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Heritage Auctions poor shipping

saltlydog4saltlydog4 Posts: 180 ✭✭✭
in U.S. Coin Forum

I received a coin that had a lot of physical damage to the PCGS holder. It was shipped in a large envelope, without padding. I expect more for such a high shipping and handling charge. Has anyone had success getting a partial refund for damaged coins as a result of shipping?

Comments

  • goldengolden Posts: 9,984 ✭✭✭✭✭

    I have received a good number of packages from Heritage. All that I got had three layers of protection. Give them a call on Monday.

  • lkeigwinlkeigwin Posts: 16,893 ✭✭✭✭✭

    I agree with golden. I never had a problem with poor packaging from HA. Very unlike them.

    Shoot pics and contact them. I'd be surprised if Heritage dismissed it.
    Lance.

    Coin Photography Services / Everyman Registry set / BHNC #213
  • UnknownUnknown
    This content has been removed.
  • BryceMBryceM Posts: 11,851 ✭✭✭✭✭
    edited April 6, 2018 9:42PM

    Was it a low-value item? Call them. I’m sure they’ll make it right.

    I don’t know about you, but I’m not at all a fan of partial refunds. It often leads to drama without really resolving the issue. Get a full refund and send the item back or accept another remedy (free reholder with shipping maybe).

  • RayboRaybo Posts: 5,337 ✭✭✭✭✭

    I always had to sign for my HA packages up until my last one.
    $1200 (2 coins) in a USPS flat folded envelope and shoved into my mail slot without any kind of warning, but they arrived okee dokee.

  • lkeigwinlkeigwin Posts: 16,893 ✭✭✭✭✭

    @saltlydog4 said:
    three layers? my coin had 1 layer of tight cardboard inside of a simple large envelope with no padding.

    Pretty common. Slabbed coins in corrugated cardboard is usually sufficient. Sounds like something unusual happened.
    Lance.

    Coin Photography Services / Everyman Registry set / BHNC #213
  • jmlanzafjmlanzaf Posts: 36,183 ✭✭✭✭✭

    @saltlydog4 said:
    I received a coin that had a lot of physical damage to the PCGS holder. It was shipped in a large envelope, without padding. I expect more for such a high shipping and handling charge. Has anyone had success getting a partial refund for damaged coins as a result of shipping?

    They charge $8 for shipping for most modest value Coins. That isn't "high", it's simply the cost for priority shipping, especially with insurance set asides.

    Most modest value coins come from them in cardboard inside of cardboard which is USUALLY - though maybe not here - sufficient.

    They will always make good on damage if it happens. Solid company.

  • CoinstartledCoinstartled Posts: 10,135 ✭✭✭✭✭

    Very few problems and many coins received from Heritage. They have had the couple reholdered that arrived damaged. Great customer support..give them a call.

  • Timbuk3Timbuk3 Posts: 11,658 ✭✭✭✭✭

    I've had no problems with Heritage. Sorry to hear about your situation !!! :(

    Timbuk3
  • FunwithMPLFunwithMPL Posts: 329 ✭✭✭

    Never in over twenty years and many coins purchased had that kind of problem. Coins were always shipped in great packing.

    Collector
  • rickoricko Posts: 98,724 ✭✭✭✭✭

    Customer service call should rectify the situation.... Heritage has an excellent reputation for customer service. Cheers, RickO

  • WWWWWW Posts: 2,609 ✭✭✭
    edited October 8, 2019 9:36AM

    I wish the folks in shipping and receiving would stop treating them like bricks and more like picture frames.

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