jskillz95 ✭✭✭

sounds like you and I got the same agent...Terrence B. at least we know there are two agents on shift today (1 competent and at least 1 incompetent). Those agents certainly earned their paycheck for … (View Post)

try the chat again...they should be able to help you. the agent I was typing with stated they were dealing with hundreds of these calls/chats today. I gave him the order numbers, verified some info a… (View Post)

Smart, never thought about that go around. I pressed 2 (order status side) and was on hold for 70+ mins and gave up. Will try the purchasing side (press 1) and have them call me back. Thanks for the … (View Post)

Was on phone hold for a total of 2.5 hours, about 1.5 hours into the phone hold, I read this thread and tried live chat concurrently. 30 mins later I got an agent through live chat. Of course I still… (View Post)

As I was refreshing the page waiting for that magic red button to appear, I got hit with captchas…..twice. Took about 5 seconds to navigate through but I knew I was 6 seconds behind everyone else and… (View Post)