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Re: Customer Disservice
Sure if you don’t mind your coins graded 1 to 2 grades lower. -
Re: Customer Disservice
Yikes, walkthrough? They should refund your fees down to economy for that level of effort. I guess that I'm lucky I have cheap coins that I can send FedEx 2 day and feel comfortable. :'( -
Re: Customer Disservice
For posterity, I will note that PCGS reached out to me soon after posting, asking for details about the problems I listed. Unfortunately, the coins I all have holder problems with are too expensive and too rare to ship at this time, and not worth the risk outside of a show submission. My main concern right now was a… -
Re: Customer Disservice
Maybe this would help explain a few things.... Professional Coin Grading Service This business is NOT BBB Accredited. Overview Professional Coin Grading Service PO Box 9458 Newport Beach, CA 92658-9458 View Headquarters BBB Accreditation & Rating Professional Coin Grading Service is NOT a BBB Accredited Business. To become… -
Re: Customer Disservice
https://www.theguardian.com/us-news/ng-interactive/2026/jun/24/customer-service-us-consumers -
Re: Customer Disservice
Here is my PCGS registry, #1 for Capped Bust half dimes in 2024. https://www.pcgs.com/setregistry/alltimeset/267399 For a handful of years I diligently sent coins to PCGS to cross, or to be attributed, so as to be eligible for that registry. I took pride in it, and had fun with the endeavor. For numerous reasons, but most… -
Re: Customer Disservice
Great example. Yes. If anything, I expect the huge national store to provide better service, better pricing, more liberal returns, free shipping, etc., because it has greater resources to do so. And, for the most part, they do. It's generally how they get to be huge national stores. Same for PCGS. It developed a reputation… -
Re: Customer Disservice
If you're a Customer Service manager reading this thread and trying to improve your company's performance, here's one simple thing I'd suggest... Make sure everyone who interacts with clients responds to all emails within 24 hours. Whether I'm dealing with a grader or an auction house, it is just infuriating when my emails… -
Re: Customer Disservice
Great post above. As I grew my company from zero customers to 250,000 customers nationwide I would say, and the regulators who monitored our performance did say, our customer service did not lag. If anything it improved as we had the resources to attract the best people and the tools to monitor their performance. Size is… -
Re: Customer Disservice
I teaxh classes of 250 with no TAs. And there is little doubt you get less attention at OSU than a small liberal arts college. YMMV. My class of 12 has a very different vibe than my class if 250 and my relationship with the students is different. There is class size literature available. But, again, YMMV. Call a large…
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