Kudos to eBay seller - bubbasully
STONE
Posts: 15,275 ✭
I recently purchased a coin from eBay seller "bubbasully". They were prompt in shipping the item with a tracking number within 24 hours of my payment. While the seller lives in the same state as I do, Texas, the item could still take 3-4 days to arrive...that's just the speed of the post office...not to mention Texas is a fairly large state!
Anyway, I keep track of the tracking number and location of all the items I win 1-2 times per day just so I can be aware of when I can expect each item to arrive.
Well, in this particular instance my package ended up without an updated location for 2 days (not unheard of), but it's most recent tracking location had it placed in NEW JERSEY...>1,000 miles from Texas!
How and Why my package was misplaced and sent to New Jersey is anyones guess (I guess we can blame the Postal Service again!)
BUT, the main reason I am writing this message is to send Kudos to "bubbasully" CALLING ME personally to address this issue.
I have not received service like this from any other eBay member, and I just want to send a public applause to this seller for a fine service he runs
Anyway, I keep track of the tracking number and location of all the items I win 1-2 times per day just so I can be aware of when I can expect each item to arrive.
Well, in this particular instance my package ended up without an updated location for 2 days (not unheard of), but it's most recent tracking location had it placed in NEW JERSEY...>1,000 miles from Texas!
How and Why my package was misplaced and sent to New Jersey is anyones guess (I guess we can blame the Postal Service again!)
BUT, the main reason I am writing this message is to send Kudos to "bubbasully" CALLING ME personally to address this issue.
I have not received service like this from any other eBay member, and I just want to send a public applause to this seller for a fine service he runs
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Comments
thumbs up to bubbasully!!!!
eBay buyers like to have their hands held, and I highly recommend eBay sellers with low feedback numbers hand-hold their customers to get the feedback executed (instead of the buyer letting slip by) and with high DSRs.
After Irene and during the rains of tropical storm Lee, the post office had a delay of 1 day in delivering a package from hered to NJ (5 hour drive at most). I e-mailed the seller the day it was to arrive and told him I knew it was late and it was probably just the weather and to look for it tomorrow. It made it the next day. I have called the PO on late packages before, too.
Back when I used FedEx for larger and heavier items I sold, if they were late, I'd get a shipping refund from FedEx and refund that to the buyer, too.
I think I gotta do it, and suggest it for others. It's old school and hurts the profit margins, but it works great for customer satisfaction.
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How and Why my package was misplaced and sent to New Jersey is anyones guess (I guess we can blame the Postal Service again!)
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Many NJ ZIP codes begin with 076.
Many TX ZIP codes begin with 76.
Maybe a myopic postal clerk put your coin in the NJ bag by accident.
Just wondering.
The decline from democracy to tyranny is both a natural and inevitable one.
I'm glad your deal with that person went well- it's encouraging to hear. I haven't gotten my coin yet, but like I said, it WAS my most recent purchase. Might be in my mailbox when I get home, even.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain