Got to love the new eBay Detailed Star Rating

UtahCoin

So yesterday, according to the ebay "Dashboard", I qualified for the 15% seller discount. Today I get a positive feedback from a buyer that says something like, "Great item, slow shipping, not sellers fault". Checked my DSR and under shipping it dropped from yesterdays 4.8 to 4.7. The buyer dinged me because the P.O. took 14 days to deliver a package. He knew it was shipped the day he paid, but faulted me for the slowness of the P.O.

Russ

That just means that with the next feedback it'll probably go back up.

Russ, NCNE

smokincoin

Both shipping time & shipping charges are the two that are going to keep the 15% discount out of alot of good sellers pockets! I wish they'd adjust those two down to say 4.5!

Russ

<< <i>Both shipping time & shipping charges are the two that are going to keep the 15% discount out of alot of good sellers pockets! >>



Maybe, maybe not. There's a thread on the PS board titled, "Are Your Efforts To Increase Your Stars Working?", comparing 30 day DSR's to lifetime DSR's. The vast majority who've responded have higher 30 day numbers in the shipping categories.

Russ, NCNE

mrpotatoheadd

As I posted in another thread, I ALWAYS ship same day or next day- I go to the post office seven days a week- and my rating is 4.7.

DSRs are seriously flawed (and not in the seller's favor).

DJCoinz

My DSR for shipping time is holding steady at 4.9. IMO that is the easiest one of the 4 to maintain at high levels.

mrpotatoheadd

<< <i>My DSR for shipping time is holding steady at 4.9. IMO that is the easiest one of the 4 to maintain at high levels. >>

I would beg to differ. See my previous post for evidence of such.

Russ

<< <i>As I posted in another thread, I ALWAYS ship same day or next day- I go to the post office seven days a week- and my rating is 4.7. >>



Do you ship outside the US?

Russ, NCNE

mrpotatoheadd

<< <i>Do you ship outside the US? >>

Yes, I do. I'm pretty sure that's the problem, but it still sucks to know that there's nothing more I can do, and I'm just going to have to live with getting blamed for slow delivery of international mail.

eBay to international shippers:

BECOKA

I have gotten dinged on the shipping even when the buyer received his items the same week. You just can't please everyone and this is good reason I like the 30 moving average.

Greeniejr

<< <i>My DSR for shipping time is holding steady at 4.9. IMO that is the easiest one of the 4 to maintain at high levels. >>


All it will take is one clown to give you a 2 or a 3 and you will need 40-50 5s in a row to counteract it.

mrpotatoheadd

<< <i>I have gotten dinged on the shipping even when the buyer received his items the same week. >>

The buyer probably doesn't even know he dinged you. For sellers, anything less than a 5 is bad, but eBay is telling buyers that a 4 is good.

Russ

<< <i><< Do you ship outside the US? >>

Yes, I do. I'm pretty sure that's the problem >>



There's no question that's the problem. Anybody who ships internationally is going to have an uphill battle on the shipping DSR's. eBay should probably provide for that with a bit lower requirement for sellers who do.

Russ, NCNE

SUMORADA

After the post about this the other day, I checked mine............too low because of s&h........go figure.....my feedback is pretty good,we ship fast and deliver nice stuff,we always get great feedback on our shipping..................

No discount

4.9
4.8
4.8
4.5 this was probably the same nitwit that gave me neutral because he thought something could have happened to the item we shipped him.........but didnt

life is still good...................happy easter everyone......

Russ

<< <i>The buyer probably doesn't even know he dinged you. For sellers, anything less than a 5 is bad, but eBay is telling buyers that a 4 is good. >>



I've seen that argument posted time and again. Sorry, but buyers aren't that stupid. If they were, nobody would be getting strong DSR's.

Russ, NCNE

Tyler1924S

I've never given less than 5, because this system is far from anonymous.

ebaytrader

Ebay seems to really care a lot about the shipping amounts. Why don't they just take a piece of that action? What's stopping them? Then they could get rid of that DSR and change it to " Would you buy from this seller again". That would be much better info for prospective buyers but I guess not getting a piece of those shipping dollars fees are really sticking in their craw.

mrpotatoheadd

<< <i>Anybody who ships internationally is going to have an uphill battle on the shipping DSR's. eBay should probably provide for that with a bit lower requirement for sellers who do. >>

It would be nice, but I'm not holding my breath.

smokincoin

<< <i>this system is far from anonymous. >>


unless you're one, and there are a few, who have hundreds ending daily. I'm spread out so I know, almost certainly, who dinged me.

mrpotatoheadd

<< <i> I've seen that argument posted time and again. Sorry, but buyers aren't that stupid. If they were, nobody would be getting strong DSR's. >>

According to eBay, a 4 rating on shipping time = "Quickly" and a 5 = "Very quickly". I don't see a substantial difference between the two- at least, not enough that buyers are going to spend more than a half second or so analyzing the transaction (unless it went very poorly, in which case the decision would certainly not involve a possible 5 rating) in order to decide which to give. How else might one explain the fact that sellers who offer free shipping don't all have a 5 rating on shipping charges?

I think we're going to have to agree to disagree on this one.

storm888

"All it will take is one clown to give you a 2 or a 3 and you will need 40-50 5s in a row to counteract it. "

////////////////////////////////////////////////////////

EBAY is not at all worried about having to discount FVFs.

FREE shippers are still not getting 5s. When the NEG-victoriously
FB system is implemented, ALL sellers are going to get creamed.

Russ

<< <i>According to eBay, a 4 rating on shipping time = "Quickly" and a 5 = "Very quickly". I don't see a substantial difference between the two- at least, not enough that buyers are going to spend more than a half second or so analyzing the transaction (unless it went very poorly, in which case the decision would certainly not involve a possible 5 rating) in order to decide which to give. How else might one explain the fact that sellers who offer free shipping don't all have a 5 rating on shipping charges?

I think we're going to have to agree to disagree on this one >>



Regardless of how eBay defines the levels, the evidence clearly demonstrates that buyers have figured it out just fine.

Russ, NCNE

Russ

<< <i>FREE shippers are still not getting 5s. When the NEG-victoriously
FB system is implemented, ALL sellers are going to get creamed >>



Sellers who've been witholding feedback might.

Russ, NCNE