My first E-Bay dispute

joeyuk · July 5, 2005 2:18AM

I won 4 cheap rolls of cents fot about $25 including shipping and ins. on June 2nd. The seller says he mailed them on the 6th but USPS tracking only shows he made a label to ship it. He says the package was picked up at his house and never scanned into the system. He wanted to refund only my purchase price and keep shipping and ins.(self insured). I told him he should refund 100% of what I laid out and he would receive a neutral. If he keeps the shipping and ins. he should expect a neg. He agreed to pay but is not happy. We went thru dispute resolution so he could get his fees back.
This seller has been great with communication throughout and I am now wondering if what I did was feedback extortion. With no proof he ever owned the rolls let alone shipped them I felt entitled to 100% refund.
Any thoughts?

Danegeld · July 5, 2005 2:30AM

<< I won 4 cheap rolls of cents fot about $25 including shipping and ins. on June 2nd. The seller says he mailed them on the 6th but USPS tracking only shows he made a label to ship it. He says the package was picked up at his house and never scanned into the system. He wanted to refund only my purchase price and keep shipping and ins.(self insured). I told him he should refund 100% of what I laid out and he would receive a neutral. If he keeps the shipping and ins. he should expect a neg. He agreed to pay but is not happy. We went thru dispute resolution so he could get his fees back.
This seller has been great with communication throughout and I am now wondering if what I did was feedback extortion. With no proof he ever owned the rolls let alone shipped them I felt entitled to 100% refund.
Any thoughts? >>

How about leaving him a NOTHING. Nothing at all since you did get some of your purchase back. You may have to write off the ins and s&h. Personally, I NEVER mention what sort of feedback I might leave while dealing with a customer.

Cladiator · July 5, 2005 2:31AM

I ship out of the house using the USPS label software like your seller probably does and about 80% of the time when you go to track the packages all it says is the shipper has made a label. The tracking process seems to really slack with this service. I've had packages delivered and it still says it hasn't been shipped yet. On the flip side, every now and then the tracking service works great lol.

Steve27 · July 5, 2005 2:35AM

" I felt entitled to 100% refund. "

Absolutely, if he used the USPS, they would have refunded all of it .

joeyuk · July 5, 2005 2:47AM

<< How about leaving him a NOTHING. Nothing at all since you did get some of your purchase back. You may have to write off the ins and s&h. Personally, I NEVER mention what sort of feedback I might leave while dealing with a customer. >>

I didn't mention feedback till he told me what he was going to refund me. I can not force him to make 100% refund but if he is going to get shipping refunded by usps why shouldn't I. Why should he profit from a non transaction?

Danegeld · July 5, 2005 2:52AM

Me, if I sell and item and it doesn't arrive. I refund 100% of the cost S&H&Ins and I don't mention feedback in any sort of correspondence. But, that's just me.

Russ · July 5, 2005 2:55AM

<< This seller has been great with communication throughout and I am now wondering if what I did was feedback extortion. >>

Yes, it is.

Russ, NCNE

gemtone65 · July 5, 2005 3:04AM

Putting aside the small difference in refund amount with or without shipping and insurance costs, why would you think a neutral is fair if you received a full refund? It isn't like there was an attempt to deceive, subsequently uncovered? You were made whole. And, if you gave a negative for the seller not paying shipping and insurance exspenses, what would you have given him for not providing any refund?

I once caught an E-bay seller who sold me a conterfeit item. He did not take responsibility, saying he had a professional dealer look it over first before offering it for sale. When I contacted him to explain why the item was not genuine, he agreed with my assessement, but only refunded my purchase price.
I thought I was being generous giving him a neutral for sending a counterfeit item. My feedback comment explained accurately that he sold a fake item but refunded the purchase price prmoptly. So, how did he respond? He gave me my only non-positive feedback complaining that I returned the item and gave him a neutral. This still bugs me, as you can tell.

Rampage · July 5, 2005 3:19AM

The USPS does not include shipping in insurance reimbursment from my understanding. And I agree with the aforementioned. Why on earth would you leave a neutral for the person if he refunded 100% of your money including shipping? Is it his fault that the package did not get to you?

joeyuk · July 5, 2005 3:21AM

I would think the neutral is fair for 100% refund because they tried to keep the s/h/i. but I do respect opinions of those that responded so I will leave positive after refund. This is the reason I posted this here as I thought I responded harshly to partial refund.

joeyuk · July 5, 2005 3:25AM

Rampage the seller is self insured and I do believe if you pay for shipping with tracking and they do not show it delivered you will get a refund on shipping.

I sent an insured package once that was lost. Shipping was refunded to me.

AlixTCat · July 5, 2005 3:32AM

Your items may still arrive. If they do, what will you do then? It is not uncommon for the odd item to get held up along the way and take 4-6 weeks to arrive. It had never happened to me and then it happened 3 times within a month. Some things get lost, then get found and delivered.
I would leave the guy a positive saying that although things did not work out the way you wanted (you get the coins) the dealer was able to make things right.

Jonathan

joeyuk · July 5, 2005 3:37AM

If the items arrive after the refund I will send payment out again. My payment to the seller was through PayPal and I think after 45 days you lose purchase protection.

Bochiman · July 5, 2005 5:18AM

<< Your items may still arrive. If they do, what will you do then? It is not uncommon for the odd item to get held up along the way and take 4-6 weeks to arrive. It had never happened to me and then it happened 3 times within a month. Some things get lost, then get found and delivered.
I would leave the guy a positive saying that although things did not work out the way you wanted (you get the coins) the dealer was able to make things right.

Jonathan >>

I agree with this....especially over $25.
While I will fight like a banshee for a $2 item if I feel I am getting taken advantage of, I don't believe you were being taken advantage of.
While I might agree that the seller should refund the shipping, I think you stepped across a line or two with the feedback extortion.
It worked for you though.

You may find a package that was horribly delayed, through no fault of his....even if it arrives and you pay for it, I think you should give him the choice of you keeping it or not.
Also, as has been mentioned...if you get back everything, and things are how you have described, there is no way you should put less than a positive.

joeyuk · July 5, 2005 5:37AM

You fine people may not agree but I thought it wrong for the seller to keep $11.98 for nothing.
Total winning bids = $14.96
$26.94 sent incl.s/h/i
$14.96 refunded. I don't think so.

KurtHorn · July 5, 2005 7:13AM

If he gave you back 100% including S & H then the guys deserves at least a no feedback, I would have left a leukwarm positive once I got my money back.

arlea1957 · July 5, 2005 7:26AM

<< If he gave you back 100% including S & H then the guys deserves at least a no feedback, I would have left a leukwarm positive once I got my money back. >>

I agree with this... as a seller if something is lost I usually refund 100%, for the cost of a few bucks I can sleep at night..

mozin · July 5, 2005 7:36AM

Forget leaving feedback now so long as you are getting a 100% refund, the same amount you paid. If the package eventually arrives you said you would immediately send full payment again. I would still not leave feedback then. The fact the seller tried to keep part of what you paid certainly says "no positive". I would not deal with this seller again.

relayer · July 5, 2005 8:02AM

If somebody tried to extort me like you did I would

1) Report it to eBay

2) Keep all your money

3) Leave you a negative

But that's just me.

BTW - when using the PayPal label with delivery confirmation, it is ONLY scanned at delivery.
Nobody at the post office goes through all the mail looking for these to scan in at the point of entry.

My first E-Bay dispute

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