting that but are caving into political correctness too. >>
Final word? Dude, you can't stop talking about it.
It has nothing to do with political correctness. About a year ago, they offered the new search engine, I tried it, it took some getting accustomed, and now I prefer it. If you spent one-quarter the time playing with it as you do complaining about it, you would have mastered it and have a couple extra hours each day to spare.
Did you swear off cars once they stopped making (for most models) the manual transmission?
<< <i>Everyone has the right to complain about the manner in which free stuff is supplied to them. >>
Free Trial
And it's all small stuff!
I'll add this to my collection of irony.
as a big fan of heritage as well, and someone who visits the archives multiple times a week, I really dont understand what we are missing in the new engine.
i thought I had the old engine on, but after logging in seconds ago, a little line reads "swith to old search feature"
aparently I am on the new version and I didnt know it.
I signed in, clicked auction archive, clicked on half dimes, then narrowed my search to "bust half dimes" and then narrowed my search yet again to ms65 specimens.
I can even do pcgs/ngc or any other type of search.
what is it that the old one has that the new doesnt?
<< <i>....what is it that the old one has that the new doesnt? >>
For me, at least, the old one was easier to use, more efficient, easier on the eyes and not as visually distracting.
<< <i>Everyone has the right to complain about the manner in which free stuff is supplied to them. >>
Quality material.
Russ, NCNE
Of course, all that talk goes out the window with Windows Vista!
Whatever, good luck in your quest but I expect that a single voice isn't really going to change anything and it doesn't appear that a whole lot of support is flying in your direction.
The name is LEE!
<< <i>
<< <i>Everyone has the right to complain about the manner in which free stuff is supplied to them. >>
Quality material.
Russ, NCNE >>
Oh, and how
I'm not crazy about it either but it's ok... it works, though not as easy for me as the old search feature. I don't think it will cause most of us to use it less however, the archive is still there and it is a valuable resource. To not use it Alan is to your detriment.
John
Is Heritage charging for use of their archives?
I love this line!
Liberty: Parent of Science & Industry
Camelot
March 25, 2010 8 AM PDST; timed to overshadow the "Big One"
It doesn't affect many of the venues on the Heritage site, but it does mess up my approach to an auction. I probably will go back and use the catalogs, rather get the headaches that come with the unsightly and confusing presentation.
<< <i>
<< <i>I'm with Realone on this one.
It doesn't affect many of the venues on the Heritage site, but it does mess up my approach to an auction. I probably will go back and use the catalogs, rather get the headaches that come with the unsightly and confusing presentation. >>
Finally a member besides Pennie that can stand up and state the truth of the matter!
Thanks! >>
Alan, if you've been paying attention, you already know that a number of us have spoken out strongly, here, as well as to Heritage privately, in favor of their retaining the old search function. It's just that you have been less polite about it and started an additional thread on the same subject. That doesn't mean that you have been any more "truthful" than the rest of us.
<< <i>Mark,
lets get something straight, this topic is obviously very important to me and not to you because i spend a great deal of time on the search site as compared to you. Therefore since I am the one who is being much more negatively affected than you and I admittedly am passionate about this stuff i am going to speak up more vehemently about it than yourself and not be as politically correct as yourself when it comes to my commentary. Tell me where I went wrong with this post. >>
In different posts, you have stated or implied that others who don't speak out in the same way that you do, are being politically correct and/or not as truthful as you. Instead of insulting them, you might consider the possibility/probability that they simply approach it differently.
This will allow for lower prices for me!!!
I recently purchased my first Mac computer in about 15 years. (Russ, I hope you are not reading this.
Finally, I think that if you are persistently unhappy about Heritage's (or any other firm's) service, contact them directly. A phone call or well-thought letter generally works best.
evidentally not the last word or even the last thread. you're bordering on obsessively pathetic with this and are stubbornly refusing to use the new one. Robert is right, drama is the only word that fits.
But, but, but... Sorry
Just to be clear, I am currently on heritage's old search archive site as I am writing this post. I also contacted a guy at heritage to check out a coin in the next auction . I am an avid heritage customer and fan but it isn't April 1 yet so I am just doing what I normally do everyday.
No, no, no...you must stop now!
I recently purchased my first Mac computer in about 15 years. (Russ, I hope you are not reading this. ) I have found it very strange and disorienting and have almost given up several times. I want it to work, though, and have been allocating extra time to learn the features and methodology. I think that the same approach would serve the disgruntled forum members well.
I'm using a Mac too. But the point is everybody should quit using Heritage! I NEED lower prices!!!
I have been using the new search since shortly after it was offered. Personally, I never looked back. It has done what I wanted very well.
<< <i>Everyone has the right to complain about the manner in which free stuff is supplied to them. >>
Well, it is a good way to help improve free stuff, and given that we are talking about free stuff supplied by a giant corporation, I'm sure they are using the free stuff to get our money in other ways, and so making the free stuff less easy to use would in fact be a net negative to them.
(Also, no offense to anyone, but this thread has shown again the utter meaninglessness that the phrase "politically correct" now is.)
Ed. S.
(EJS)
Starting a comment with "no offense" is indeed politically correct.
<< <i>
<< <i>My final final word on Heritage's new free search feature.
evidentally not the last word or even the last thread. you're bordering on obsessively pathetic with this and are stubbornly refusing to use the new one. Robert is right, drama is the only word that fits. >>
Why do i always feel like I am an older man walking into keet's shop just waiting to get mugged? >>
Just make sure YOU check the dates before you sell junk silver, applies at other stores also.
NGC registry V-Nickel proof #6!!!!
working on proof shield nickels # 8 with a bullet!!!!
RIP "BEAR"
Do they expect it to drive more business in some way?
<< <i>As a relative newcomer, does anyone know the real motivation behind the "new search engine" at Heritage?
Do they expect it to drive more business in some way? >>
I have a similar question, does the new engine perform faster or return more relevent results or is it just a cosmetic change?
eddited to add: I feel your pain, I look at all the changes ebay made and it make me sad knowing what they were and seeing them now.
I often play it first thing in the morning when I open the shop. I try my best not to laugh, and I'm honored that she still comes into the shop. I hope Heritage enjoys your threads as much.
``https://ebay.us/m/KxolR5
<< <i>
<< <i>My final final word on Heritage's new free search feature.
evidentally not the last word or even the last thread. you're bordering on obsessively pathetic with this and are stubbornly refusing to use the new one. Robert is right, drama is the only word that fits. >>
Why do i always feel like I am an older man walking into keet's shop just waiting to get mugged? >>
Al, this is the funniest thing I ever read from you.
TWITTER material.
``https://ebay.us/m/KxolR5
-----keet's doesn't have a shop and never has, but all Realmen would be welcome if he did and they could even sit in the special chair.
<< <i>What I dont like about the new search feature as opposed to the old way is the simple fact that the new way takes so much longer because you have to wade through tons of garbage you dont want to buy. For instance, if you click on auctions, then go to accented hair kennedy half dollars you will see 3 (the number 3) meaning that there are 3 coins for sale. But when you click to look at those three coins, you see a page of two of just plain kennedy halves. This is even worse for other coins and denominations. The old way you could narrow it down much, much quicker. Having said that, if I use Heritage, and I still do on occasion, then I have to use the new feature and just wade through it. Anyone ought to know it is just a marketing gimmick. Make people wade through more and more coins and maybe they will bid on one that they did not intend to even look at. Pretty simple stuff. >>
Maybe I am using it incorrectly, but I find myself wading through fewer irrelevant coins than before. Perhaps someone can give me some pointers, so I can be elevated to a level of dissatisfaction that I start a thread about it.
As for people saying "Do not complain about what is free". This is a business. They are there to serve their customers and when they decide the customer should have no opinion on how they are served they will go the way of other customer unfriendly businesses.
I do not think Heritage feels that way at all. Their searching was pretty lacking. My problem is not with the new "search" feature, but the layout once you are done. I have never done any searching beyond looking at an entire series, so nothing in the "search" portion has any affect for me.
I do not like they layout of the results. They place way too much information in front of you when you have a general view of 50 results.