Need to vent: "bought" coin eBay with BIN, seller emails today, SOLD TO ANOTHER BUYER
pcgs69
Posts: 4,342 ✭✭✭✭
I haven't purchased a coin since May and finally found something worthwhile on eBay last night. Pulled the trigger using BIN less than a day after it was listed. Seller emails me today saying he already sold it to another buyer and forgot to take the eBay auction down. UGH! Another reason I love eBay.
0
Comments
bummer.
bob
What's your eBay ID so I can block you?
Michael Kittle Rare Coins --- 1908-S Indian Head Cent Grading Set --- No. 1 1909 Mint Set --- Kittlecoins on Facebook --- Long Beach Table 448
<< <i>To add insult to injury if you used cashback on the BIN and the deal fails they cancel the rebate BUT it still uses up one of your allowed rebates. >>
Awesome! I did use cashback on the BIN!!
<< <i>Deserves a negative for sure. >>
IMO this is just unnecessary and overboard as a response to the seller...
"Because I can"
myurl The Franklin All Old Green Holder Set
<< <i>Not sure i'd go right for the negative, but I wouldn't be happy about it at all. would probably just leave neutral or some low star ratings?? sellers get away with too much because buyer don't leave accurate enough feedback. >>
Low stars is worse than a negative financially. I lost $200 on fee rebates last month because someone rated my shipping time as 1 or 2. --Jerry
<< <i>
<< <i>Not sure i'd go right for the negative, but I wouldn't be happy about it at all. would probably just leave neutral or some low star ratings?? sellers get away with too much because buyer don't leave accurate enough feedback. >>
Low stars is worse than a negative financially. I lost $200 on fee rebates last month because someone rated my shipping time as 1 or 2. --Jerry >>
Ouch, didn't know they mattered that much... but when the coin isn't even there, what is a buyer supposed to do for feedback, can't honestly give them positive feedback or give them all 5s!!! And if you just say cut the guy some slack and leave nothing then that just defeats the purpose of feedback, right???
Michael Kittle Rare Coins --- 1908-S Indian Head Cent Grading Set --- No. 1 1909 Mint Set --- Kittlecoins on Facebook --- Long Beach Table 448
I had the situation happen to me where the seller had already sold the coin when i hit BIN. He did offer me $10 in store credit though.
Franklin-Lover's Forum
<< <i>This type of thing is typically an honest mistake. >>
I agree.
<< <i>If the seller has good feedback, then he likely made an honest mistake. Cut him some slack, it's not like you lost anything. >>
It wasn't an honest mistake---it was a careless mistake. He should get the neg.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>
<< <i>If the seller has good feedback, then he likely made an honest mistake. Cut him some slack, it's not like you lost anything. >>
It wasn't an honest mistake---it was a careless mistake. He should get the neg. >>
I definitely have to disagree. The seller doesn't deserve a negative as long as he promptly refunds the money. Just let it go.
Edited to add, I would also email him and explain how you used the cashback option and he just cost you a use. Maybe he will offer a discount on another coin in his inventory to make up for it.
Overall I agree, though I also agree that it was careless & that something was lost using BIN and 'cashback'.
I don't think a positive is in order either....it wasn't a positive transaction.
Though I don't think it warrants a negative, maybe a neutral with low stars.
How about a link to the auction, or sellers name to check Toolhaus?
Is this a one time occurrence, or does this seller do this often?
eBay ALLOWS this as a reason as to why the seller may request that the transaction be cancelled and DOESN'T consider it a policy violation. Money refunded. No harm no foul. Status quo ante. Why be a scumbag ang screw up his feedback or ratings. Honest mistakes do happen.
I sold something on eBay that I genuinely lost after imaging but before the auction ended (i think my 4 year old got a hold of it & wife subsequently threw it out not knowing it was for sale on eBay). I felt bad. Requested transaction cancelled. We all went on our merry way with no hard feelings.
It's in no one's best interest to be blocked or to be badmouthed or to have another potential source of material cut off.
If not, do what you think is right. I however, wouldn't go as far as leaving a negative.
<< <i>It wasn't an honest mistake---it was a careless mistake. He should get the neg. >>
It's not mutually exclusive -- sounds "honestly careless" to me...
<< <i>
<< <i>If the seller has good feedback, then he likely made an honest mistake. Cut him some slack, it's not like you lost anything. >>
It wasn't an honest mistake---it was a careless mistake. He should get the neg. >>
You put up a few hundred auctions on ebay and see if you think it is that easy after that. --Jerry
<< <i>
<< <i>
<< <i>If the seller has good feedback, then he likely made an honest mistake. Cut him some slack, it's not like you lost anything. >>
It wasn't an honest mistake---it was a careless mistake. He should get the neg. >>
You put up a few hundred auctions on ebay and see if you think it is that easy after that. --Jerry >>
I had two bags of keelboat nickles up on eBay and a buyer offered to buy them off eBay, which I agreed to and sent an invoice. I wasn't able to get back online for a day before the auction was pulled. Life happens, sometimes you have to deal with it. If the seller is a total jerk about it then you should be a total jerk back. If the seller is accomodating and helpfull, you should be also.
worse things could happen
much worse
don't spend another second on it
don't even bother to leave feedback
<< <i>You put up a few hundred auctions on ebay and see if you think it is that easy after that. --Jerry >>
I agree with you, but this also points out the difference between perception of B&M sales and eBay sales.
In most selling venues, if you satisfy 97% of your customers you are doing very well. On eBay a 97% feedback score is fairly terrible. As a result we have become somewhat conditioned to not call something on eBay a bad experience unless it is REALLY bad.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>I tend to agree with the others about not leaving negative feedback. Cut the guy some slack, unless of course you read his feedback and he consistently is pulling this crap. >>
This is what I'd probably do.
<< <i>I would also email him and explain how you used the cashback option and he just cost you a use. Maybe he will offer a discount on another coin in his inventory to make up for it. >>
This couldn't hurt, either. Of course, if you've already left less than positive feedback, it might be best to skip this step. And if you haven't, but are planning to, it would be cheesy to fish for a discount.
<< <i>You put up a few hundred auctions on ebay and see if you think it is that easy after that. >>
I agree with this 100%.
I generally run 50 to 80 auctions a week along with maintaining a store inventory of 500 to 800 items plus selling from my own website, and I'm here to tell you- unless you dedicate all your waking hours, every day of the week, to keeping track of your inventory, you will make mistakes. And even if you do spend all your time tracking stuff, you probably will still make mistakes. Show of hands- how many people here get everything right all the time, without ever making an error?
Bueller? Bueller? I thought so.
If you haven't consistently listed larger quantities week in and week out for years at a time on eBay (not just four or five items now and then), you really *don't* know how much work is involved in keeping everything running smoothly. Unless you have a solid reason for suspecting that a seller is jerking you around, I'd think giving him the benefit of the doubt is in order when you encounter a situation like this.
Something else to consider- complaints about eBay sellers are so numerous that buyers anymore tend to assume the worst right off the bat, making things difficult for good sellers who would like to do the right thing when a problem arises. More than once, I've thought to myself "Screw this sh#t" when I had to deal with a buyer accusing me of something I didn't do (fortunately, it's not a regular occurrence). If you make things tough enough for good sellers (and eBay seems to be on a mission to do just that all by themselves), they'll go away, leaving you with nothing but the crappy sellers who'll keep doing what they're doing because they don't care about you or what you think.
<< <i>When a person puts a coin in an auction, should he continue trying to sell it in other venues? >>
My inventory is advertised only on ebay but I have thousands of past customers who call me every day. Then there are the complicated deals where a guy buys one coin, asks for another, accepts a third and now you have to reshuffle your auctions. I'm sure most buyers have a paradigm that it is as easy as click, ship, collect gobs of money from paypal. That is how ebay thinks it is but they don't make it easy to manage your inventory or even keep track of it. Their software programmers are mostly focused on making sure ebay maximizes fees. --Jerry
<< <i>When a person puts a coin in an auction, should he continue trying to sell it in other venues? >>
I don't like it and I have never done it...but the reality of the situation is that it is done daily but thousands of dealers of coins, comics, cards etc.....
Absolutely!
Michael Kittle Rare Coins --- 1908-S Indian Head Cent Grading Set --- No. 1 1909 Mint Set --- Kittlecoins on Facebook --- Long Beach Table 448
<< <i>When a person puts a coin in an auction, should he continue trying to sell it in other venues? >>
If you put a coin in a Heritage auction, how do they feel about you selling the coin someplace else the day before the auction?
I'm suprised that ebay hasn't started fining sellers for pulling auctions.
<< <i>If you put a coin in a Heritage auction, how do they feel about you selling the coin someplace else the day before the auction?
I'm suprised that ebay hasn't started fining sellers for pulling auctions. >>
We're not talking about an auction in this case, we're talking about a BuyItNow. With an eBay auction, no, the coin shouldn't be for sale elsewhere, as the seller is saying the coin will be sold to the higher bidder at a given time. This is the same with Heritage.
With a BIN, the seller is simply saying the item is for sale at a certain price to the first person who completes the transaction. In that case, why wouldn't the seller want to get as much visibility as possible, whether through eBay, his website, message boards, a coin show, etc. Should a seller who lists BINs on eBay not set up at a show for fear of double exposure? With your Heritage example, keep in mind Heritage has the Virtual Bourse, where dealers can list their inventory for sale on the Heritage site. And of course, it's also listed on the dealer's sites, and brought to shows...
In this case, the seller made, at worst, an honest mistake. Someone got there first, you just didn't know it instantly, as you would have if you were both using the same venue. No reason for a negative.
This seller absolutely deserves a negative comment.
<< <i>Sounds like a rather large number of posters here sell on ebay. >>
It has nothing to do with being a seller and everything to do with wanting to understand the situation before rendering a verdict. This is the sum total of our knowledge of the transaction at this point:
"Seller emails me today saying he already sold it to another buyer and forgot to take the eBay auction down."
Neither the auction listing nor the seller's feedback links have been posted. The extent and content of the emails exchanged is unknown. And the seller is not here to explain his position and possible extenuating circumstances.
Personally, I'd want more information before telling the buyer to go ahead and leave negative feedback, but then, that's just me.
Check toolhaus.org for the buyer's total feedback. If there are dozens of negs/neutrals with numerous ones referencing not having the coin in question, then a less than positive FB is warranted. If a seller did indeed misplace or lose the lot, I would think they would have bent over backwards to please the customer, assuming they give a hoot.
roadrunner
This may be attached to my account, If I receive a copy I'll let you know, if you receive a copy in your email then plaese let me know so I can edit this post. Thanks
http://contact.ebay.com/ws/eBayISAPI.dll?ContactUs&rcode=BN%P10072&subject=Selling+Coins&bcrumb=Topics+>+eBay+Policies+>+Rules+for+Sellers+>+Listing+Policies+for+Sellers+>+Selling+Coins+&wftype=2022&userid=&pass=&redirected=1
Link to Contact Ebay about any coin related selling/buying problems
When I do something, I try to take responsibility for my actions. I try to look ahead. I do know that many people want the most money they can get, no matter what, and that many like to not take full responsibility.
To me, responsibility is know what CAN happen when playing around with ebay's ways.....
If you have something on ebay AND you offer it for sale (or someone inquires about it and you sell it...outside of ebay), then you are playing a game. If you get bit by getting a neg, then don't whine. You played a game...knowingly.
Same thing as a buyer. If you want to buy something, either do it from a trusted dealer who has what he offers and doesn't play these games, or be prepared to to not always get the coin you wanted because of the dealer playing games as well.
I buy, and sell, on ebay. Because I understand the game, I don't offer coins for sale if my work/personal life is busy and I can't get right to something when it is sold.
I don't offer coins for sale in more than 1 venue at a time. If I did, let's say a board member wanted a coin I had on ebay (BIN there) and we agreed on a price, I would take it down BEFORE asking to be sent the money from the person, so there is no problem with 2 buyers.
Maybe I am a patsy for not always getting the most money, but I sure do feel better knowing that I treat others like I expect to be treated.
And, for folks that complain about the sheer volume of auctions and that causing problems for them because they can't monitor them all, along with every other sale outside of ebay....sounds like they are stretched a bit thin and I wouldn't put much faith in them because of that. Too easy to be that 1 in a 100 problem and they are already making excuses.
I actually prefer sellers like Mark Feld (not a ton of offerings, but very nice offerings at decent prices, and Mark will tell you where you are when you ask about a coin (already sold, already sent for inspection/sale, still available, etc) or ebay sellers with 25 or less listings.
I never run more than ~10 (usually less) listings on ebay, when I sell, because I know it isn't my full time job and I know I take full responsibility for what I sell and how.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>Neutral = Neg
Check toolhaus.org for the buyer's total feedback. If there are dozens of negs/neutrals with numerous ones referencing not having the coin in question, then a less than positive FB is warranted. If a seller did indeed misplace or lose the lot, I would think they would have bent over backwards to please the customer, assuming they give a hoot.
roadrunner >>
Ok, but how will there ever be dozens of negs/neutrals for this buyer to see if previous buyers had taken the advice of the majority here and let the seller slide???
Michael Kittle Rare Coins --- 1908-S Indian Head Cent Grading Set --- No. 1 1909 Mint Set --- Kittlecoins on Facebook --- Long Beach Table 448
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>
I lost $200 on fee rebates last month because someone rated my shipping time as 1 or 2. --Jerry >>
OMG, tell me about it. I had one a few weeks ago where I sold the item and he requested the item asap since he was attending a show over the weekend. He won it on a Friday night. He received it on Tuesday and my shipping time stars dropped.
about 95% of my ebay use is buying, but I've dealt with more PITAs as a seller than a buyer. I've packed things securely, mailed things out within 24 hrs after payment, used priority, sent sig confo numbers, free shipping, everything and still have people giving me low stars for shipping time and cost. Unbelievably, my "item desciption" stars is my highest of my star ratings. I don't understand how my "shipping charges" stars can go down after a free shipping transaction, but it has...more than once. I swear, I think some buyers just expect you to take a huge loss for their benefit.
I've found that the overwhelming majority of buyers are good people just wanting to buy something, but some are on there to take advantage of sellers, by using ebay's rules to get what they want and even if they have a smooth transaction some just like to give low stars for kicks and grins. The numbskulls that like to clog up bathroom drains and leave the water on
Positive BST Transactions (buyers and sellers): wondercoin, blu62vette, BAJJERFAN, privatecoin, blu62vette, AlanLastufka, privatecoin
#1 1951 Bowman Los Angeles Rams Team Set
#2 1980 Topps Los Angeles Rams Team Set
#8 (and climbing) 1972 Topps Los Angeles Rams Team Set
<< <i>
<< <i>Neutral = Neg
Check toolhaus.org for the buyer's total feedback. If there are dozens of negs/neutrals with numerous ones referencing not having the coin in question, then a less than positive FB is warranted. If a seller did indeed misplace or lose the lot, I would think they would have bent over backwards to please the customer, assuming they give a hoot.
roadrunner >>
Ok, but how will there ever be dozens of negs/neutrals for this buyer to see if previous buyers had taken the advice of the majority here and let the seller slide??? >>
I thought majority rule was the way of a Democracy??
If you don't have proof of negligence, why act as if it was??
<< <i>If you get bit by getting a neg, then don't whine. You played a game...knowingly. >>
I haven't seen anybody whining. There have been some posts (mine included) which offered reasons why such situations might occur, with the thought that, before leaving feedback, it might be advisable to consider that innocent errors do happen. I do understand, however, that can be a difficult thing to imagine for the perfect people out there who never make mistakes, so it's just a suggestion...
edited to add... You know what? Forget everything I've said. Just neg the guy and move on- he probably beats his wife and kicks the dog, too. I mean- if you're going to assume ill intent, you might as well make it (up) to be as bad as you can. Right?
Move on!
Dave
<< <i>Not saying I would give a neg (I wouldn't if I thought it was just a mistake...and, it has happened to me a few times in the past and, while upsetting, I didn't leave negs), but it seems that there are a lot of excuses being given.
When I do something, I try to take responsibility for my actions. I try to look ahead. I do know that many people want the most money they can get, no matter what, and that many like to not take full responsibility.
To me, responsibility is know what CAN happen when playing around with ebay's ways.....
If you have something on ebay AND you offer it for sale (or someone inquires about it and you sell it...outside of ebay), then you are playing a game. If you get bit by getting a neg, then don't whine. You played a game...knowingly.
Same thing as a buyer. If you want to buy something, either do it from a trusted dealer who has what he offers and doesn't play these games, or be prepared to to not always get the coin you wanted because of the dealer playing games as well.
I buy, and sell, on ebay. Because I understand the game, I don't offer coins for sale if my work/personal life is busy and I can't get right to something when it is sold.
I don't offer coins for sale in more than 1 venue at a time. If I did, let's say a board member wanted a coin I had on ebay (BIN there) and we agreed on a price, I would take it down BEFORE asking to be sent the money from the person, so there is no problem with 2 buyers.
Maybe I am a patsy for not always getting the most money, but I sure do feel better knowing that I treat others like I expect to be treated.
And, for folks that complain about the sheer volume of auctions and that causing problems for them because they can't monitor them all, along with every other sale outside of ebay....sounds like they are stretched a bit thin and I wouldn't put much faith in them because of that. Too easy to be that 1 in a 100 problem and they are already making excuses.
I actually prefer sellers like Mark Feld (not a ton of offerings, but very nice offerings at decent prices, and Mark will tell you where you are when you ask about a coin (already sold, already sent for inspection/sale, still available, etc) or ebay sellers with 25 or less listings.
I never run more than ~10 (usually less) listings on ebay, when I sell, because I know it isn't my full time job and I know I take full responsibility for what I sell and how. >>
To say that running 100's of listings and also a website all the while knowing it's gonna be more work and knowing full well you're gonna mess up are just excuses.